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King Insulation Reviews (6)

On July 1, 2015, I, along with two representatives of King Insulation, met with [redacted] in an attempt to identify the specific issue he is claiming. One of the King Insulation representatives is a BPI certified energy auditor who  we wanted to have test [redacted] house for air leakage. We were refused access to the home by Mr. [redacted].At this point, we have done everything we can to resolve the complaint, including a full refund and removal of the insulation. If Revdex.com feels we have not acted in good faith and done everything we reasonably can to resolve the issue, then we welcome your input.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Most of the response by King Insulation is filled with lies. I had never heard of [redacted]'s [redacted] until King Insulation told me that they couldn't do all the work themselves. I never complained about the price, nor did I shop around or even contact [redacted]'s on my own. All of that was done by King's Insulation. All instructions about what work needed to be done was given to [redacted]'s by  King's  Insulation. It defies logic that I would be considered an expert on insulation so all the findings of the energy audit had to be  passed on by King Insulation. I did nothing more than  write a check, as King Insulation contacted [redacted]'s and set up  the work that they, themselves, told  me that they couldn't do. Furthermore, when your company does a miserable job, the easiest and laziest way to blame the customer is to make accusations that can't be backed up. Whether the insulation was effective or not has nothing to do with if the insulation is all over my home and, if so, why. I didn't call anyone any vulgar names, this is just a way to try and avoid the facts. If King Insulation wants to actually provide any evidence, I would love to see  it and think they would be helping the Revdex.com do their job. What is almost entirely absent from their response is any defense of their job or explanation of what they believe is all over my home, which is shown very clearly in those photographs. I did hire a company to inspect the [redacted] but the more important  question  is how does King Insulation know this? How do they know what's in a report that was purchased by  me  and for which the records and  details of that report were  never legally shared with them? Can they provide  the Revdex.com  with a copy of that report and, if so, why haven't they? I have not heard from any "security" team and this is also just  more  of an attempt by this company  to avoid taking responsibility  for not doing their job. King Insulation would  have you  believe that they did ALL their  work in  my home and cashed my check, all without incident, but while only speaking with them about 3  time  in 2   years, that I became a rapid dog, so terrible and/or scary, that they could never come out and inspect the insulation  all over the condo even one time. However, they have somehow managed  to try and investigate my  life in ways  that  are truly creepy and  probably  illegal. And still managing to only lie about the facts. It's either insulation all over my home or it's not. If it is, then King Insulation needs  to own the problem and fix everything. They can't just install insulation  that leaks all over my  home  and then say later, they're  willing to take the insulation out and leave me with the damages. And who's going to check their work? I would be fine with coming  to an agreement on a 3rd party to evaluate  the condo and, you know, actually come out and look with their eyes, something King still refuses to even do. King Insulation has the audacity to makes all these slanderous personal attacks, but since  I contacted them in the fall of last year, has made no effort to even  evaluate the problem. The would want you  to believe that even  with the possibility that their  insulation is leaking all through  my home, that they could think of no alternative than to telling me TOO BAD, which is what they've done so far, and instead of making  any effort to look into the  problems,  come take their own  photos,samples,  etc,  their time was better served  harassing me by looking into my personal life.  I am frail  and  disabled   and anyone is welcome to come here to see  for  themselves. The lawyer I spoke with called this  a  "latent" construction problem.  One that takes time  to show  up.  It's  not like insulation was  pouring  in like  Niagra Falls and the fact that the response mentions I  used the word  dust  problems,  proves I  wasn't sure  what it  was at first. But it's obvious to anyone with eyes that what's  in  those photos is not dust or skin. That's why  King has strung me  along and  why  they are  willing  to agree to  remove their insulation  but not willing to admit or even  inspect the problem  to show that it's  insulation  all over  my home. If  King doesn't  want  to do  it,  let  them get a 3rd party to  do so. I'm fine  with  accepting the results as  long  as King Insulation can prove they have no relationship with whomever  does the inspection. Let King agree to wave the  time limit rule  for the [redacted]. I'm sure they  delayed this  long  counting  on  the fact most  people  don't know  it's two  years, which just ran out a  mere months ago. If  it's  not insulation and not  their fault  I  have this mess,  then they'd have  nothing to  lose and  everything to gain.  I believe this is  nowhere near  a good faith attempt  to resolve the issue, as  KIng has done nothing yet again to  even look  at the problem and formulate and kind of hypothesis of what   the  white stuff is all over  my home,  when  it exactly matches the  insulation they put in and are willing  to  take out  as long as  no one can check  their work to  ensure it's   done right and  and I'm left paying for  the damages, all  of this while KIng has been steadfast in refusing to investigate the matter at all.

Regards,

On 3-5-13, King Insulation performed a home energy audit on Mr. [redacted]'s condominium. This audit was conducted under the Home Energy Audit Program sponsored by [redacted] ([redacted]) and administered through [redacted] ([redacted]). Under the program guidelines, the homeowner pays...

$99 to the contractor performing the audit and [redacted] pays the contractor additional funds as partial cost for conducting the audit. Recommendations are then made to the homeowner, based on the audit results; and, if the homeowner chooses to have these enhancements performed, he is given additional rebates by [redacted]. To increase the energy efficiency of Mr. [redacted]'s home, King Insulation recommended the following as to accessible livable areas:1) [redacted] seal top plates, wire chases, plumbing and electrical attic penetrations;2) Duct seal two [redacted] handler systems including all connections and seal all registers and returns;3) Realign existing batts and place them on the ceiling. (Batts were suspended between ceiling and roof deck making them non-functional for thermal insulation benefits);4) Install R-38 blown in Greenfiber cellulose insulation in low ceiling areas;5) Install shade screens.Our proposed amount for item #2 was $1,390.00 plus tax. Mr. [redacted] did not like that amount and hired [redacted]'s [redacted] who did the duct seal on 3-27-13 for $1,150,00.Mr. [redacted] elected to do #1, #3 and #4 with King Insulation for a total of $1,270.00 plus tax. The workwas performed an 4-11-13, and Mr. [redacted] paid King Insulation that day. Shortly thereafter, our workwas inspected by an [redacted] certified energy auditor, found to be in compliance with the program standards,and Mr. [redacted] was given rebates.Shortly after the work was performed, Mr. [redacted] began a barrage of calls to our office complaining that his house was still hot and the insulation was not working. When my employees told me of his vulgar and obscene language, I took one of his calls and I explained to him that insulation does not make [redacted] cold or hot, it is only a barrier between two masses of air. Things like composition of walls, floor,ambient [redacted] temperature, humidity, windows, doors, number of [redacted] changes in the room, number of [redacted] changes in other rooms, etc" all have an effect on whether a roam retains cold [redacted] once that [redacted] is introduced. Further discussion with him revealed that he was cooling off his house in the daytime and opening his windows at night letting the cool [redacted] escape. We did not hear from him for several weeks and then the barrage of calls started up again, this time about excessive dust in his house. A representative of our company, a BPI Certified Energy Auditor,went and investigated. As the dust was throughout the house and not concentrated in one area, the auditor determined it was being disbursed thru the duct system and suggested Mr. [redacted] take the issue up with the company that did the duct seal. At that time he was told we would be happy to remove the cellulose insulation we installed and refund his money for that portion of the work. He declined that offer.We did not hear from him again until 1-6-15, when he called demanding the owner of the company come out and look at the dust. I made an appointment for two of my representatives, the same BPI Certified Energy Auditor and a witness to go look at the dust. Between the time the appointment was made and the time of the appointment, we discovered that he was also calling [redacted] and was so abusive and threatening that they had to turn him over to their security department. I also discovered, in talking with [redacted], that Mr. [redacted] had hired [redacted] who reported that the dust was 90% skin particles. At that point I elected to not subject my employees to verbal or physical assault and I sent him the attached letter. I have not heard from him since until now. Will still stand behind our offer to remove the insulation we installed and refund his money.

On July 1, 2015, I, along with two representatives of King Insulation, met with [redacted] in an attempt to identify the specific issue he is claiming. One of the King Insulation representatives is a BPI certified energy auditor who  we wanted to have test [redacted] house for air leakage. We were refused access to the home by Mr. [redacted].At this point, we have done everything we can to resolve the complaint, including a full refund and removal of the insulation. If Revdex.com feels we have not acted in good faith and done everything we reasonably can to resolve the issue, then we welcome your input.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Most of the response by King Insulation is filled with lies. I had never heard of [redacted]'s [redacted] until King Insulation told me that they couldn't do all the work themselves. I never complained about the price, nor did I shop around or even contact [redacted]'s on my own. All of that was done by King's Insulation. All instructions about what work needed to be done was given to [redacted]'s by  King's  Insulation. It defies logic that I would be considered an expert on insulation so all the findings of the energy audit had to be  passed on by King Insulation. I did nothing more than  write a check, as King Insulation contacted [redacted]'s and set up  the work that they, themselves, told  me that they couldn't do. Furthermore, when your company does a miserable job, the easiest and laziest way to blame the customer is to make accusations that can't be backed up. Whether the insulation was effective or not has nothing to do with if the insulation is all over my home and, if so, why. I didn't call anyone any vulgar names, this is just a way to try and avoid the facts. If King Insulation wants to actually provide any evidence, I would love to see  it and think they would be helping the Revdex.com do their job. What is almost entirely absent from their response is any defense of their job or explanation of what they believe is all over my home, which is shown very clearly in those photographs. I did hire a company to inspect the [redacted] but the more important  question  is how does King Insulation know this? How do they know what's in a report that was purchased by  me  and for which the records and  details of that report were  never legally shared with them? Can they provide  the Revdex.com  with a copy of that report and, if so, why haven't they? I have not heard from any "security" team and this is also just  more  of an attempt by this company  to avoid taking responsibility  for not doing their job. King Insulation would  have you  believe that they did ALL their  work in  my home and cashed my check, all without incident, but while only speaking with them about 3  time  in 2   years, that I became a rapid dog, so terrible and/or scary, that they could never come out and inspect the insulation  all over the condo even one time. However, they have somehow managed  to try and investigate my  life in ways  that  are truly creepy and  probably  illegal. And still managing to only lie about the facts. It's either insulation all over my home or it's not. If it is, then King Insulation needs  to own the problem and fix everything. They can't just install insulation  that leaks all over my  home  and then say later, they're  willing to take the insulation out and leave me with the damages. And who's going to check their work? I would be fine with coming  to an agreement on a 3rd party to evaluate  the condo and, you know, actually come out and look with their eyes, something King still refuses to even do. King Insulation has the audacity to makes all these slanderous personal attacks, but since  I contacted them in the fall of last year, has made no effort to even  evaluate the problem. The would want you  to believe that even  with the possibility that their  insulation is leaking all through  my home, that they could think of no alternative than to telling me TOO BAD, which is what they've done so far, and instead of making  any effort to look into the  problems,  come take their own  photos,samples,  etc,  their time was better served  harassing me by looking into my personal life.  I am frail  and  disabled   and anyone is welcome to come here to see  for  themselves. The lawyer I spoke with called this  a  "latent" construction problem.  One that takes time  to show  up.  It's  not like insulation was  pouring  in like  Niagra Falls and the fact that the response mentions I  used the word  dust  problems,  proves I  wasn't sure  what it  was at first. But it's obvious to anyone with eyes that what's  in  those photos is not dust or skin. That's why  King has strung me  along and  why  they are  willing  to agree to  remove their insulation  but not willing to admit or even  inspect the problem  to show that it's  insulation  all over  my home. If  King doesn't  want  to do  it,  let  them get a 3rd party to  do so. I'm fine  with  accepting the results as  long  as King Insulation can prove they have no relationship with whomever  does the inspection. Let King agree to wave the  time limit rule  for the [redacted]. I'm sure they  delayed this  long  counting  on  the fact most  people  don't know  it's two  years, which just ran out a  mere months ago. If  it's  not insulation and not  their fault  I  have this mess,  then they'd have  nothing to  lose and  everything to gain.  I believe this is  nowhere near  a good faith attempt  to resolve the issue, as  KIng has done nothing yet again to  even look  at the problem and formulate and kind of hypothesis of what   the  white stuff is all over  my home,  when  it exactly matches the  insulation they put in and are willing  to  take out  as long as  no one can check  their work to  ensure it's   done right and  and I'm left paying for  the damages, all  of this while KIng has been steadfast in refusing to investigate the matter at all.

Regards,

Review: I hired King Insulation to do an energy audit through [redacted]. They took my money and did testing and then told me numerous things they believed I needed to have done, including but not limited to, adding blown in cellulose insulation and have my attic and ducts completely sealed.

Within a few months, I noticed more dust than usual. The "dust" was white and looked large for what dust typically looks like but being no expert myself, I assumed it was just a dustier house in general. My cleaning lady insisted she'd seen nothing like it in any home she'd ever cleaned before. So, when I went to buy a new A/C unit from [redacted] I told them about my "dust" problem. I listened to their advice that their new unit would better clean the [redacted] and remove a lot more dust. They told me that I should wait out the entire summer before I could judge if this improved things or not and I had no reason not to believe them.

By the end of the summer, things were worse. [redacted] had already come out and cleaned my ducts and did some sealing work that they told me was necessary. It would not have been necessary if King Insulation had done their job properly.

I contacted King Insulation after the summer. I told them about this problem. I also mentioned that the company that THEY recommended to me to do additional sealing work the King people told me that they didn't do were completely unresponsive when I contacted them. It was very clear after all that time that slowly my condo's [redacted] was being saturated with insulation.

When I told this to King Insulation, their manager refused to let me speak with the honor and only after arguing with me for nearly 30 minutes, did they agree to MY suggestion that they just come out, look, take a sample, take photos and come up with their own theory of what it was if they didn't believe it was their insulation leaking into my home. Which would not even have been possible if they had done their job properly. When they relented and agreed to come out here they even agreed to a date and time. No one ever showed up. They weren't even willing to look. I can't imagine why any company convinced they did a good job wouldn't just come out and look...unless they didn't care or knew it might be their fault and didn't want to accept responsibility for fixing it.

After they didn't show up, I didn't know what to do. I am disabled and have been very sick since October. I believe in part because I've been breathing in this insulation every day, in large amounts, do to the poor job this company did and their failure to even examine the problem.

Over several months now, though, I have finally been able to find an expert or two in these kinds of problems. An insulation company that specializes in problems like these has been out to examine my property and their full report shows that they have found numerous problems with the work that was done before and it concludes their is no doubt that my entire condo is filled with the blown in insulation King installed and could only be entering my condo the way it is if the sealing job was not done properly and/or completely. I can and will make this report available to anyone who would like to see it, as well as numerous photos of insulation coating my furniture, bedding and many other things in my home.

I am not an insulation expert, nor am I am expert in dust. When I finally realized this white dust/powder wasn't really dust at all, but the insulation blown in my King, I contacted the company and begged them to even come out and look. They refused. I'm so sick now, it's a struggle for me to just about everything. I couldn't even sell the place in this condition. It's pretty much like they ruined my home. After having time to look into this, it's not entirely uncommon for this to happen and any honest and reputable insulation should have come out to investigate as soon as I called. From what I've been able to find out, this almost only happens to people who refuse to pay for all the sealing work that's recommended. I didn't do that. I agreed to all the work, I paid for it all, I have the receipts for it but the problem here is that the work wasn't done properly and King Insulation has basically told me they care so little about me or this problem, that it was too much for them to come out and look at the problem and come out with any other plausible cause for why white powder that looks like insulation is now filling my home.Desired Settlement: I want the owner of this company to come out and examine this problem personally and I expect him to be as respectful to me as he would expect to be treated. I want him and his company to see what they've put me through and, if they still believe it's not their insulation all throughout my condo, I am more than willing to let them come up with what else it is or why it's everywhere, despite the fact that everything that would let it come into my home should have been completely sealed. Once they conclude it is their insulation, and that is what it is, they need to do all the repairs necessary to make this right and to clean my home of insulation of theirs that now saturates my [redacted] night and day and that I'm forced to breathe. It was their mistake, it was their company that decided it wasn't worth even looking at and now I want them held accountable for what they've put me through. I guarantee you, if this kind of thing was noticed in the home of the owner of King Insulation, he would have never put up with what he's forced me to put up with.

Business

Response:

On 3-5-13, King Insulation performed a home energy audit on Mr. [redacted]'s condominium. This audit was conducted under the Home Energy Audit Program sponsored by [redacted]) and administered through [redacted]). Under the program guidelines, the homeowner pays $99 to the contractor performing the audit and [redacted] pays the contractor additional funds as partial cost for conducting the audit. Recommendations are then made to the homeowner, based on the audit results; and, if the homeowner chooses to have these enhancements performed, he is given additional rebates by [redacted]. To increase the energy efficiency of Mr. [redacted]'s home, King Insulation recommended the following as to accessible livable areas:1) [redacted] seal top plates, wire chases, plumbing and electrical attic penetrations;2) Duct seal two [redacted] handler systems including all connections and seal all registers and returns;3) Realign existing batts and place them on the ceiling. (Batts were suspended between ceiling and roof deck making them non-functional for thermal insulation benefits);4) Install R-38 blown in Greenfiber cellulose insulation in low ceiling areas;5) Install shade screens.Our proposed amount for item #2 was $1,390.00 plus tax. Mr. [redacted] did not like that amount and hired [redacted]'s [redacted] who did the duct seal on 3-27-13 for $1,150,00.Mr. [redacted] elected to do #1, #3 and #4 with King Insulation for a total of $1,270.00 plus tax. The workwas performed an 4-11-13, and Mr. [redacted] paid King Insulation that day. Shortly thereafter, our workwas inspected by an [redacted] certified energy auditor, found to be in compliance with the program standards,and Mr. [redacted] was given rebates.Shortly after the work was performed, Mr. [redacted] began a barrage of calls to our office complaining that his house was still hot and the insulation was not working. When my employees told me of his vulgar and obscene language, I took one of his calls and I explained to him that insulation does not make [redacted] cold or hot, it is only a barrier between two masses of air. Things like composition of walls, floor,ambient [redacted] temperature, humidity, windows, doors, number of [redacted] changes in the room, number of [redacted] changes in other rooms, etc" all have an effect on whether a roam retains cold [redacted] once that [redacted] is introduced. Further discussion with him revealed that he was cooling off his house in the daytime and opening his windows at night letting the cool [redacted] escape. We did not hear from him for several weeks and then the barrage of calls started up again, this time about excessive dust in his house. A representative of our company, a BPI Certified Energy Auditor,went and investigated. As the dust was throughout the house and not concentrated in one area, the auditor determined it was being disbursed thru the duct system and suggested Mr. [redacted] take the issue up with the company that did the duct seal. At that time he was told we would be happy to remove the cellulose insulation we installed and refund his money for that portion of the work. He declined that offer.We did not hear from him again until 1-6-15, when he called demanding the owner of the company come out and look at the dust. I made an appointment for two of my representatives, the same BPI Certified Energy Auditor and a witness to go look at the dust. Between the time the appointment was made and the time of the appointment, we discovered that he was also calling [redacted] and was so abusive and threatening that they had to turn him over to their security department. I also discovered, in talking with [redacted], that Mr. [redacted] had hired [redacted] who reported that the dust was 90% skin particles. At that point I elected to not subject my employees to verbal or physical assault and I sent him the attached letter. I have not heard from him since until now. Will still stand behind our offer to remove the insulation we installed and refund his money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Most of the response by King Insulation is filled with lies. I had never heard of [redacted]'s [redacted] until King Insulation told me that they couldn't do all the work themselves. I never complained about the price, nor did I shop around or even contact [redacted]'s on my own. All of that was done by King's Insulation. All instructions about what work needed to be done was given to [redacted]'s by King's Insulation. It defies logic that I would be considered an expert on insulation so all the findings of the energy audit had to be passed on by King Insulation. I did nothing more than write a check, as King Insulation contacted [redacted]'s and set up the work that they, themselves, told me that they couldn't do. Furthermore, when your company does a miserable job, the easiest and laziest way to blame the customer is to make accusations that can't be backed up. Whether the insulation was effective or not has nothing to do with if the insulation is all over my home and, if so, why. I didn't call anyone any vulgar names, this is just a way to try and avoid the facts. If King Insulation wants to actually provide any evidence, I would love to see it and think they would be helping the Revdex.com do their job. What is almost entirely absent from their response is any defense of their job or explanation of what they believe is all over my home, which is shown very clearly in those photographs. I did hire a company to inspect the [redacted] but the more important question is how does King Insulation know this? How do they know what's in a report that was purchased by me and for which the records and details of that report were never legally shared with them? Can they provide the Revdex.com with a copy of that report and, if so, why haven't they? I have not heard from any "security" team and this is also just more of an attempt by this company to avoid taking responsibility for not doing their job. King Insulation would have you believe that they did ALL their work in my home and cashed my check, all without incident, but while only speaking with them about 3 time in 2 years, that I became a rapid dog, so terrible and/or scary, that they could never come out and inspect the insulation all over the condo even one time. However, they have somehow managed to try and investigate my life in ways that are truly creepy and probably illegal. And still managing to only lie about the facts. It's either insulation all over my home or it's not. If it is, then King Insulation needs to own the problem and fix everything. They can't just install insulation that leaks all over my home and then say later, they're willing to take the insulation out and leave me with the damages. And who's going to check their work? I would be fine with coming to an agreement on a 3rd party to evaluate the condo and, you know, actually come out and look with their eyes, something King still refuses to even do. King Insulation has the audacity to makes all these slanderous personal attacks, but since I contacted them in the fall of last year, has made no effort to even evaluate the problem. The would want you to believe that even with the possibility that their insulation is leaking all through my home, that they could think of no alternative than to telling me TOO BAD, which is what they've done so far, and instead of making any effort to look into the problems, come take their own photos,samples, etc, their time was better served harassing me by looking into my personal life. I am frail and disabled and anyone is welcome to come here to see for themselves. The lawyer I spoke with called this a "latent" construction problem. One that takes time to show up. It's not like insulation was pouring in like Niagra Falls and the fact that the response mentions I used the word dust problems, proves I wasn't sure what it was at first. But it's obvious to anyone with eyes that what's in those photos is not dust or skin. That's why King has strung me along and why they are willing to agree to remove their insulation but not willing to admit or even inspect the problem to show that it's insulation all over my home. If King doesn't want to do it, let them get a 3rd party to do so. I'm fine with accepting the results as long as King Insulation can prove they have no relationship with whomever does the inspection. Let King agree to wave the time limit rule for the [redacted]. I'm sure they delayed this long counting on the fact most people don't know it's two years, which just ran out a mere months ago. If it's not insulation and not their fault I have this mess, then they'd have nothing to lose and everything to gain. I believe this is nowhere near a good faith attempt to resolve the issue, as KIng has done nothing yet again to even look at the problem and formulate and kind of hypothesis of what the white stuff is all over my home, when it exactly matches the insulation they put in and are willing to take out as long as no one can check their work to ensure it's done right and and I'm left paying for the damages, all of this while KIng has been steadfast in refusing to investigate the matter at all.

Regards,

Business

Response:

On July 1, 2015, I, along with two representatives of King Insulation, met with [redacted] in an attempt to identify the specific issue he is claiming. One of the King Insulation representatives is a BPI certified energy auditor who we wanted to have test [redacted] house for air leakage. We were refused access to the home by Mr. [redacted].At this point, we have done everything we can to resolve the complaint, including a full refund and removal of the insulation. If Revdex.com feels we have not acted in good faith and done everything we reasonably can to resolve the issue, then we welcome your input.

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Description: Contractor - Insulation, Insulation Materials

Address: 1400 Ottawa St S, Kitchener, New Mexico, United States, 22101-5103

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