King Heating, Cooling & Plumbing

Thank you for providing valuable feedback to our companyWe pride ourselves with providing our customers with an unsurpassed quality of work, as well as consistently striving for complete customer satisfactionUnfortunately, in this case, we have fallen short of meeting your expectationsAfter reviewing your past history, including the installation of your boiler in 2007, I have decided in good faith to offer you the replacement of the drain valves including labor plus re-bleeding at no cost to youI value your business both past and future and would like to make this rightIf on the other hand you would rather have the refund as requested instead of the repair I will honor that as wellI've reached out to you this morning via voicemail to discuss this issuePlease don't hesitate to contact me at your earliest convenienceSincerely, [redacted] Operations ManagerKing Heating, Cooling & Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Since I had already request to a 3rd company for the replacement of the mentioned valves, I requested to King in exchange to check the system and re-bleed it , what they did, they found a gauge valve not working properly and they change it at no cost, very satisfied with the final resultThank youI will consider them again for a future service with my boiler
Sincerely,
*** ***

At King Heating, Cooling & Plumbing we strive to maintain the highest degree of customer satisfactionIn those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customersI contacted Ms*** on Monday, July,
10th, to first confirm that the A/C was providing comfort to the homeWe then discussed the issues and delays that she experienced when scheduling a return visit on June 23rd, We sincerely regret that we were unable to respond to the home sooner, especially in light of the circumstancesA return visit was scheduled for Saturday, July 15th, in order to address the noise issue that Ms*** is experiencingOur technician Jon determined that the noise is being caused by an electrical issue with the outside disconnect box that supplies power to the A/C unitWe have contacted our Electrician in order to work with Ms*** regarding repairsIt should be noted that the A/C is working, and the refrigerant levels were found to be correctIn resolution of this complaint, and to show good faith, We have offered a complete refund for the services provided to Ms***The total amount paid of $for the original A/C cleaning + $for the added refrigerant will be refunded in the upcoming weekAdditionally, we have notated the account in such a way that Ms*** will receive top priority service in the future should the need ariseWe believe this offer was well received by our customer, and should satisfactorily resolve this complaint.Sincerely,*** ***Operations ManagerKing Heating, Cooling & Plumbing

Thank you for providing valuable feedback to our company. We pride ourselves with providing our customers with an unsurpassed quality of work, as well as consistently striving for complete customer satisfaction. Unfortunately, in this case, we have fallen short of meeting your expectations. After...

reviewing your past history, including the installation of your boiler in 2007, I have decided in good faith to offer you the replacement of the 3 drain valves including labor plus re-bleeding at no cost to you. I value your business both past and future and would like to make this right. If on the other hand you would rather have the refund as requested instead of the repair I will honor that as well. I've reached out to you this morning via voicemail to discuss this issue. Please don't hesitate to contact me at your earliest convenience. Sincerely,[redacted]Operations ManagerKing Heating, Cooling & Plumbing