King Infiniti of Honolulu, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (i.e., mailing me an additional check to cover the difference) is satisfactory to me Regards, [redacted]

**and [redacted] ***,I sincerely apologize for the delay in my response to you and that we are communicating through this medium It was never my intention to not contact you after concluding our investigation, however an allegation this serious needs to be handled with appropriate action We first needed to contact our attorney to find out how best to proceed with an investigation of this magnitude With his recommendation, we interviewed the other two employees on your job to see if they had witnessed any inappropriate actions from Edwin Neither of them recalled any inappropriate instances We also interviewed multiple other employees throughout the company, including our femaie employees, to see if they had witnessed or encountered any inappropriateness of this nature from Edwin After this thorough investigation there has been no evidence of this type of behavior from Edwin Edwin has been employed by our company for over years and we have never received a complaint of this nature.After the other interviews were completed, we brought Edwin in for an interview and discussed the alleged incident He denied any purposeful wrongdoing A disciplinary action report was completed, reviewed and entered into his file If there are any further allegations towards him it could lead to immediate termination of his employment at Craig Van LinesI would also like to apologize if my response did not sound sincere in speaking with you on the phone I was taken aback because in the years that I have been involved in my family business, we have never had a complaint of this nature My response was a result of the shock and may have been misinterpreted as disrespectful In no way was it meant to sound that way We take matters of this nature with the utmost sincerity.Again, I apologize for the length of time it took for our investigation and why I hadn't responded to your husband as of yet, however this was a timely process to ensure everything was completed appropriately, and we just completed our final interview with Edwin yesterday morning.Respectfully,Fred C [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (i.e., mailing me an additional check to cover the difference) is satisfactory to me. 
Regards,
[redacted]

Mr. and Mrs. [redacted],Apparently there was some confusion on your paperwork on which boxes were used/returned.  We have completed some investigating and will honor that you did not use the boxes that you stated you did not use and reimburse you for the full amount of the paid boxes.  We...

will mail you a check immediately in the amount of $102.96, which is in addition to the $73 we already sent to you, to cover the total amount of $175.96 that you paid for boxes.We apologize that this matter was not handled in a more efficient manner. Respectfully,Leslie C[redacted]Craig Van Lines, Inc.

**. and [redacted],I sincerely apologize for the delay in my response to you and that we are communicating through this medium.  It was never my intention to not contact you after concluding our investigation, however an allegation this serious needs to be handled with appropriate action....

 We first needed to contact our attorney to find out how best to proceed with an investigation of this magnitude.  With his recommendation, we interviewed the other two employees on your job to see if they had witnessed any inappropriate actions from Edwin.  Neither of them recalled any inappropriate instances.  We also interviewed multiple other employees throughout the company, including our femaie employees, to see if they had witnessed or encountered any inappropriateness of this nature from Edwin.  After this thorough investigation there has been no evidence of this type of behavior from Edwin.  Edwin has been employed by our company for over 10 years and we have never received a complaint of this nature.After the other interviews were completed, we brought Edwin in for an interview and discussed the alleged incident.  He denied any purposeful wrongdoing.  A disciplinary action report was completed, reviewed and entered into his file.  If there are any further allegations towards him it could lead to immediate termination of his employment at Craig Van Lines. I would also like to apologize if my response did not sound sincere in speaking with you on the phone.  I was taken aback because in the 30 years that I have been involved in my family business, we have never had a complaint of this nature.  My response was a result of the shock and may have been misinterpreted as disrespectful.  In no way was it meant to sound that way.  We take matters of this nature with the utmost sincerity.Again, I apologize for the length of time it took for our investigation and why I hadn't responded to your husband as of yet, however this was a timely process to ensure everything was completed appropriately, and we just completed our final interview with Edwin yesterday morning.Respectfully,Fred C. [redacted]