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King Street Auto Sales

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King Street Auto Sales Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not called or harassed this companyI have only spoken on the phone with them one time and communicated via email twice. I am looking for a solution to a problem, caused by faulty information from their websiteI have been accused of ordering the incorrect brand, spoken rudely via emailI have been very appreciative that they have called Fairmont, but the part they are missing from my compliant is I never would have ordered this vanity top from them had their site not recommended it for my Fairmont vanity base. The reason we did not open the vanity immediately is we didn't start the bathroom phase as quickly as we would have liked, do to VA appointments and we wanted to keep the sink top secure until then.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We value all feedback both good and bad as we pride ourselves in customer service.These allegations against our company, however, are completely and made by a disgruntled customer who is upset that they did not get their way.The client purchased a vanity elsewhere whose measurements are
approximately 30”x22”The client then went on to our website and purchased a 30”x18” counter topWe had no contact at all with the client until after the purchase was madeThe return request came in approximately months after the purchaseNo information or recommendation were given at the time of purchaseOur website shows that the sink is 30x18, however since the vanity that the client has is 30xit does not fit. As set forth by our terms and conditions:1) “All return requests must be made within days of receipt of the items”This was purchased and delivered in January and the return claim was made more than months later in July.2) “Please note that vanity tops…cannot be returned or exchanged”We are very transparent with our customers, but must stay firm with our policies in order to continue to offer the services and prices that we doOur terms are roughly based on those of the manufacturers who we representWe do not stock this material and it was brought in special for the clientWe would generally attempt to return the product back to the manufacturer but In this case, Fairmont does not take back vanity topsWe tried calling in a favor, but after a few days they responded that the top still could not be returned. Finally, the client called in many times and was spoken to with respect and courtesyThe client continued to harass us by calling a radio/TV station but with each conversation we always spoke with respect and courtesy. No misinformation was given, this was simply a mistake made by the clientThe client continuously claims that our website says that the item ordered was referenced as the top for his vanity purchased elsewhere but links and images can be provided to show that this is simply not trueThe client is being dishonest and is continuing to harass us to get their way

As we have responded in the past, our site does not offer any recommendations or contain faulty informationThe model number of what was ordered was? *** which can be found on our website here:***There is full information on the sink top available, including clearly? marked? dimensions, but it does not say anywhere on the page or the site that this top goes with the vanity that the client purchased elsewhere.We have received numerous phone calls from the client one from a? female? relative and then from the client as well as media outlets that he reached out to to contact us on his behalf.? As previously stated, there is nothing we can do at this point as we cannot? facilitate? a return of this item.?

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Address: 1841 S Lakeline Blvd Ste 101-208, New Bedford, Massachusetts, United States, 78613-4600

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www.austin-custom-decks.com

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Shady, yet now dead: once upon a time this website was reported to be associated with King Street Auto Sales, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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