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King Sound Technology, Inc.

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King Sound Technology, Inc. Reviews (2)

Our Security team and Housekeeping team confirmed that the guests were smoking in the roomThere are no smoking signs throughout the hotel as well as in the roomsOur policy is to charge guests for smoking in the rooms

Initial Business Response /* (1000, 8, 2017/04/27) */
Contact Name and Title: [redacted], Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
I am sorry that it has came to this when I have offered several times to help the best I could. I was not rude about a thing until...

I started getting talked to rude. We offered several times to reschedule your appointment and did several times before this matter happened but you guys always cancelled or something came up. I informed you guys every time that I cannot push the appointment any longer because there is a time frame that the maintenance has to be done by and you told me you did not care and that to void the warranty. Your wife also was informed of this in a polite matter and she took to Facebook saying that she just did not feel like coming to the appointment and that she is not going to be told what she has to do and when. I can only do so much for her. I cannot push back a warranty past its deadline date so I told her she has to get it done by that date or the warranty would be voided and that is when you told me that you did not care and to void it out because you are no longer coming here. All because your wife did not like being told when she had to get this done by. That is my job is to inform my customers the deadlines of time sensitive services like this that come with a warranty. It is not my issues that your wife does not like being told she has to do something. I never said it in a rude way. I was polite and just let her know she had to do it within the next week or it would be void. Also, when we LET YOU MAKE PAYMENTS to us on your ceramic coating, we were all in agreement that you knew you had to come in every 6 months to get the maintenance done or the warranty would be void. We were also in agreement that we do not issue refunds and you both said there would never be a need for that because you love the product and service and the flexibility that we let you make payments whenever you could. We have helped you out the best we can. When your wife did not have money to get washes done or interior cleaning of lice done, I was there to offer our services for a far cheaper rate than it would have been for any other customer because we were kind of friends and have mutual friends. I have handled this the best of my ability and you guys are still more than welcome to come here to get anything you may need done. I can look into opening back up your warranty but I cannot guarantee the manufacturer will let me do such a thing since it is past the deadline. I am willing to still help you but we do not issue refunds and cannot issue refunds. We can service your vehicle if there was a problem with something we did but cannot issue a refund for this service because there is nothing wrong with the service we did for you. You chose to not come to your appointment knowing the warranty would be voided and told us to void the warranty. Hope this helps and gives you some insight. Have a great day and let us know if you need anything. Thank you.

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Address: 63 Melcher St, Boston, Massachusetts, United States, 02210-1528

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