[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:With each repair they assured us "this one" would fix itWe wanted the dash light turned off and each time we were told this or that was definately the problem and we paidThe only reason my credit card company didn't continue with the dispute is because I had a very limited time to get a second opinion and I wasn't able to get off work and go get oneIt wasn't that they "agreed" with the dealership Regards, Rachel Barringer
Melissa Neal,On April 28, the customer came into our service department wanting to get their vehicle diagnosed because their engine repair light was on and they were needing to get their NC State Inspection doneWe checked the vehicle and there were a couple of codes as shown on attached RO
When we went to drop the gas tank to get to the area needing repair there was lots of mud and corrosion on the components of the EVAP SystemThe EVAP Pressure Sensor was brittle and broken and we knew this item needed to be repaired before we went any furtherWe made the repair and cleared the lightThis was $of the repairThe airbag light was on and also needed to be repaired the Spiral Cable in the steering wheel needed to be repaired and this was $and this fixed the airbag light concernWe changed the oil and the vehicle was inspected and given back to the customer for a total of $945.58.The customer stated the light came back on in a few days but it was actually June 1, and 2,miles later as show on RO The engine light was then referencing a different code for the Vent Control Valve we inspected it and it also was in bad condition and we made that repair for $We also made a warranty repair for a seat belt retractor at no charge to the customerThis vehicle has 234,miles on it and could use several repairs but we were only addressing the minimum repairs necessary as requested by the customer.On June 16, and miles later the customer returned and the light was on again this time for a different code the EVAP canister needed to be replaced which wasn't surprising due to the corrosion around the whole EVAP systemWe informed the customer that due to the corrosion that there would be a good chance the EVAP Lines would also need to be replaced due to the fact they were corroded to the EVAP Canister and would probable break when we tried to remove themThe customer refused the repair and we understand that the costs of maintaining this vehicle with 235,on it were starting to escalateBecause of the previous work, we didn't charge a diagnosis fee because the customer authorized the repairs up to this pointThe customer was upset and accused us of charging them for repairs and their light was still coming onWe explained that we performed necessary repairs and the engine light doesn't only come on for one thing it can come on for lots of the components on the vehicle and that each time a code is cleared you might have to drive the vehicle for a while until the system checks in the vehicle will bring up any additional codes. The customer then stopped payment on the first repair by reporting us to their credit card company for performing a faulty repairWe spoke with the credit card company and faxed them all the documentation justifying the repairs and they agreed and made the payment good to usWe didn't perform any unnecessary repairs and were only trying to help the customerWith over 235,miles and condition of this vehicle it'll continue to need repairsWe don't feel we owe the customer any refunds for the needed repairs performedPlease review the attached RO's for details of dates and mileage for each visit. Thank you for your assistance in communicating with our customer.Todd RakesExecutive ManagerBen Mynatt Nissan
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12444171
I am rejecting this response because:With each repair they assured us "this one" would fix it. We wanted the dash light turned off and each time we were told this or that was definately the problem and we paid. The only reason my credit card company didn't continue with the dispute is because I had a very limited time to get a second opinion and I wasn't able to get off work and go get one. It wasn't that they "agreed" with the dealership.
Regards,
Rachel Barringer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because:With each repair they assured us "this one" would fix itWe wanted the dash light turned off and each time we were told this or that was definately the problem and we paidThe only reason my credit card company didn't continue with the dispute is because I had a very limited time to get a second opinion and I wasn't able to get off work and go get oneIt wasn't that they "agreed" with the dealership Regards, Rachel Barringer
Melissa Neal,On April 28, the customer came into our service department wanting to get their vehicle diagnosed because their engine repair light was on and they were needing to get their NC State Inspection doneWe checked the vehicle and there were a couple of codes as shown on attached RO
When we went to drop the gas tank to get to the area needing repair there was lots of mud and corrosion on the components of the EVAP SystemThe EVAP Pressure Sensor was brittle and broken and we knew this item needed to be repaired before we went any furtherWe made the repair and cleared the lightThis was $of the repairThe airbag light was on and also needed to be repaired the Spiral Cable in the steering wheel needed to be repaired and this was $and this fixed the airbag light concernWe changed the oil and the vehicle was inspected and given back to the customer for a total of $945.58.The customer stated the light came back on in a few days but it was actually June 1, and 2,miles later as show on RO The engine light was then referencing a different code for the Vent Control Valve we inspected it and it also was in bad condition and we made that repair for $We also made a warranty repair for a seat belt retractor at no charge to the customerThis vehicle has 234,miles on it and could use several repairs but we were only addressing the minimum repairs necessary as requested by the customer.On June 16, and miles later the customer returned and the light was on again this time for a different code the EVAP canister needed to be replaced which wasn't surprising due to the corrosion around the whole EVAP systemWe informed the customer that due to the corrosion that there would be a good chance the EVAP Lines would also need to be replaced due to the fact they were corroded to the EVAP Canister and would probable break when we tried to remove themThe customer refused the repair and we understand that the costs of maintaining this vehicle with 235,on it were starting to escalateBecause of the previous work, we didn't charge a diagnosis fee because the customer authorized the repairs up to this pointThe customer was upset and accused us of charging them for repairs and their light was still coming onWe explained that we performed necessary repairs and the engine light doesn't only come on for one thing it can come on for lots of the components on the vehicle and that each time a code is cleared you might have to drive the vehicle for a while until the system checks in the vehicle will bring up any additional codes. The customer then stopped payment on the first repair by reporting us to their credit card company for performing a faulty repairWe spoke with the credit card company and faxed them all the documentation justifying the repairs and they agreed and made the payment good to usWe didn't perform any unnecessary repairs and were only trying to help the customerWith over 235,miles and condition of this vehicle it'll continue to need repairsWe don't feel we owe the customer any refunds for the needed repairs performedPlease review the attached RO's for details of dates and mileage for each visit. Thank you for your assistance in communicating with our customer.Todd RakesExecutive ManagerBen Mynatt Nissan
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12444171
I am rejecting this response because:With each repair they assured us "this one" would fix it. We wanted the dash light turned off and each time we were told this or that was definately the problem and we paid. The only reason my credit card company didn't continue with the dispute is because I had a very limited time to get a second opinion and I wasn't able to get off work and go get one. It wasn't that they "agreed" with the dealership.
Regards,
Rachel Barringer