June 16,2017Response to customer complaint Revdex.comI have read the content of the customers complaint several times and now respond after deliberation with my director and other staff members who had contact with the customer and her children. Im sad to say that the customer is misrepresenting the facts...
on almost all the issues stated.1. Her first complaint is that her children did not make academic advancement during their summer care with us in 2016. As with almost all centers that I know, they do not offer a formal academic curriculum during the summer months, since children are on academic vacation during the summer. This was explained to the customer before she enrolled in 2016 and this was acceptable to her then.2. This summer we once again explained to her that we do not offer a formal summer curriculum. She then again decided to re-enroll her children knowing that.3. She offered and brought a notebook for our staff to use with them during the summer. Our staff agreed and began using this with her children, however she quickly removed them. The notebook was only able to be used about 3 times before she removed the children. Our director also started a reading group for them.4. She claims that our director lied to her multiple times. My director admitted to lying once to her when she called the directors cell phone on a holiday. My director told her she was out of town when she was actually very sick at home. The customer called me the same day and I talked with her, addressing all her issues. My director told me that she apologized for lying when she spoke with the customer face to face. This is the only lie that Im aware of.5 The customer claims that we forced her children to take 1-2 hour naps every day. This is not true. We do have a quiet time for about 2 hours after lunch but all children do not have to sleep, but do have to maintain a quiet time. They are offered books, games, etc. to use if they choose not to sleep. The customers children were always some of the first to fall asleep and the last to wake up.6. The rate increase she was given was because we had to raise our rates for all customers. I explained this to her in the beginning and even sent her a copy of the email I had sent out to all customers.7.The customer has been allowed to pay a daily rate only during the school year when she just needed care for holidays. She paid full time rate for the summer of 2016 (with a discount) and agreed to pay the full time rate this summer. She stated to my director and me that even with the small increase, we were much cheaper than other centers.8. My invoices are entered on the Friday prior to the next week of care. I did email her about a balance due before I knew she was withdrawing the children. When I heard she was unsatisfied and withdrawing the children, I immediately emailed her and told her she owed us nothing. She still claims we didn’t communicate with her,We have maintained all texts and emails sent to her as evidence that all the above is true.Im very sorry that she was displeased with our services. She has moved on with a zero balance at Kingdom Kids. I hope she can find a place where she can be satisfied.Len M[redacted]…owner…Kingdom Kids
June 16,2017Response to customer complaint Revdex.comI have read the content of the customers complaint several times and now respond after deliberation with my director and other staff members who had contact with the customer and her children. Im sad to say that the customer is misrepresenting the facts...
on almost all the issues stated.1. Her first complaint is that her children did not make academic advancement during their summer care with us in 2016. As with almost all centers that I know, they do not offer a formal academic curriculum during the summer months, since children are on academic vacation during the summer. This was explained to the customer before she enrolled in 2016 and this was acceptable to her then.2. This summer we once again explained to her that we do not offer a formal summer curriculum. She then again decided to re-enroll her children knowing that.3. She offered and brought a notebook for our staff to use with them during the summer. Our staff agreed and began using this with her children, however she quickly removed them. The notebook was only able to be used about 3 times before she removed the children. Our director also started a reading group for them.4. She claims that our director lied to her multiple times. My director admitted to lying once to her when she called the directors cell phone on a holiday. My director told her she was out of town when she was actually very sick at home. The customer called me the same day and I talked with her, addressing all her issues. My director told me that she apologized for lying when she spoke with the customer face to face. This is the only lie that Im aware of.5 The customer claims that we forced her children to take 1-2 hour naps every day. This is not true. We do have a quiet time for about 2 hours after lunch but all children do not have to sleep, but do have to maintain a quiet time. They are offered books, games, etc. to use if they choose not to sleep. The customers children were always some of the first to fall asleep and the last to wake up.6. The rate increase she was given was because we had to raise our rates for all customers. I explained this to her in the beginning and even sent her a copy of the email I had sent out to all customers.7.The customer has been allowed to pay a daily rate only during the school year when she just needed care for holidays. She paid full time rate for the summer of 2016 (with a discount) and agreed to pay the full time rate this summer. She stated to my director and me that even with the small increase, we were much cheaper than other centers.8. My invoices are entered on the Friday prior to the next week of care. I did email her about a balance due before I knew she was withdrawing the children. When I heard she was unsatisfied and withdrawing the children, I immediately emailed her and told her she owed us nothing. She still claims we didn’t communicate with her,We have maintained all texts and emails sent to her as evidence that all the above is true.Im very sorry that she was displeased with our services. She has moved on with a zero balance at Kingdom Kids. I hope she can find a place where she can be satisfied.Len M[redacted]…owner…Kingdom Kids