Hi [redacted] , First, we would like to thank you for your business as we value all of our customersI understand your concern and I apologize for the inconvenienceWe use to report credit for all of our customers to two of the three major credit bureaus however, we stopped reporting as of January We are not required to report credit by law and we have the right to stop (or start) reporting at anytimeAs of right now, no accounts are being reported and all the previous data has been purgedWe would have loved to have left all of our data that we had already reported to continue to show on the credit bureaus but unfortunately once you stop reporting, they require that all the past data for every account be purgedWe would be more than happy to provide you with a payoff letter on our letterhead that will explain all the details of your paid off account so that you can present that to any company that wants proof of a paid auto loanIf interested, please call the General Manager, Domenica [redacted] directly at 713-472-extI hope you understand our position and accept our apologiesHope to hear from you soon
This customer had their vehicle repossessed on 07/01/for non-payment and no insuranceThe law requires the lienholder to hold the customers personal belongings for days from the date of repossessionThis customers vehicle sat in our storage lot for days with no one stopping by to claim
their personal belongings. On the 31st day the vehicle was sent to bodyshop for repairIt was only after the vehicle was sent to the body shop that the customer contacted us about their personal belongings left behindWe explained to the customer the law as well as our policies and procedures and advised them that as soon as the vehicle returned from the bodyshop they were welcome to come gather their belongings. We also let them know that if one of our employees would go to the bodyshop before it returned to our lot, we would ask them to please gather the customers belongings Currently, the vehicle is still at the body shopIf the customer would like to personally pick up their belongings at the bodyshop they should contact us immediately to set up a time and day at their earliest convenience or else they will have to continue to wait until the vehicle arrives back at our dealershipLuckily for this customer, we did not dispose of their belongings prior to sending the vehicle to the body shop so there's a good chance everything should still be in there however we cannot make any guarantees to lost or stolen items since multiple people have had contact with the vehicle after their day time limit was upWe apologize for the inconvenience this may have caused the customer however, we have strict policies and procedures that must be followedAs mentioned above, we are willing to assist the customer to gather their belongings as soon as their vehicle arrives back to our dealership or if they need their belongings sooner, we can give them the address to the body shop where their vehicle is currently located
Hi ***,I wanted to personally apologize for the inconvenience related to your refundTo my knowledge, we did process the full refund the very next day after the day of your transaction so we assumed you would have received the funds in 2-daysI am now finding out that that was not the case
so our General Manager, Domenica, called the credit card company first thing this morning and they stated all the notes were in their system to have the refund processed but for whatever reason it never got processedWe told the credit card company that it was very important that it gets processed immediately as it should have already been processed days agoWe even demanded they give us proof which I have attached to this emailYou should be receiving your refund this week but if for any reason you don't, please call Domenica directly and we will give them another call immediatelyOur intent was never to hold your money hostage as we don't operate that way and pride on keeping a good standing with our customers and the Revdex.comI know we couldn't make a deal happen at our dealership, and if you haven't purchased elsewhere, I am willing to re-visit the application if you are still interested to see what we can do to get you in a vehicle with your $down and not have to pay anything additionalIf you have already purchased elsewhere, congratulations on your purchase and I would like to give you your next oil change free of chargeSimply bring the vehicle to our location at Spencer Hwy and ask for Domenica and she will process the free oil changeAgain, I apologize for the inconvenience and hope to get this matter resolved as soon as possible
The vehicle which we repossessed from ** *** is back to our lot from the bodyshop If he is still interested in picking up his belongings he can contact our office to do so at ***
Hi [redacted], First, we would like to thank you for your business as we value all of our customers. I understand your concern and I apologize for the inconvenience. We use to report credit for all of our customers to two of the three major credit bureaus however, we stopped reporting as of...
January 2016. We are not required to report credit by law and we have the right to stop (or start) reporting at anytime. As of right now, no accounts are being reported and all the previous data has been purged. We would have loved to have left all of our data that we had already reported to continue to show on the credit bureaus but unfortunately once you stop reporting, they require that all the past data for every account be purged. We would be more than happy to provide you with a payoff letter on our letterhead that will explain all the details of your paid off account so that you can present that to any company that wants proof of a paid auto loan. If interested, please call the General Manager, Domenica [redacted] directly at 713-472-5464 ext. 817. I hope you understand our position and accept our apologies. Hope to hear from you soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Hi [redacted] , First, we would like to thank you for your business as we value all of our customersI understand your concern and I apologize for the inconvenienceWe use to report credit for all of our customers to two of the three major credit bureaus however, we stopped reporting as of January We are not required to report credit by law and we have the right to stop (or start) reporting at anytimeAs of right now, no accounts are being reported and all the previous data has been purgedWe would have loved to have left all of our data that we had already reported to continue to show on the credit bureaus but unfortunately once you stop reporting, they require that all the past data for every account be purgedWe would be more than happy to provide you with a payoff letter on our letterhead that will explain all the details of your paid off account so that you can present that to any company that wants proof of a paid auto loanIf interested, please call the General Manager, Domenica [redacted] directly at 713-472-extI hope you understand our position and accept our apologiesHope to hear from you soon
We apologize for the inconvenience
This customer had their vehicle repossessed on 07/01/for non-payment and no insuranceThe law requires the lienholder to hold the customers personal belongings for days from the date of repossessionThis customers vehicle sat in our storage lot for days with no one stopping by to claim
their personal belongings. On the 31st day the vehicle was sent to bodyshop for repairIt was only after the vehicle was sent to the body shop that the customer contacted us about their personal belongings left behindWe explained to the customer the law as well as our policies and procedures and advised them that as soon as the vehicle returned from the bodyshop they were welcome to come gather their belongings. We also let them know that if one of our employees would go to the bodyshop before it returned to our lot, we would ask them to please gather the customers belongings Currently, the vehicle is still at the body shopIf the customer would like to personally pick up their belongings at the bodyshop they should contact us immediately to set up a time and day at their earliest convenience or else they will have to continue to wait until the vehicle arrives back at our dealershipLuckily for this customer, we did not dispose of their belongings prior to sending the vehicle to the body shop so there's a good chance everything should still be in there however we cannot make any guarantees to lost or stolen items since multiple people have had contact with the vehicle after their day time limit was upWe apologize for the inconvenience this may have caused the customer however, we have strict policies and procedures that must be followedAs mentioned above, we are willing to assist the customer to gather their belongings as soon as their vehicle arrives back to our dealership or if they need their belongings sooner, we can give them the address to the body shop where their vehicle is currently located
Hi ***,I wanted to personally apologize for the inconvenience related to your refundTo my knowledge, we did process the full refund the very next day after the day of your transaction so we assumed you would have received the funds in 2-daysI am now finding out that that was not the case
so our General Manager, Domenica, called the credit card company first thing this morning and they stated all the notes were in their system to have the refund processed but for whatever reason it never got processedWe told the credit card company that it was very important that it gets processed immediately as it should have already been processed days agoWe even demanded they give us proof which I have attached to this emailYou should be receiving your refund this week but if for any reason you don't, please call Domenica directly and we will give them another call immediatelyOur intent was never to hold your money hostage as we don't operate that way and pride on keeping a good standing with our customers and the Revdex.comI know we couldn't make a deal happen at our dealership, and if you haven't purchased elsewhere, I am willing to re-visit the application if you are still interested to see what we can do to get you in a vehicle with your $down and not have to pay anything additionalIf you have already purchased elsewhere, congratulations on your purchase and I would like to give you your next oil change free of chargeSimply bring the vehicle to our location at Spencer Hwy and ask for Domenica and she will process the free oil changeAgain, I apologize for the inconvenience and hope to get this matter resolved as soon as possible
The vehicle which we repossessed from ** *** is back to our lot from the bodyshop If he is still interested in picking up his belongings he can contact our office to do so at ***
Hi [redacted], First, we would like to thank you for your business as we value all of our customers. I understand your concern and I apologize for the inconvenience. We use to report credit for all of our customers to two of the three major credit bureaus however, we stopped reporting as of...
January 2016. We are not required to report credit by law and we have the right to stop (or start) reporting at anytime. As of right now, no accounts are being reported and all the previous data has been purged. We would have loved to have left all of our data that we had already reported to continue to show on the credit bureaus but unfortunately once you stop reporting, they require that all the past data for every account be purged. We would be more than happy to provide you with a payoff letter on our letterhead that will explain all the details of your paid off account so that you can present that to any company that wants proof of a paid auto loan. If interested, please call the General Manager, Domenica [redacted] directly at 713-472-5464 ext. 817. I hope you understand our position and accept our apologies. Hope to hear from you soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,