King Exterminating Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We take Mr***'s concerns very seriously and value his business Our management team is working on a resolution for Mr*** and will reach out to him within the next hours. Thank you

We have contacted Mr*** and let him know that his service charge will be refunded to him His check will be sent back into the mail once it is turned in to the office. Thanks

Revdex.com:
I received a phone call from the Salesman, options...

on how to correct the issues were discussed and agreed on. Next morning a technician came outto change slope of duct work and installed transformer to power unit. I was satisfied with work performed. Will monitor the [redacted] Aire Unit for thenext few weeks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted].As we discussed, here are the notes from Mr. [redacted] by our Service Manager.Charlie, I copied you on an email I sent to Josh R[redacted] inquiring on the length of time it would take to replace the high pressure switch on the [redacted] job. If he responds back to you please get...

with me on how to proceed. Also, please have the following notes added to work order # [redacted].I spoke with Mr [redacted] this evening about his concerns. His primary concerns were his warranty being voided and having to pay money and everything still not being fixed correctly.After hearing his concerns I read him the history timeline from our records showing 2 hours by the first technician and 4 hours by the second technician. I told him that for the time spent the charges appeared fair to me. He said that the first tech only wanted to sell him a thermostat but I pointed out that all the first technician charged him was the 59.00 diagnostic fee(reduced from 79.00 because of the new protection plan) and the cost of the new protection plan which made his warranty valid.I informed him that earlier today I called and verified the warranty on his unit which is still intact. It has a 5 years part warranty on it since it was never registered by the original installer. The unit was manufactured on 4/8/2014 although the exact date of install is unknown. This means that he would have a parts warranty thru at least 04/08/2019.Mr [redacted] said the warranty was his biggest concern and that he was very glad to know that it was intact after all.Mr [redacted] said he would gladly pay the 354.00 currently owed by credit card in addition to the charges to repair the high pressure switch.I told Mr [redacted] that we would like for things going forward to have a better outcome than the beginning but that right now both sides are left feeling like they are not sure. On our end due to the two occasions of him paying with a check that did not clear the bank(NSF) and on his side because things keep popping up that he has to pay more money.I told Mr [redacted] that if he is willing to pay the 354.00 owed that we would half the amount that he will owe on the high pressure switch but will have to wait to hear from the technician tomorrow before knowing the exact amount. I used an example of the 411.00 that Mr [redacted] thought he remembered the tecnician saying and told him that he would owe 205.50 for the high pressure switch repair in addition to the 354.00 already owed which would be a theoretical 559.50.Mr [redacted] said this was fair enough to him and that he appreciated it. I let him know that someone from the office would contact him tomorrow(02/28/17) with a total and set up the return visit. Mr [redacted] said he would pay the office gladly by phone with his credit card and looked forward to hearing from us. **I called Mr. [redacted] on February 28th and he returned my call on March 3rd to process payment and so we could order the additional parts.  We are scheduled to return on Monday to complete the repairs.Thanks so much!

Waldrop feels customer has a valid point that our website is not clear on what is Free and what is not. Waldrop will be immediately revising the website to reflect clearly what is provided for Free. Waldrop ONLY provides estimates for replacements for Free this work is completed by a comfort...

consultant not a service technician. Waldrop charges a service charge for a service technician to be dispatched to a site for diagnosis of repairs. Waldrop will be reaching out to this customer to waive dispatch fee and provide requested estimate for repairs.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]