King Lewis Square

To Whom It May Concern, As a general practice when we do not have any vacant units to lease we will start a waiting list and ‘Pre-Lease’ our apartment unitsMeaning when we are given notice by a current resident that they will not be renewing their lease and will be moving, we make preparations to lease the unit to the next personAs in the case with Mr [redacted] Given that pre-leasing is a general practice the procedure would have been explained to Mr [redacted] as it is to everyone we pre-lease toAfter explanation of the procedures and application process he would have been told that he would be given the opportunity to view the apartment prior to him moving in after approvalAt this time the choice to apply or not would be given to him In reading the statement of complaint, there are a lot of inconsistencies in Mr [redacted] allegationsHe has stated that he has not seen the unit, but yet he states that the unit is too small and not painted indicating that he has seen itHe has also stated that he has not been given the chance to speak with the manager which is also falseThere was ample communications between Mr [redacted] and the leasing office, as well as with the property manager during the process of his applicationMr [redacted] was contacted by Ms [redacted] (“the woman working” as he referenced her in his complaint) the week of June 20, to inform him that his application had been pre-approved by the manager and was just awaiting final approval by our compliance departmentHowever, he could bring his Security Deposit to firm hold the unit; which he did not doMr [redacted] visited the leasing office on June 27, were he was met by Ms***It was reported that Mr [redacted] began to be very abrasive in his verbiage and behavior, to the point that it prompted Ms [redacted] to contact me via phone while he was in the officeShe explained to me his behavior and concerns and what she had explained to Mr [redacted] During this conversation I could hear Mr [redacted] in the background so I instructed Ms [redacted] to pass the phone to Mr [redacted] At this time I asked Mr [redacted] to explain to me his concerns so that I could address them with himHe stated that he was told that he could move in by the 16th (mean 6/16/16) and that “she” (Ms***) made him give a notice to his current landlordMy response to Mr [redacted] was that he was not told he could move in by June 16th but we did state we could have him in before the end of the month (June) as he requested, and that Ms [redacted] did as instructed to do by requiring him to give notice to his current landlord; because had he not given notice it would be a breach of contract and conceived as negative rental history Therefore, he was instructed to give proper notice as it is required by his current landlordI also, reiterated to him that I had given a pre-approval and that we would have to wait for the Housing Authority to conduct their inspection of the unit before we could move him in and that the inspection was scheduled for WednesdayAfter providing the explanation, I told Mr [redacted] that it was his choice and if he did not want the apartment, I needed him to tell me so, and that he would have to contact the Housing Authority and inform them of this as wellHe did not respondSo I stated again that it’s his choice, but I would need to know so that we could start preparing to move to the next applicant on our waiting list for that unit if he did not want it Mr [redacted] stated he would keep that unit; I told him in that case be sure to submit his Security Deposit and reminded him that the Housing Authority would be there Wednesday to conduct the inspection and he could moafter thatHe stated ‘OK’ ended the conversation and passed the phone back to Ms***At no time during our conversations did he state he did not want the unit, nor did he request for return of his application feeHad he made such a request, I would have reminded him that he signed a Resident Selection Criteria that clearly states that the fee is nonrefundableShould you have any questions pertaining to this matter, please feel free to contact me at the number listed belowEnclosed: A signed copy of the Resident Selection Criteria for your reviewThank you, [redacted]

To Whom It May Concern, As a general practice when we do not have any vacant units to lease we will start a waiting list and ‘Pre-Lease’ our apartment units. Meaning when we are given notice by a current resident that they will not be renewing their lease and will be moving, we make...

preparations to lease the unit to the next person. As in the case with Mr. [redacted]. Given that pre-leasing is a general practice the procedure would have been explained to Mr. [redacted] as it is to everyone we pre-lease to. After explanation of the procedures and application process he would have been told that he would be given the opportunity to view the apartment prior to him moving in after approval. At this time the choice to apply or not would be given to him.  In reading the statement of complaint, there are a lot of inconsistencies in Mr. [redacted] allegations. He has stated that he has not seen the unit, but yet he states that the unit is too small and not painted indicating that he has seen it. He has also stated that he has not been given the chance to speak with the manager which is also false. There was ample communications between Mr. [redacted] and the leasing office, as well as with the property manager during the process of his application. Mr. [redacted] was contacted by Ms. [redacted] (“the woman working” as he referenced her in his complaint) the week of June 20, 2016 to inform him that his application had been pre-approved by the manager and was just awaiting final approval by our compliance department. However, he could bring his Security Deposit to firm hold the unit; which he did not do. Mr. [redacted] visited the leasing office on June 27, 2016 were he was met by Ms. [redacted]. It was reported that Mr. [redacted] began to be very abrasive in his verbiage and behavior, to the point that it prompted Ms. [redacted] to contact me via phone while he was in the office. She explained to me his behavior and concerns and what she had explained to Mr. [redacted]. During this conversation I could hear Mr. [redacted] in the background so I instructed Ms. [redacted] to pass the phone to Mr. [redacted]. At this time I asked Mr. [redacted] to explain to me his concerns so that I could address them with him. He stated that he was told that he could move in by the 16th (mean 6/16/16) and that “she” (Ms. [redacted]) made him give a notice to his current landlord. My response to Mr. [redacted] was that he was not told he could move in by June 16th but we did state we could have him in before the end of the month (June) as he requested, and that Ms. [redacted] did as instructed to do by requiring him to give notice to his current landlord; because had he not given notice it would be a breach of contract and conceived as negative rental history.  Therefore, he was instructed to give proper notice as it is required by his current landlord. I also, reiterated to him that I had given a pre-approval and that we would have to wait for the Housing Authority to conduct their inspection of the unit before we could move him in and that the inspection was scheduled for Wednesday. After providing the explanation, I told Mr. [redacted] that it was his choice and if he did not want the apartment, I needed him to tell me so, and that he would  have to contact the Housing Authority and inform them of this as well. He did not respond. So I stated again that it’s his choice, but I would need to know so that we could start preparing to move to the next applicant on our waiting list for that unit if he did not want it.  Mr. [redacted] stated he would keep that unit; I told him in that case be sure to submit his Security Deposit and reminded him that the Housing Authority would be there Wednesday to conduct the inspection and he could move-in after that. He stated ‘OK’ ended the conversation and passed the phone back to Ms. [redacted]. At no time during our conversations did he state he did not want the unit, nor did he request for return of his application fee. Had he made such a request, I would have reminded him that he signed a Resident Selection Criteria that clearly states that the fee is nonrefundable. Should you have any questions pertaining to this matter, please feel free to contact me at the number listed below. Enclosed: A signed copy of the Resident Selection Criteria for your review. Thank you,  [redacted]