King Quality Construction, Inc.

Hello [redacted],I spoke with our representative Joe and as far as the torn window screen, broken window and birdbath we were never told but will gladly take care of these issues once [redacted] responds to our calls.  Joe did try contacting [redacted] yesterday Tuesday...

July [redacted] several times and left several messages to no avail.  We the office are now making calls to the homeowner as well trying to get a response so we can correct any and all of these issues.  As far as the bad wood is concerned we will be replacing it as soon as we find a matching piece.  It's not just an ordinary piece of wood it's more of a crown molding which we did express to the homeowner that we would be replacing it.  As far as the back gutter is concerned that was not part of the contract and [redacted] did ask Joe for a price on that section when we were working at his home.  Joe did give a price but [redacted] said he will let him know if he wanted to go ahead with it, he never responded.  As far as the attic is concerned [redacted] did express he was unhappy with some debris in there and our crew foreman tried sending someone up there and [redacted] said no need it's ok then when Joe showed up he expressed he was unhappy to him with the attic debris so Joe said he would go up and clean it and [redacted] refused again but Joe insisted not wanting to leave with his customer unhappy so he went ahead and cleaned any debris left behind.  We work as a team here and try to make our customers happy anyway possible.  As far as his paint concern we are trying to get back there to inspect the home.  What we do think and was explained to the homeowner prior to the work starting was there was 3 layers of roofing on his house and once we removed all 3 layers that there maybe a gap from where the shingles and the house meet.   Not saying that is definitely the issue until we get to meet with him.  Any other issues or if you have any questions please feel free to contact me. Best Regards, Michele Z[redacted]Executive Manager

Dear [redacted], I just wanted to contact you on the progress of this complaint.  Mary from our service department  contacted [redacted] on Tuesday February [redacted] and set up an appointment for that same night  to evaluate the issues.  Although the window was a manufacturing...

issue we did agree to fix the area under the window with new insulation, sheetrock, tape, spackle.  We also came to an agreement to paint the wall which the window is located on.  When we went back originally to change the frame of the window we also installed a new sill which had no water damage but to make our customer happy we did.  Also my installer installed another new sill free of charge which was not part of our original contract in their bathroom.  He also resealed all the windows with caulking that we installed.  It has now been set up for all the work to ve done this Saturday February [redacted], 2017.  Needless to say we are taking care of all issues.  Any questions please feel free to contact me at ###-###-####. Thank you for your time, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted], On 7/**/16 [redacted] called KQ stating there were birds getting into his house and explained the area which was not touched by KQ.  Our company only did the roof at the home and from what [redacted] explained sounded like they were getting through the soffit.  We...

called back on 7/**/16 no answer left a message.  8/**/16 [redacted] called us back we sent our service department on 8/** customer wanted to be there but works nights and needed a call.  We called and no answer also went to the home no answer.  Kq didn't here back from customer until 9/**/16 we sent our service department again on 9/**/16 again no answer.  We then relayed the info to our mechanic Tony whom did the roof job to his home.  they then played phone tag until they spoke on 10/*/16 Tony wanted to go ton Sunday the [redacted] but the homeowner stated he goes to Riverhead fair every year and insisted he would be going again so that we were not to come.  We then set it for the following Sunday the [redacted] and finally we were able to meet up with [redacted] and fixed the problem with no charge to the customer which was not part of our contract.  Tony secured his soffit with a piece of metal where the birds were getting in.  Since we received this complaint Mary in our service department has called [redacted] and spoke to him and he stated he would be calling in to the Revdex.com and marking this complaint as satisfied and he was mad because it took so long for them to finally meet. Although it was not our work issue.   Any other questions please feel free to contact me at ###-###-####.  Thank you for your time.

Hello [redacted], I just looked into [redacted] complaint and this is what I came up with.  We initially went out there and replaced her windows as a courtesy since the Manufacture of her windows went out of business several years ago.  Then the 2nd time we went back and...

basically extended the same courtesy and replaced her windows for just a service fee of $50.00 each window but expressed we can not keep coming back for no fee.  We have already absorbed the cost for 4 windows totaling $1,000.00. We sent an employee out to the homeowner to explain exactly what we said previously t her and he gave her a price of $750.00 to replace the 2 windows.  At that time she told Fred that she needed to think about it and never gotten back to him or the office.  This is the first we are hearing from her since June **, 2016 internally. We hardly ever dispute a dispute but this was a very open and shut case.  [redacted] just kept referring to our ads that we run now which are not the brand of windows installed at her home. Please let me know your outcome to this claim and as always we would like to stay in good standing with the Revdex.com and appreciate your patience on this matter.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
His answer is not true! I ask King Quality many, many times to stop calling me. I have called their office twice and asked them to stop calling, and they still keep calling.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Ref previous claim [redacted]. I did not close this claim. King quality advertised at the time my defective windows were installed that there was a lifetime warranty which they are not honoring. Four. We're replaced. For about $100 but they will not replace the last two. After 3-4 weeks of calling this year the manager called me back was extremely rude and hung up on me. No one ever came to the hose as claimedWindow replacement
 
 
 
Sincerely,
[redacted]

Revdex.com:  Thank you to King Quality for coming through with everything discussed and promised as per contract and discussion with Joe and George and subcontractor Tony. Thanks to Mary's efforts as well. We are very satisfied
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This company was a nightmare. They showed up at my home drunk, drooling and could not speak clearly. After I left for work they tried to use inferior material on my roof and had to remove it why I came back and questioned them about it. When the work was completed and they left all the screens on our windows were ripped. We had to return to fix them. There were tons of nails left on our property, in the lawn even in our pool. They had to be called back to remove them. They had to do some painting inside the rooms and primed it and left saying that it had to dry first. They did not return to paint but left us with paint drippings on the walls and on the furniture. Our roof still leaks. Whenever they say that they will return they never show up. When someone comes to the house, they are RUDE or act like they are doing you a favor. They went on our roof and instead of fixing the leak they just dumped a load of silicone on it. We have called them several times and just get the blow off.

Review: The first problems were when the roof was installed on March **, 2014. They left the yard a complete mess. They attempted a poor cleanup breaking my snow shovel and street broom in the process. I contacted them within 10 minutes of their leaving and was promised a cleanup over the weekend. Another phone call went unanswered when they failed to show up. On March [redacted], I was told they would come back to cleanup and reimburse me $50 for the broken shovel and street broom. They picked up most of the garbage, but I have not been reimbursed for my broken tools. I cleaned up nails and roof debris from my kids toys after they cleaned the yard twice. The roof of the sun room we have needed 15 gallons of debris removed as well.

Now they had to measure twice for a window they lost. Installation was scheduled on May **, 2014 with a 10am to 12pm arrival. I got a call they are running late and would arrive between 12 and 1pm. At 2pm I call the company and get no answers. Answering service stated a supervisor would call shortly. Now it is 3pm with no word back.Desired Settlement: I want to be reimbursed for my broken shovel and broom that both [redacted] and [redacted] promised me. Then I want my window installed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been trying for several months to get the locks on four windows repaired. I have even sent photos and requested them sent to me and I would do the repair myself. The wrong item was sent to me twice. I set up a service call once again and they did not show up. When I called I was given attitude and I am so aggravated.Desired Settlement: I just want my windows repaired, they came with a LIFETIME warenty and need to be repaired or replaced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,