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King Motel Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]

Dear Mrs ***:This letter is in response to complaint #*** which was submitted on 5/4/Although, we realize Revdex.com make no judgment on the validity of the complaint, as you stated there are two sides to every story.The first thing that needs to be explained is that all of the dogs and cats
available for adoption from Petland in The Village of Eastside are rescuesWhat this means is that, we have rescued them from a shelter, typically off of the urgent list (scheduled for euthanasia)We then have them checked by a veterinarian, spayed/neutered, vaccinated, de-wormed, treated for fleas, micro chipped and then put up for adoptionDuring the time they are up for adoptions , they are housed at Petland where all cost of food and caring for the pets'are assumed by Petland.The average cost for the services are as follows:Donation to Shelter: $35-$100Veterinary Certificate of health: $60-$(required for travel to Petland)Microchip: lmplant$Lifetime Registration $Vaccinations $25-$De-worming $Flea Bath & Treatment (Advantix ll) $25-$Boarding (Stay at Petland) $per day Spay or Neuter $200-$400Unfortunately, when adopting a rescue there is always a risk of a potential unknown issue do to the limited history we are given by the shelterThis is not something we try to hideIn fact, we try to make this as clear as possible by the language used in the adoption contract (see attached)The minimal adoption fee that we charge is to help cover our costs for the donation to the shelter, medical expenses, the micro chip and its lifetime registration, as well as lifetime training support from DogstarWe do not make money on pet adoptions and therefore do not offer any warrantee on these petsWe do this as a community serviceOur Animal Shelter Adoption Program has recently gained non-profit status (501c3) and we are currently working to implement this into the adoption process.The dog adopted by *** *** was treated at the shelter for mange prior to her arrival at PetlandWe were told that she had gone through treatment for this and that we were able to rescue her and place her into a homeShe looked great when she arrived at Petland and we had no reason to think otherwiseOf course, we feel terrible that there was a relapse of this condition and a discrepancy in the length of time that the Veterinarians feel it should have been treated forUnfortunately, as a rescue, in order to continue saving lives we are unable to refund and or reimburse customers for problems occurring and even reoccurring after the pet has gone homeThe concept of rescue does not work if Rescue Organizations are to be held responsible in the same manor a for profit kennel offering a health warrantee would be held responsible.Sincerely,Eric C***

This letter is in regard to complaint #[redacted] submitted by [redacted] against Petland Village of Eastside. Mr. [redacted] was in the store approximately one year ago and wanted to return several items he had purchased. In fact he wanted to return every item that he purchased. He had also opened...

up and used every item that he purchased. He explained to me what he had told the sales associate and said that he was given horrible recommendations and because of this we should take everything back and give him a full refund. Personally I was quite impressed with the recommendations made by the associate and thought he did an excellent job. He recommended really good and popular products.I explained to Mr. [redacted] that everything had been opened up and used and could not be returned after being used when there wasn't anything wrong with them. The items included everything from a 99 cent cat toy to a $16 calming collar. He continued to argue that because we recommended the products we should take them back. I am usually pretty liberal with returning items to keep a customer happy but he didn't have an issue with 1 or 2 of the items, he claimed nothing was any good and he wasn't interested in finding anything that would solve his problem he only wanted a refund. He then proceeded to rattle off a long list of stores that take back all of his returns and give him a full refund for everything. As he rambled on, it became apparent to me that he makes a regular habit of purchasing products using them and then taking them back for a refund.I realized that a customer like Mr. [redacted] isn't really a customer at all but someone who takes " advantage of liberal return policies offered by Big Box and National retailers. As a small independent business I can not afford to be used and cheated by such a con artist. If Mr. [redacted] had a legitimate problem I would have been happy to solve it, even if it were at my expense. In this case I am confident in my decision that his intention was only to take advantage of me.Thank you, EricC[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

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Address: 1255 Highway 7 W, Hutchinson, Minnesota, United States, 55350

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