Kingdom Kia

Complaint: [redacted] I am rejecting this response because:This is a canned response to a real problemI observed the mechanic doing the maintenance and he did not follow protocol for ensuring the torque specification were placed on the bolts using a torque wrench as specified in the KIA warranty steps that [redacted] showed meI asked [redacted] to have the mechanic use a torque wrench and he refusedI asked [redacted] the same and he refusedThey assume that the mechanic knows what he is doing and have a clouded view of what the mechanic should be doing, because it is not their specialtyI request that the KIA dealership actually look into this and have an unbiased mechanic observe operationsI observed the mechanic tighten the bolts with an air tool that does not meet calibration standards put out by KIAI read the instructions with [redacted] and showed him where the mechanic was at faultIf Lawrence West is allowing this to go on in his dealership without believing me, I suppose that there is nothing I can do about thatAt least cover the window so that we can't see it going on Sincerely, [redacted]

We have no further comment regarding the complaint except that the customer is welcome to to visit other Kia dealers that may better suit his needsWe think someone else can better earn his business

I spoke to the business March 17, and they agreed to provide a refund

Please see attachedOriginal to follow via regular mail *** ** ***

The owner of Kingdom Kia offered the customer to return the vehicle within days and had not heard back from her during that timeAfter the day period her trade vehicle went thru our inspection process and in turn was soldThe customer has since informed Kia corporate in a survery that she is
in fact happy with her new Kia

I would like to receive a clear copy of the Warranty/Maintenance Schedule for the truck. The copy I received is illegible. I want to make sure that I follow the schedule of service to maintain the life time Power Train Warranty

Initial Business Response /* (1000, 5, 2015/06/02) */
Contact Name and Title: ** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@kingdomkia.com
The consumer had a great amount of negative equity in her trade in vehicleThe lenders were requiring that the consumer secure a co-signer
for the new vehicle contract because of the amount of the negative equity
The consumer secured a co-signer, and all contracts were signed on 5-30-We lowered the selling price and payments for the co-signer, and the consumer left in her new vehicle

Initial Business Response /* (1000, 10, 2016/02/26) */
Whether to approve customers for loans are decisions that are made by third party lenders that are beyond the dealership's control; those transactions can take 30 minutes to an hour for people with excellent credit scores but for others it...

sometimes can be a lengthy process. Had we have known a customer was due to have a baby the next day, we could have completed the transaction much sooner or after the baby was born.
The dealership encourages customers that after a car is purchased to always make payments on time and to obtain a copy of their credit report and keep a watchful eye on the transactions contained therein.
Sometimes all of our loaner vehicles are already in use by other customers.
We value referral and repeat customers and are glad your son and daughter-in-law chose to purchase at Kingdom Kia.

Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@kingdomkia.com
Customer bought their car on 11/13/2014 at 26558 miles. I reviewed their records from that date forward, there was only one request...

to verify any other concerns not associated with an oil change and that was on 6/8/15 at 46081 miles which was a rattle and nothing could be verified, for which nothing can be fixed if the problem is not present at the time of service under warranty or otherwise. There are no mention of any other complaints or lights on the customer records. The battery was tested on 1/20/15 at 33139 miles and it tested good, we again tested the battery on 4/7/15 at 39719 miles and it tested good again. Recommended replacement or continued monitoring was noted on 5/7 at 42917 miles and again on 6/8 at 46081 miles due to low voltage. Batteries testing with low voltage can be affected by a number of factors such as temperature, drive time before testing, and aftermarket accessories. This was also proven to possibly be the case because the battery has tested good since the initial bad tests.

Complaint: [redacted]
I am rejecting this response because:This is a canned response...

to a real problem. I observed the mechanic doing the maintenance and he did not follow protocol for ensuring the torque specification were placed on the bolts using a torque wrench as specified in the KIA warranty steps that [redacted] showed me. I asked [redacted] to have the mechanic use a torque wrench and he refused. I asked [redacted] the same and he refused. They assume that the mechanic knows what he is doing and have a clouded view of what the mechanic should be doing, because it is not their specialty. I request that the KIA dealership actually look into this and have an unbiased mechanic observe operations. I observed the mechanic tighten the bolts with an air tool that does not meet calibration standards put out by KIA. I read the instructions with [redacted] and showed him where the mechanic was at fault. If Lawrence West is allowing this to go on in his dealership without believing me, I suppose that there is nothing I can do about that. At least cover the window so that we can't see it going on. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@kingdomkia.com
Ms. [redacted] brought the vehicle in with the check engine light on; we followed the diagnostic procedures set forth for the equipment we...

use at Kingdom KIA; we replaced the cam position sensors per the diagnostic tree and returned the vehicle. Customer brought the vehicle back with the same complaint a short time later where we once again followed the diagnostic tree further and repaired some wiring, and replaced the opposite cam sensor once completed we returned the vehicle. Once again the customer brought the vehicle back with the same complaint, it was at this time we further elevated this to our Chrysler store and their diagnostic equipment to achieve a quicker resolution to this problem. [redacted] Chrysler has been in continuous contact with Chrysler Techline and following thier recommendations and advice which has resulted in new cam position sensors, cam phasers, as well as a new camshaft itself.
Ms. [redacted] has been provided a NEW LOANER car at no charge to her while the diagnosis continues at [redacted] Chrysler. The vehicle has only been taken down to [redacted] Chrylser when it was deemed necessary and for concurrent repairs, where upon its return it was cleaned and filled with gas. There isn't a time frame I am able to put on the repair of this issue due to the continued diagnosis and repair that is necessary.

Initial Business Response /* (1000, 5, 2015/07/28) */
Mr and Mrs [redacted],
If you feel you were pressured and are unhappy with your purchase you are welcome to bring the vehicle back at no charge. We have a hassle free return policy.
Many issues regarding loans and credit need to be discussed in...

person or on a secured web address. We value our customers confidential private credit information and protect it as if it was our own.
The terms of your loan are on your paperwork that you signed when you bought the vehicle.
If you need a review of the paperwork you signed, simply stop in and we would be happy to explain it to you at your convenience.

We have no further comment regarding the complaint except that the customer is welcome to to visit other Kia dealers that may better suit his needs. We think someone else can better earn his business.

We do all Kia warranty repairs by Kia specifications by Kia certified mechanics, and if the customer has a question about the process, he can call Kia and ask the warranty specs.*
[redacted]Kingdom Kia

I spoke to the business March 17, 2016 and they agreed to provide a refund.