King's-Quality Restoration Services, LLC

I feel badly about doing things this way but, something between Aol and/or the Revdex.com website has erased attempts at a rebuttal to King's reply to the initial complaint filed in JulyHowever, I am not about to let them get away with such shoddy workmanship and ridiculously poor follow up due to the problems of a leaking roof that they installed only years agoSo, what I am doing is addressing each sentence with mine and my wife's version of what has been going on since the roof was installed in March of Sentence # 2, We had damage from a bad leak which formed suddenly thru our old roofWe got King's business info thru our homeowner's inscoKing's repaired interior damages, which was done very nicely, and was contracted to replace the old roof Part of that work was installing gutter guard Sentence # 3, [redacted] Corefused to accept a claim for any of the work performed so all expenses were out of pocket Sentences # 4, and 6, ~ 2-months after the roof was installed we had a severe leak occur inside the house resulting in water damage to part of the ceiling and upper parts of two wallsKing's was notified and their Project Coordinator ( PC ) came out to inspectThe "hole" that the PC mentions apparently has been there since the house was builtNo leaking has ever occurred there until after this new roof was installedThe PC theorized that water backed up over the gutter guard and caused water to enter the "hole"We were never told that problems with water backing up over the gutter guard might occurThe PC did caulk the "hole" and cut an opening in the gutter guard as a means to help prevent water from backing up again In addressing the water damage inside the house, the PC agreed to send over at King's expense the fellow that had originally painted the interior as part of the original repairs and repaint the water damaged areasThe PC stated he would send this guy AFTER the wet areas driedHowever, the painter came over within a few days and painted the areas while they were still wetWithin a few months the pain peeled away revealing bare areas as well as damaged wall boardThese damaged areas are still present Sentence # 7, ~ one week after the roof was installed I called King's to discuss my displeasure at the quality of workmanship and of the 95-exposed nail heads that my dtrhelped countThe PC came over as well as a rep from the cowith the last name of KingThe of us went up on the roof and I pointed out the exposed nail headsI also pointed out areas of bad/ rotten wood and soffit that were still present and now covered over by new shinglesBefore the new roof was installed I specifically discussed with the PC re: repair and replacement of any bad/rotten sectionsHe stated that this would be addressed and taken care of once the old roof was removedWhen the of us were up on the roof I asked him directly why wasn't that done and his reply was "that costs extra." Re: the exposed nail heads, the PC said he would have someone come over and caulk over the exposed nail headsIt was within the next week that someone did come over apparently during the day while my wife and I were at work and did do some caulkingThe person who came over did shoddy work and I personally had to do more caulking myself because of poor work that was performed as well as covering nail heads that this person missed If no mention was made of exposed nail heads then why did the PC send someone over to caulk them? Sentences # 9, and 11, ~ a year later leak # occurred and this time in another area of the roof more on the opposite side of the houseKing's was called and the PC came over and I showed him where water was coming inside the house running down mostly the inside of the wall and where an ~ 3' diameter section of carpet had gotten wetI'm puzzled that the PC stated that this leak was due to a "maintenance" issueWhat maintenanceThere had never been a leak in this area of the roof until AFTER the new roof was installed Apparently, the PC did some caulking in this area and I'm not sure what else, but he said the problem should be taken care ofRe: the wet carpet, the PC told ME I should pull up the wet carpet and remove the wet padding underneathOnce everything was dried then I should replace the paddingwith new dry paddingAnd I was left wondering why King's did not offer to make repairs due to damages caused by their poor quality roof installation Sentence # 12, This is a blatant lie I get so mad when I read this statement My wife was present during each of the visits by the PCShe will gladly confirm that the PC was shown damages by both of these leaksWhy else would he be telling ME how to repair the damaged carpet Why did he send the painter guy out following the 1st leak to due some repainting? During this 2nd visit, I again showed the PC how damages from the 1st leak had gotten worseHe told ME that I should go to Lowe's and get what he called "minute mud." I apparently was to use this "mud" to paste over the damaged areas of the ceiling and walls and once dry sand and repaint Sentence # 13, the business with the nail heads has already been discussed Sentence # 14, another lieLeak # occurred a short time after the 2nd leakLeak # occurred in the same area as the 2nd leakAgain, King's was notified and the PC again came out ( again ) and did some cursory repairs up on the roofI'm not sure what the repairs entailedAgain the PC was shown the wet carpetAgain I was told how to go about doing repairs to the wet carpet I explained to the PC that I was Uncomfortable with pulling up the carpet as I did not know how to go about anchoring it back downI explained to him that what I did was to immediately use my shop vac to suck out as much water as I could and had a fan running over this area for about a weekAt this time I do not know to what extent, if any, there is of any permanent damage to the carpet or to the padding Sentence # 15, Another lieThis matter has already been discussed Sentence # another lie When the of us went up on the roof ~ one week after the initial roof installation and I specifically pointed out the exposed nail heads, that is when the PC used the term "industry standard." Where else would I get a term like thatSo yes, the term "industry standard" was used by the PC less than a week after the roof was installedMy wife will confirm As a side note, I have been to numerous roofing repair web sites and nail heads should never be left exposedOne example I found where if a nail head was to be left exposed such as on flashing, what's called a gasket screw is usedI even went to a site where the reader can send in questions re: roofing repairs and the reply was very explicit, no exposed nail heads Sentence # 17, The 1st roof inspection, that I paid for out of pocket, took place May 30, I still have the paperworkI had a 2nd inspection done which was similar to the 1st so I did not keep the paperworkI have had a 3rd inspection which took place weeks ago Aug3rdI am still waiting for the paperworkEach of these inspections pointed out the shoddy workmanship and where water is most likely entering the house as a result of the workWhy was I not allowed to use the name of the PC? He works for and represents King's and he has been the one coming over to address all of the leaks and concerns Sentence # 18, As already stated, [redacted] 's Insrefused to make any payment towards the claim filed re: the roof and interior damagesEverything was paid out of pocket So no the inscowas not notified Sentence # 19, King's was made aware of the issues by the home owner and the PC chose not to do anything re" the interior damages caused by the leaks following installation of the new roof Sentence # 20, I don't care if it has been years or yearsleaks should not have occurred in years and months time By the way, did I mention the other leaks? Leak # occurred in the same area as leaks # and Again, the wall and carpet got wetThis time I did not bother to contact King'sI instead filed a complaint with the Revdex.com Then, Monday night, July 4th, of this year, leak # occurredThis time it was in the same area as leak # It was around PM when I noticed water running down the wall and dripping over an opening between the kitchen and the back roomI quickly grabbed a bucket and caught the water before any damage occurred to the floorTo say I was outraged would be an understatementI went online to the King's web site and found several phone numbers listedI chose one at random and called expecting to leave a voice msg Instead, a person answered the phone with the last name of KingI described the situation somewhat demanded that he send someone out the next day and address the problem I got no other response from him and no one came out Sentence # 21, please do tell me where you got your statistics re: hail storm events with hail greater than 1/inch and wind storm events with winds averaging MPH And please be a little more specific re: weather events over Brighton Drive Sentence # 22, what maintenance issues? This is a NEW roofMy house should be secure from any leaksHail is going to damage the shingles and the roofs on my neighbors' houses and cars out in the street Sentence # 23, We paid a total of $and some change for the interior work and a new roofMy wife and I cannot find the original paperworkThere was a yellow copy and a white copyWe are still looking for verification of the costsRe: of the total, the problem with the roof and the interior damages caused as a result of the leaky roof FOLLOWING installation by King's remains Sentence # 25, what maintenance issues? I specifically discussed with the PC re: any problems found after the old roof was removed would/could they be fixed and/or repairedHe assured me that they wouldAs stated earlier, after the new roof was installed, to cover up the mistake that the roofing crew made in not making these repairs, the PC countered that "that costs extra." So, I didn't choose to not have the issues corrected, the crew that King's sent out were apparently not made aware by the PC to correct issues that have been mentioned Sentence # 25, I welcome King's to send out a reputable roofer and I will have someone here as wellWe also need to discuss how is King's going to repair the interior damages caused as a result of the,up to now, leaks What bothers my wife and I as much as anything is when we first made contact with King's and first started meeting with the PC we felt very confident in his skills and abilitiesWe were obviously very concerned re: the big leak which occurred upstairs in our dtrsbedroom and the damages that occurredWe wanted one cothat we could count on to take care of the interior damages as well as installing a new roofWe met with the PC several times and he definitely seemed very knowledgeableThe interior repairs were taken care of very professionallyWhen the roofing crew came to do their thing, the PC was present, but for only a short whileHe told me he would not be around thru out the installation but assured me they would do excellent workMy wife and I both feel very strongly that if the PC had stayed around to oversee the new roof installation we would not be having these issues So, what am /i asking as a resolution? I simply want my roof fixed so it doesn't leak anymore and I want the interior damages caused by the leaks AFTER the new roof installation be repairedYou say you do quality work now stand by your word Let me ask the coowner, what would you do if your new roof leaked times in less than 1/years?

I refuse to argue over who said what to whoand honestly, at this point, it doesn't really matter. The fact of the matter is that you are unhappy. And, as I stated at the end of my last response to you, we would appreciate the opportunity to re-inspect the work done and find a suitable solution for both parties. I don't understand or appreciate the continued accusations and name-calling. I am trying to come to a resolution. I have looked into the matter further and found that your roof was in fact paid out of pocket by you as it was not determined to have the damage required to file an insurance claim... I stand corrected and my apologies for assuming it was paid for by insurance. Some of the interior damage, though, was covered by insurance. I understand that this was a minimal amount and did not cover most of your costs. Whether paid for by insurance or not, we would have written the same estimate and charged the same amount. I don't understand how we or should I say, I can be faulted for poor follow up... Our project coordinator was called two times and responded to issues with leaks in the years... Never once was our office called to speak to a manager or business owner. I don't just own the company, I actually do work thereso I am in my office daily and have not heard one thing about your job until now. Our project coordinator responded to your calls on occasions and found the leaks were NOT roof related. The first of those issues was taken care of and repaired by King's-Quality Restoration, not because we were taking responsibility for the damage that occurred but because we appreciated the business we had received from you and knew you had no paid coverage to help with costs. We were acting in good faith to continue a good customer relationship. I can assure you, had you made a simple phone call to me years ago when this happened, it would have been taken care of at the time. Again, as I stated in the last response, and at the beginning of this response, I propose we set a meeting so that a representative from our company and the roofing company who installed the roof can meet with you and whomever you wish to walk through and see what damage or leaks that may be present and we work something out from there based on the evidence found. We will do our very best to resolve the issue for both parties. Please contact me direct ###-###-#### or call our office ###-###-#### and let us know what time and day works best with your schedule

I feel badly about doing things this way but, something between Aol and/or the Revdex.com website has erased attempts at a rebuttal to King's reply to the initial complaint filed in JulyHowever, I am not about to let them get away with such shoddy workmanship and ridiculously poor follow up due to the problems of a leaking roof that they installed only years agoSo, what I am doing is addressing each sentence with mine and my wife's version of what has been going on since the roof was installed in March of Sentence # 2, We had damage from a bad leak which formed suddenly thru our old roofWe got King's business info thru our homeowner's inscoKing's repaired interior damages, which was done very nicely, and was contracted to replace the old roof Part of that work was installing gutter guard Sentence # 3, *** *** Corefused to accept a claim for any of the work performed so all expenses were out of pocket Sentences # 4, and 6, ~ 2-months after the roof was installed we had a severe leak occur inside the house resulting in water damage to part of the ceiling and upper parts of two wallsKing's was notified and their Project Coordinator ( PC ) came out to inspectThe "hole" that the PC mentions apparently has been there since the house was builtNo leaking has ever occurred there until after this new roof was installedThe PC theorized that water backed up over the gutter guard and caused water to enter the "hole"We were never told that problems with water backing up over the gutter guard might occurThe PC did caulk the "hole" and cut an opening in the gutter guard as a means to help prevent water from backing up again In addressing the water damage inside the house, the PC agreed to send over at King's expense the fellow that had originally painted the interior as part of the original repairs and repaint the water damaged areasThe PC stated he would send this guy AFTER the wet areas driedHowever, the painter came over within a few days and painted the areas while they were still wetWithin a few months the pain peeled away revealing bare areas as well as damaged wall boardThese damaged areas are still present Sentence # 7, ~ one week after the roof was installed I called King's to discuss my displeasure at the quality of workmanship and of the 95-exposed nail heads that my dtrhelped countThe PC came over as well as a rep from the cowith the last name of KingThe of us went up on the roof and I pointed out the exposed nail headsI also pointed out areas of bad/ rotten wood and soffit that were still present and now covered over by new shinglesBefore the new roof was installed I specifically discussed with the PC re: repair and replacement of any bad/rotten sectionsHe stated that this would be addressed and taken care of once the old roof was removedWhen the of us were up on the roof I asked him directly why wasn't that done and his reply was "that costs extra." Re: the exposed nail heads, the PC said he would have someone come over and caulk over the exposed nail headsIt was within the next week that someone did come over apparently during the day while my wife and I were at work and did do some caulkingThe person who came over did shoddy work and I personally had to do more caulking myself because of poor work that was performed as well as covering nail heads that this person missed If no mention was made of exposed nail heads then why did the PC send someone over to caulk them? Sentences # 9, and 11, ~ a year later leak # occurred and this time in another area of the roof more on the opposite side of the houseKing's was called and the PC came over and I showed him where water was coming inside the house running down mostly the inside of the wall and where an ~ 3' diameter section of carpet had gotten wetI'm puzzled that the PC stated that this leak was due to a "maintenance" issueWhat maintenanceThere had never been a leak in this area of the roof until AFTER the new roof was installed Apparently, the PC did some caulking in this area and I'm not sure what else, but he said the problem should be taken care ofRe: the wet carpet, the PC told ME I should pull up the wet carpet and remove the wet padding underneathOnce everything was dried then I should replace the paddingwith new dry paddingAnd I was left wondering why King's did not offer to make repairs due to damages caused by their poor quality roof installation Sentence # 12, This is a blatant lie I get so mad when I read this statement My wife was present during each of the visits by the PCShe will gladly confirm that the PC was shown damages by both of these leaksWhy else would he be telling ME how to repair the damaged carpet Why did he send the painter guy out following the 1st leak to due some repainting? During this 2nd visit, I again showed the PC how damages from the 1st leak had gotten worseHe told ME that I should go to Lowe's and get what he called "minute mud." I apparently was to use this "mud" to paste over the damaged areas of the ceiling and walls and once dry sand and repaint Sentence # 13, the business with the nail heads has already been discussed Sentence # 14, another lieLeak # occurred a short time after the 2nd leakLeak # occurred in the same area as the 2nd leakAgain, King's was notified and the PC again came out ( again ) and did some cursory repairs up on the roofI'm not sure what the repairs entailedAgain the PC was shown the wet carpetAgain I was told how to go about doing repairs to the wet carpet I explained to the PC that I was Uncomfortable with pulling up the carpet as I did not know how to go about anchoring it back downI explained to him that what I did was to immediately use my shop vac to suck out as much water as I could and had a fan running over this area for about a weekAt this time I do not know to what extent, if any, there is of any permanent damage to the carpet or to the padding Sentence # 15, Another lieThis matter has already been discussed Sentence # another lie When the of us went up on the roof ~ one week after the initial roof installation and I specifically pointed out the exposed nail heads, that is when the PC used the term "industry standard." Where else would I get a term like thatSo yes, the term "industry standard" was used by the PC less than a week after the roof was installedMy wife will confirm As a side note, I have been to numerous roofing repair web sites and nail heads should never be left exposedOne example I found where if a nail head was to be left exposed such as on flashing, what's called a gasket screw is usedI even went to a site where the reader can send in questions re: roofing repairs and the reply was very explicit, no exposed nail heads Sentence # 17, The 1st roof inspection, that I paid for out of pocket, took place May 30, I still have the paperworkI had a 2nd inspection done which was similar to the 1st so I did not keep the paperworkI have had a 3rd inspection which took place weeks ago Aug3rdI am still waiting for the paperworkEach of these inspections pointed out the shoddy workmanship and where water is most likely entering the house as a result of the workWhy was I not allowed to use the name of the PC? He works for and represents King's and he has been the one coming over to address all of the leaks and concerns Sentence # 18, As already stated, ***'s Insrefused to make any payment towards the claim filed re: the roof and interior damagesEverything was paid out of pocket So no the inscowas not notified Sentence # 19, King's was made aware of the issues by the home owner and the PC chose not to do anything re" the interior damages caused by the leaks following installation of the new roof Sentence # 20, I don't care if it has been years or yearsleaks should not have occurred in years and months time By the way, did I mention the other leaks? Leak # occurred in the same area as leaks # and Again, the wall and carpet got wetThis time I did not bother to contact King'sI instead filed a complaint with the Revdex.com Then, Monday night, July 4th, of this year, leak # occurredThis time it was in the same area as leak # It was around PM when I noticed water running down the wall and dripping over an opening between the kitchen and the back roomI quickly grabbed a bucket and caught the water before any damage occurred to the floorTo say I was outraged would be an understatementI went online to the King's web site and found several phone numbers listedI chose one at random and called expecting to leave a voice msg Instead, a person answered the phone with the last name of KingI described the situation somewhat demanded that he send someone out the next day and address the problem I got no other response from him and no one came out Sentence # 21, please do tell me where you got your statistics re: hail storm events with hail greater than 1/inch and wind storm events with winds averaging MPH And please be a little more specific re: weather events over Brighton Drive Sentence # 22, what maintenance issues? This is a NEW roofMy house should be secure from any leaksHail is going to damage the shingles and the roofs on my neighbors' houses and cars out in the street Sentence # 23, We paid a total of $and some change for the interior work and a new roofMy wife and I cannot find the original paperworkThere was a yellow copy and a white copyWe are still looking for verification of the costsRe: of the total, the problem with the roof and the interior damages caused as a result of the leaky roof FOLLOWING installation by King's remains Sentence # 25, what maintenance issues? I specifically discussed with the PC re: any problems found after the old roof was removed would/could they be fixed and/or repairedHe assured me that they wouldAs stated earlier, after the new roof was installed, to cover up the mistake that the roofing crew made in not making these repairs, the PC countered that "that costs extra." So, I didn't choose to not have the issues corrected, the crew that King's sent out were apparently not made aware by the PC to correct issues that have been mentioned Sentence # 25, I welcome King's to send out a reputable roofer and I will have someone here as wellWe also need to discuss how is King's going to repair the interior damages caused as a result of the,up to now, leaks What bothers my wife and I as much as anything is when we first made contact with King's and first started meeting with the PC we felt very confident in his skills and abilitiesWe were obviously very concerned re: the big leak which occurred upstairs in our dtrsbedroom and the damages that occurredWe wanted one cothat we could count on to take care of the interior damages as well as installing a new roofWe met with the PC several times and he definitely seemed very knowledgeableThe interior repairs were taken care of very professionallyWhen the roofing crew came to do their thing, the PC was present, but for only a short whileHe told me he would not be around thru out the installation but assured me they would do excellent workMy wife and I both feel very strongly that if the PC had stayed around to oversee the new roof installation we would not be having these issues So, what am /i asking as a resolution? I simply want my roof fixed so it doesn't leak anymore and I want the interior damages caused by the leaks AFTER the new roof installation be repairedYou say you do quality work now stand by your word Let me ask the coowner, what would you do if your new roof leaked times in less than 1/years?

King's-Quality Restoration Services was contracted March 4, to replace the roof. We were also hired to install gutter guard and repair a ceiling inside the home. This damage was determined to be caused by hail/wind and was covered under an insurance claim. In June of that same
year, our project coordinator was contacted directly by the homeowner to inspect some sort of leaking. Upon inspection, no leak was found from the roof area but from a hole found behind the gutter on the rear of the home. The hole was sealed with a silicone caulk. At no time did the homeowner mention any nail heads visible on the roof. Some time later (not certain of the date) the homeowner again contacted the coordinator about another leak he had found in a different area of the home. Upon inspection this time, it was found to be a problem with the siding and fascia metal on the upper front left of the home where the exterior wall dies into the roofline on the second level. This problem was pointed out to the homeowner and it was explained that this was not due to storm damage or the roof repair, but a maintenance issue. The area was repaired with new metal and the leak area sealed. At the time of this repair, no mention was made of any interior damages done due to either of these leaks and our coordinator was not asked to inspect any wet carpet or ceiling damage. Again, the issue of nail heads being visible was not mentioned at this time or noted by the coordinator. This repair was the last time anyone from King's-Quality Restoration Services was contacted or was at the property. Our coordinator was not told of any such nail heads visible and did not caulk or cover anything on the roof. There was never any conversation about exposed nail heads being "industry standard". I am concerned that the homeowner felt it necessary to personally include the name of the coordinator involved but neglected to include the names of the "respectable roofing companies" he paid to inspect his roofThis was an insurance claim and if there were any problems with the installation, they should have been the first to be called to report it. If our company would have been made aware of any issues regarding the roof or it's installation, we would have taken the appropriate action to correct the issue immediately. It has been years and months since the roof was installed. In that time, the Louisville Metro area has been hit with hail storm events with hail greater than 1/inch and wind storm events with winds averaging mph or greater. The current leak may be new damage to the home or another maintenance issue.The total cost of repairs charged the homeowner was $10,281.84. Not $11,mentioned. The homeowner was made aware of maintenance issues that his home had that would not be covered under insurance that he chose not to correct or repair. Given the year, month time lapse and the weather over that time our area has seen, I feel it is unreasonable to expect King's-Quality Restoration Services to pay for any repairs to this home without knowing if the damage is in fact a maintenance issue or caused by another storm. What I propose is that we send a roofing company we feel is reputable to inspect the roof to verify if the roof was installed properly or if new damage has occurred. The homeowner is welcome to have one of his roofing companies there as well to walk through the inspection and point out what they feel to be unsatisfactory workmanship. King's-Quality Restoration Services is a licensed contractor in the Louisville/Metro area and therefore, any permits and/or inspections would have been addressed any "code" violations if they existed. We would like the opportunity to re-inspect the work done and work together to find a suitable resolution for all parties. Respectfully submitted by *** ** ***, CEO King'-Quality Restoration Services LLC