King Properties

February 25, [redacted] The Revdex.com [redacted] Richmond, VA RE: Case # [redacted] - [redacted] Dear [redacted] ***: King Properties is writing this letter in reference to the above mentioned case The residents signed a twelve-month lease beginning March 30, 2013, and ending March 29, [redacted] initialed Section (h) of their signed Lease Agreement acknowledging their understanding that the agreement would be automatically renewed for six months under the same terms and provisions unless written notice was provided on or before sixty days prior to the stated date of terminationWritten notice would have been accepted no later than January 29, to be considered timely Unfortunately, written notice was not submitted to the rental office until January 31, While we sympathize with the residents' situation, due to Fair Housing laws we must consistently apply the contract terms to every residentThe lease expiration date is September 29, 2014, and [redacted] will be responsible for rent through that date A copy of the Lease Agreement is [redacted] for your convenienceIf you should need any additional information, please contact me at [redacted] Sincerely, [redacted] ***

Dear [redacted] ***:King Properties is writing this letter in referenced to the above mentioned casePlease note the name we have on file is [redacted] ***.It is important to King Properties that all maintenance concerns are addressed in a timely manner[redacted] apartment was inspected prior to her modate to ensure that the unit met our high standards of quality and cleanlinessThe walls and ceilings were clean and freshly painted.On May 20, we received a letter from [redacted] bringing our attention to the condition of her apartment, and alleging the filter at no cost.To help alleviate her concerns regarding the HVAC system, we thoroughly cleaned the air ducts, furnace and replaced the filter at no cost.On May 22, 2015, a restoration company inspected the apartment and the HVAC systemThe significant soot damage to the walls and ceiling suggests fire damage and heavy candle useThe damage is significant and not considered wear and tear.When [redacted] moved in, represented that she was obtaining Renter’s InsuranceShe has been advised of the need for her to file a claim with her insurance company.If you should have any additional questions, please contact me at [redacted] ***.Sincerely, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Company did not do any form of verificationI get credit alerts and there was nothing from that time frame and inregards to my applicationThe company just kept the money without verifying anythingThey will need to provide proof of when they requested verification about my information from their vendors that they use Regards, [redacted] ***

Dear [redacted] : King Properties is writing this letter in response to the above referenced case The [redacted] community is undergoing drastic improvements and renovationsMore than sixty units have been completed with over thirty units currently in progress** [redacted] apartment is slated for renovation to being in Spring Per the resident's signed Lease Agreement Section (h), the agreement is automatically renewed unless either party shall have given written notice on or before sixty (60) days prior to the stated date of terminationNotification that it would be necessary for him to vacate was sent to the resident more than sixty days prior to the end of the Lease to allow him ample opportunity to secure alternate housing There is no evidence of an unresolved water leak from the November 2013- January The increase in utilities is attributable to his nature gas usage, which coincides with the increased heating demands throughout the property during this extremely cold winter No issues with the hot water in the bathroom have been reportedSimilarly, the technician's notes on the maintenance request dated February 26th for "no hot water in the kitchen" indicate that at the time the technician responded to the call, there was hot water in the kitchenTherefore, no credit is warranted If you need additional information, please feel free to contact me at [redacted] *** Sincerely, [redacted] Support Manager

I am rejecting this response because: RESPONSE FROM TENANTS: There are three parts to our complaint: 1.that we had money deducted when the work was not necessary In fact, we had cleaned the bathrooms, carefully vacuumed the carpets, cleaned the kitchen appliances and window ledges and cleaned up the yard It was unnecessary to do this work again, yet King Properties insisted on doing so, literally at our expense; and that, even if some of this work had been necessary, the amounts charged for the various tasks were excessive The total bill we were charged came to $ At $an hour, that could have paid for hours of work At $an hour, it would have paid for hours In fact, we calculate that the work done could not possibly have taken longer than or hours, so we paid for this work at a rate of around $an hour This is clearly outrageous, and made us wonder if King Properties was getting some kind of kickback from the amount they – on paper – paid to the companies in question We very much doubt that they actually paid these amounts to the companies without getting something backthat King Properties claims that it was the new owners, not they, who decided how much of our deposit should be retained This is clearly false Our contract was with King Properties, not with the eventual owners of the property We paid our deposit to King Properties and we expected our money to be returned by King Properties To suggest that the owners were in any way involved in that decision is deceptive and dishonestWe find these business practices to be unethical, and we are filing this complaint in the hope that it will prevent King Properties and others from treating other decent tenants in this despicable way and from damaging the good name of Davis

Dear Ms [redacted] : King Properties, Incis writing this letter in reference to the above mentioned caseWe apologize for the delay, as we did not receive the original correspondenceFor the purpose of this dispute, we will only reference Mr [redacted] although please note there is now another resident on the Lease AgreementAs per the Lease Clarification Mr [redacted] initialed and signed at the time he moved in, no person who is not named in the lease or in the rental application shall occupy the apartmentAfter an incident occurred in the above referenced apartment it was brought to management's attention that there was an unauthorized occupant in the unitWe have no record of any documents being submitted to the leasing office requesting to add another leaseholderTherefore a lease breach notification was sentMr [redacted] stated that he clearly understands the company policy and has paid the appropriate feesThe proper paperwork for the additional leaseholder has been completed, and she has been added to the leaseIf you should need any additional information, please contact me at [redacted] Sincerely, ~ [redacted] Account Manager

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I AM NOT SATISFIED WITH THIS RESPONSE I WAS TOLD THEY COULD NOT VERIFY MY EMPLOYMENT THAT IS BOGUS I STILL HOLD THE CURRENT POSITION I HAVE BEEN THERE FOR 11YRS AND MONTHSWHAT THEY FAIL TO SAY IS THAT THEY COULD NOT VERIFY MY EMPLOYMENT WITH IN MILESAPPARENTLY THEY HAVE A POLICY THAT THE COMMUTE MUST BE MILES OR LESSTHIS RULE WAS NOT ON ANY APPLICATION NOR ON ANY INFORMATION I WAS GIVENI HAD A CONVERSATION WITH THE PERSON THAT HELPED ME AND TOLD HER I WOULD BE COMMUTING SHE DID NOT AT THAT TIME TELL ME ABOUT ANY COMMUTE POLICY IF I HAD KNOWN I WOULD NOT HAVE APPLIED AND WASTED **$THESE PRACTICES OF NOT DISCLOSING RULES TO PROSPECTED TENANTS IS UNETHICAL SHE EVEN LAUGHED AND TOLD ME SHE WOULDN'T COMMUTE I EVEN HAVE A WITNESS TO THIS CONVERSATIONI SHOULD NOT BE HELD LIABLE FOR A RULE THAT I WAS NOT TOLD ABOUT IT ONLY MAKES ME WONDER WHO ELSE THESE PEOPLE HAVE RIPPED OFFI KNOW I CAN'T BE THE ONLY PERSON THIS HAS HAPPENED TOTHEY NEED TO DISCLOSE ALL RULES ON OR DURING THE APPLICATION PROCESSI DON'T APPRECIATE BEING RIPPED OFF THIS IS DISGRACEFUL AND IMMORAL AND UNETHICAL PRACTICES I DESERVE MY MONEY BACK ALL OF IT!!!! Regards, [redacted]

Dear Ms [redacted] : King Properties, Incis writing this letter in reference to the above mentioned caseWe apologize for the delay, as we did not receive the original correspondenceIt is important to King Properties that all resident concerns are addressed in a timely mannerAccording to our records all forms of correspondence to date have been responded to in a timely manner during office hoursWe were notified that the noise issue was in the early hours of the morning, breaking the [redacted] [redacted] Noise OrdinanceWe advised the resident that if any future noise issues occur after office hours to call the non-emergency policeOnly [redacted] have the authority to quickly respond to violations of the County's ordinancesWe have posted noise violation letters on the neighbor's door, the most recent being March 27, As of today, we have not received any other complaints from either residentIf you should need any additional information, please contact me at [redacted] ~Jessica P [redacted] Account Manager