King Homes

Repair and or replacement of HVAC unit2/19/15 - Paid Option Money Down Payment on home and signed lease; 2/27/15 - Paid all remaining monies due and received keys to property; 3/11/15 took pictures of the siding of the house which shows that the air conditioning unit was not on the premises, lease states and I quote "Included in the lease are the following, which lessee acknowledges to be in good condition and working order: HVAC IS GUARANTEED TO BE IN WORKING ORDER AT MOVE IN." How is It guaranteed to be in working order when there was not a unit on the premises on the date of lease signing or the date I received the keys; 3/13/15 (Request # 354-1) A maintenance request was created by the property mgr. (don't have a copy of the work order so not sure what was serviced on this visit); 4/15/15 Maintenance request wasn't completed until a month later on 4/15/15; 4/17/15 (Request # 426-1) A maintenance request was created by property mgr. (don't have a copy of the work order so not sure what was serviced on this visit); 5/21/15 Once again it took them a month to complete service request on 5/21/15; Somewhere between 3/13/15 and 5/21/15 the air conditioning unit/HVAC was installed, the siding was installed and a used furnace was installed (signed lease on 2/19/15 and received keys on 2/27/15 installation occurred 14 plus days after I received the keys to the property; also in order for the siding to be installed the installers had to remove and reattach the AC disconnect so maybe they were not knowledgeable in removing and reattaching the A/C disconnect); 6/8/15 (Request # 531-1) A maintenance request was created by property mgr. (don't have a copy of the work order so not sure what was serviced on this visit) this request was cancelled. I believe this is the request created via my phone call to the office informing them that the air conditioner/HVAC wasn't working; somewhere between 6/8/15 and 7/21/15 I received a phone call from the lessor informing me that my 14 days were up to report any problems (and so was theirs remember we will have to see the work orders to see the install date for the air conditioner/HVAC which was somewhere between 3/13/15 and 5/21/15 which was 14 plus days from the date I signed the lease which stated "HVAC IS GUARANTEED TO BE IN WORKING ORDER AT MOVE IN." After several back and forth phone calls I was informed to get a proposal in writing at my expense stating what was wrong with the HVAC unit; Paying rent but have not lived in the home since the end of July as the humid high heat index and mold in the home became too overwhelming (mold on my pillows, clothes, shoes, furniture, etc.) 7/21/15 (Request # 651-1) I submitted a maintenance request which informed lessor that a technician had been out and informed me that the unit needs to be replaced (well if the unit wasn't installed until March 13th or thereafter, I didn't get much use out of the unit that was apparently already bad or damaged by the installers of the siding who of which had to remove and reattach the AC disconnect on the side of the house. I didn't attempt to use my air until May or June (I believe this is the maintenance request #531-1 which was created on June 8, 2015)as I am a cold natured person; 8/23/15 (Request # 710-1) I created a maintenance request on the toilet issue in the master bedroom that I had informed lessor about several times they just kept sending someone out to do a quick fix instead of repairing/replacing the first time (see request numbers 354-1 and 426-1) the water supply line from the shut off valve to the bottom of toilet tank burst and flooded the master bedroom, the hall bathroom, hallway and into one of the other bedrooms; 8/28/15 request to fix toilet was completed didn't even get a phone call to acknowledge the request until end of business day on Wednesday 8/26/15 which was 3 days after the request was submitted (WOW no since of urgency in my request I mentioned that the house was flooded in an already molded home, now carpet need replaDesired SettlementLessor has a property located at [redacted] Rd., Cordova, TN XXXXX in exchange for my August and September rent that was paid for [redacted] Circle property but not lived in I would like to move in the [redacted] property for no additional monies and not have my first rent payment due until November 1, 2015 due to all the damage to my belongings.Business Response This is the response to your complaint dated September 3, 2015 about your property at [redacted] Circle Cordova, TN XXXXX.Per your Lease to Purchase agreement signed by you on February 19, 2015 in which you, the Lessee, consented to the following terms:"8. Lessor shall have no obligation for repairs for maintenance to the property, all of which shall be the responsibility of the Lessee. Included on the lease are the following, which Lessee acknowledges to be in good condition and working order: HVAC is guaranteed to be in working order at move in. All problems must be reported in writing by the Lessee to the Lessor within 14 days after the date of this contract or approval for move in. After the 14 days any problems with the item stated about will be the lessee's responsibility unless otherwise agreed to by the lessor."A written statement of objections was not delivered to the Lessor within the fourteen (14) days of the HVAC unit install date, which was March 31, 2015. Therefore, any defects currently perceived in the property were present when the lease commenced. [redacted] stated in her complaint that she reported the A/C unit not working on June 8, 2015. That is well over the 14 day guarantee that she agreed to in her Lease agreement.As far as the flooding of the toilet goes, that was also a responsibility of the Lessor. King Homes went out to the property and repaired the toilet, but it is a responsibility the Lessor.If you remain truly dissatisfied with your lease, we will agree to let you out of your lease agreement early. However, you must notify us of your choice to exercise this option within thirty (30) days of receiving this letter. We reserve the right to charge any damages in the property to your account.We hope this letter addresses your concerns and complaints expressed in your letter. We encourage you to contact our office with any further questions or concerns.Thank you.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The only part of the response that I accept is that "if you remain truly dissatisfied with your lease, we will agree to let you out of your lease agreement early." This is my notice of acceptance to end my lease agreement early as I am very dissatisfied. I will vacate the property on or before November 3rd. I am not agreeing to pay for damages to the AC unit, removal of the mold (that was caused due to no AC during the very hot summer days and little to no circulation in the home) or damage to the carpet that was caused by the busted toilet pipe in the master bedroom all of which the city of Memphis City Ordinance violations department stated that they were sending King Homes notices to get repaired/replaced. Final Business Response

Used equipment used along with contractual [redacted] to take customers money and run.I sign a lease/purchase agreement with King Homes on a house in Sept. of 2013. During my move in, a used air conditioner was installed. Since it was September, there was no need to use the ac and so it went unused until the about the beginning of June. on July 17 the unit stopped working. I called the office the very next day in the morning around 8:30 and was not able to reach anyone until 1:30 or so that afternoon. Even though that the unit only had 2 months of use out of it, I was my problem to deal with and that they would not do anything about it. It seems to me that fault equipment was used purposely for just this type of situation.Desired SettlementSettlement that can be reached would be for the King Homes, LLC to replace the original faulty unit with a serviceable air conditioner unit that will last longer a month and a half of use.Business Response Contact Name and Title:[redacted]-Office Mgr.Contact Phone: 901[redacted]Contact Email: [redacted]@kinghomesusa.comThis is a response to your complaint dated July 18th, 2014 about your rental property located at [redacted], TN 38115.Per your lease to purchase agreement signed by you on September 13th, 2013 in which you, the Tenant, consented to the following terms:"8. Lessor shall have no obligation for repairs for maintenance to the property, all of which shall be the responsibility of Lessee. Included in the lease are the following, which Lessee acknowledges to be in good condition and working order: HVAC is guaranteed to be in working order at move in. All problems must be reported in writing by the Lessee to the Lessor within 14 days after the date of this contract or approval for move in. After the 14 days any problems with the item stated about will be lessee's responsibility unless otherwise agreed to by the lessor." A written statement of objections was not delivered to the landlord within fourteen (14) days of you taking possession of the property. Therefore, any defects currently perceived in the property were not present when the lease agreement commenced. Lee Brantley stated in his complaint "Even though that the unit only had 2 months of use out of it, it was my problem to deal with and that they would not do anything about it." The A/C unit was in working condition for two months. If we had received notice within the 14 days the A/C unit was first used we would have met our responsibilities and sent someone out. We told Lee Brantley he was responsible for calling an HVAC technician to evaluate the problem. If the issue is major, we told him he could present a proposal from the contractor with the issues at hand. Once proposal is presented to our office, we would then send out our HVAC contractor for a second evaluation. Upon receiving the second evaluation it would be determined the amount the Lessee would pay as a deductible and King Homes would pay the remaining. Lee Brantley was not open to this. Furthermore, any HVAC problems is and will continue to be the responsibility and obligation of the Tenant until the end of the lease term. We hope this message addresses your concerns and complaints expressed in your letter. We encourage you to contact our office with any further questions or concerns.

King homes has very bad management. I was told I had new air condition unit when I moved in and always have a problem when I call to report somethingI moved in my home on [redacted] 38125 in May 2013 and was told by [redacted] (King homes) that I would have a new air conditioner unit in my home. so I did use the new unit for about 3 to 4 month and summer was over. Now this summer my unit was not getting cold to I called king homes because this a new unit only use it for 3 or 4 months. Instead of the manager trying to fix my unit she was worried about money I was in a hot 2 storage house for a week with out air and the manager did not care. Her only concern was money. Even though I lease my property, remind you king homes put a new unit in here where I moved in. The manager have one of king homes air conditioner man come look at my air and he said that I need another new unit and leak and wrote me a price on back of his card for 1350. The next day I talk to the Manager and she said that king homes will pay half and I will pay half. so I agree because I still do not have air and they still don't care , so I have to pay 500 up front in order for her to tell the air conditioner man to fix my air. The New unit been in my house now about 3 week and it is freezing up and now I am still out of air. I called king homes and the manager still taking about money. I went off on her and now she trying to turn me over to their attorney. Something need to be done about this lady I believe she on drugs when I went in the office to sign the papers her hands was shaking bad, kept going out side to smoke cigarettes acting very nervous. I didn't invoice of the work or anything now she say the bill is $2000 but the air man wrote on the card $1350. Her and the air conditioner man is working together. and He wanted me to pay him a served fee these people is crazy. He saying he fix a leak and when he can to fix everything I had my son watch him he had him on video. The air conditioner man took the old new and I know he receive money for that and I look online for the price for the same unit he install the highest $800 and so why is paying for this and the unit didn't cost but probably $600. the part #is[redacted] it a a[redacted] GSX11Desired SettlementI already gave them 500 air still not working promptly and if they was paying him the other half then fine. I have to stay in a hotel and suffering this ridiculous. Business Response Contact Name and Title:[redacted]-Office Mgr.Contact Phone: 901-[redacted]Contact Email:[redacted]@kinghomesusa.comThis is a response to your complaint dated August 12, 2014 about your rental property located at[redacted], TN 38125.Per your lease to purchase agreement signed by you on May 3, 2013 in which you, the Tenant, consented to the following terms:"8. Lessor shall have no obligation for repairs for maintenance to the property, all of which shall be the responsibility of Lessee. Included in the lease are the following, which Lessee acknowledges to be in good condition and working order: HVAC is guaranteed to be in working order at move in. All problems must be reported in writing by the Lessee to the Lessor within 14 days after the date of this contract or approval for move in. After the 14 days any problems with the item stated about will be lessee's responsibility unless otherwise agreed to by the lessor." A written statement of objections was not delivered to the landlord within fourteen (14) days of you taking possession of the property. Therefore, any defects currently perceived in the property were not present when the lease agreement commenced. [redacted] stated in her complaint "So I did use the new unit for about 3 to 4 month and summer was over." The A/C unit was in working condition for four months. If we had received notice within the 14 days the A/C unit was first used we would have met our responsibilities and sent someone out. We told [redacted] she was responsible for calling an HVAC technician to evaluate the problem. If the issue is major, we told her she could present a proposal from the contractor with the issues at hand. Once proposal is presented to our office, we would then send out our HVAC contractor for a second evaluation. Upon receiving the second evaluation it would be determined the amount the Lessee would pay as a deductible and King Homes would pay the remaining. We received the quote and determined that [redacted] would pay $1,000 and Lessor, King Homes, would pay the remaining. She agreed by signing our deductible agreement on July 2, 2014. However, the Lessee, [redacted], has not met the terms of the agreement, whereas, the Lessor has. As far as the "manager worried about money" goes, there are procedures we follow at King Homes. The manager took all the right steps throughout this issue; including keeping a calm attitude while as Ms.[redacted] stated, "I went off on her." Also, the manager and the air conditioning man are not "working together" as [redacted] stated. The quote from the HVAC technician to [redacted] was just the cost of the unit plus labor; it did not include the price of repairing the leak, which was done on the first day of evaluation. The online price [redacted] is not relevant. Furthermore, King Homes was not responsible for any of the costs; however, Lessor did come to an agreement with the Lessee. If you remain truly dissatisfied with your lease, we will agree to let you out of your lease agreement early. However, you must notify us of your choice to exercise this option within thirty (30) days of receiving this letter. We reserve the right to charge any damages in the property to your account. We hope this message addresses your concerns and complaints expressed in your letter. We encourage you to contact our office with any further questions or concerns.Thank you.[redacted]King Homes RealtyConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)why would I continue to pay for sometime that is not finish? I do not understand I still do not have air.I just want my air fix. I do not have no probably paying the other half I owe, but not until I I have air in my house. I did what I agreed to do. IFinal Business Response In response to the tenant's question "why would I continue to pay for something that is not finish?" Per the agreement that was signed by the tenant on July 1st, the remaining balance of $500 was due by August 2, 2014, which we still have not received. In regards to her last statement "I do not have no probably paying the other half I owe, but not until I have air in my house. I did what I agreed to do." The tenant has not upheld her part of the agreement. The second payment was due on August 2nd and according to this complaint the air stopped working after the payment was due. As far as the tenant stated "I do not understand I still do not have air. I just want my air fix" We were unaware that the AC unit was not working until we received this complaint, we haven't received any calls from the tenant requesting the AC technician to come back to the property. If we were notified of the issue we would have taken the proper steps to have it resolved.We hope this message addresses your concerns and complaints expressed in your letter. We encourage you to contact our office with any further questions or concerns.Thank you, [redacted]King Homes Realty

I am filing this compliant because I feel that King Homes LLC retained a portion of my security deposit without probability.I signed a one year contract lease with [redacted] Management Properties in May of 2013, for the rental property at [redacted], Cordova, TN 38108. My security deposit was $1,295.00. After the lease ended, I decided not to renew my lease. At that time the home was under management by King Homes Realty LLC. They took over approximately Feb. of 2014. I provided a timely letter of intent to vacate. I thoroughly cleaned the house and had the carpet cleaned. The house had carpet in only two rooms and I only used the master bedroom. I was initially only returned $865.00, without any explanation of why my full deposit was not returned. After calling and then submitting fax to the office, requesting pictures taken before and after I moved from the home and all work invoices, I went to the office on July 31, 2014. [redacted] and [redacted] advised me that the house was not cleaned , that I challenged. They said the carpet was dirty and the dishwasher was dirty. Also, I was told I left items at the house. I told them the carpet was cleaned and I was told by [redacted], after walk through, that the house was being left in immaculate condition and she did not see any reason for me not to receive my full deposit. They had no pictures of carpet or dishwasher. [redacted], the Office Manager stated they did not have a carpet invoice. They were advised that the dishwsher was not used and it was clean. Also, the pictures of the items taken were the homeowners belongings left in the garage, garage utility room, storage shed and attic. I advised them that I was not remove his belongings. On Aug. 7, 2014, I received $280.00 and a carpet invoice in the mail. Not sure if carpet invoice is legit. The check ws sent to the rental home and not forwarded to the address I had provided to them. I feel that King Homes Realty LLC had no legal right to keep any portion of my security deposit. I complied to my term of the lease contract. The representatives have been very difficult to contact and communicate with.Desired SettlementI am requesting the balance of my securtiy deposit in the amount of $150.00.