Kingley Institute

Initial Business Response / [redacted] (1000, 12, 2016/06/02) */ Contact Name and Title: Penny W [redacted] Office Manager Contact Phone: [redacted] Contact Email: [redacted] @bobbysfriendlytowing.com Response to Case# [redacted] Ms[redacted] called us for a lockout service around 1:30am on 5-25-She spoke with our third shift dispatcher that night and our dispatcher is the one who called her back to let here know we were on the wayOur driver arrived on the scene, Ms[redacted] and two guys was there with the carThe driver was informed the keys were locked in the trunkHe then put the inflatable airbag in the door jam.(It is used to prevent damages like she is describing)then used the rod to reach down and pull trunk latch and it openedShe then signed our receipt and the driver said he gave her the yellow and thought she put it on the passenger seatShe called the next morning and I answered the phone and she just starting going my car is messed your driver damaged my car never slowing down long enough to really understand what she was talking about so I told her she needed to talk to the manager and I got him on the phoneWhen he got to the phone she started the same thingHe told her he did not know what she was talking about and could not help if she did slow talkingThen it went to well ma'am I cannot say if we are responsible or not if I can not see the vehicleShe then started with I live in Randolph County I can't bring it thereThen he said he needed to see it and the next thing she hung upShe never gave him time to say send me pictures or let me talk with the driver or anything like thatShe never told him who she was her phone number or anythingThe next day when we got the complaint from the Revdex.com we started calling the number on the complaintWe have called her times and got know answer and her voice mail has not been set up yet to leave her a messageIn her complaint she said she did not get a receipt yet she states she sign paperwork around 2:30am.(We have our copy with her signature on it.) Why would we not give her the copy? She also said that she realized it was messed up when she got on the highway in the early morning hours but did not call right then to inform us about the problem? We have brand new lockouts so we can avoid this kind of thingIt also seems like she would still be trying to speak with someone here if the vehicle is damagedIf she will contact us so that we can see what damages she said we did then if it shows that we are responsible then we will do what is right Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all when I called I did state my name and manager had no record of me or my carYes I did find the receipt of the work but you can clearly see your employee damaged my doorIt hasn't been fixed and all the times anyone has called I can't answerI work outdoors in a dairy businessWe are extremely busy and who wants to speak to someone when your business was rudeI work another job at nightI haven't even had time to even think about wanting to speak to someone in fear to just have someone be rude to me againI don't like confrontation period but I'm just really disappointed trying to turn it around like your business did nothing wrong when you didI only have days off a monthLimited free timeAll I want is my door realigned so the rain doesn't come through anymore and it shuts properlyI provided clear evidence in the photos that there is damageI want the Revdex.com to handle this that's why I filed the complaint in the first placeThe door is still messed up but there's not much I can do to get to Greensboro when I work 7am to 3pm then 4pm to 10pm dailyThe only next time I have off will be next weekend from 12pm-6pm June 11thAlso why would someone called after they realize there is an issue when it took your employee over an hour to arrive in the first place? So if the business wants to see it next Saturday afternoon I will make time to come by Final Consumer Response / [redacted] (2000, 16, 2016/06/06) */ From: [redacted] (mailto: [redacted] @gmail.com) Sent: Monday, June 06, 8:AM To: Revdex.com Subject: Re: Revdex.com Complaint Case# [redacted] ( [redacted] ) Just close the complaintHad my door fixed over the weekendWas an easy fix just want to be done with thisDon't feel like talking with the towing company anymoreThanks for all your help

Initial Business Response /* (1000, 6, 2016/11/04) */
On October 19,around am we responded to a Sheriff call for a DWI seizure at ***The person driving Mr***'s car had had a previous DWI so the state of NC seizes the vehicleMr*** called on the 20th and was told
the procedure to get the car backHe was also told that if we do not have the Clerk of Court Release papers in our hand we could not hold the carhe was also told that if he got the papers the tow bill here would be $plus a $admin fee and storage was $per day and changes at midnightOn the 21st *** came around 11am to get the seizuresWe did not have the release papers so the car was took by ***As for what *** charged him that has nothing to do with our companyWe are contracted with the state to pick up and hold the seizures until *** picks them up or the customerThe cars are only required to be held here for hoursThis car was here for and a half daysAs for the price *** pays us that is a contracted priceIf Mr *** thinks we did anything to hinder him from getting the car from us he is wrongWhy would we not want the full tow bill instead of the $from ***
Initial Consumer Rebuttal /* (3000, 8, 2016/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with the person in charge of the state contractThe car must stay in the county it was seized for at least hoursIt does not state when *** must pick it up*** could have waited until Monday with no penalty to Bobby's*** says they called Bobby's that morning and said they were on the way, but Bobby's did not notify meWhy would there be a difference price no matter who picked it upEither it costs that much to tow it, or you are price gouging your customersYou can't have it both ways
It sounds to me like Bobby's and *** are working together to price gouge their customersWhy pay Bobby's $and charge me $505? It cost $to move a car from Greensboro to Charlotte? I feel like Bobby's owes me $

Initial Business Response /* (1000, 6, 2016/10/14) */
On 10/28/we called by the NC Highway Patrol to respond to an accident on Bryan BlvdArriving on the scene the driver got the car hooked up and cleared the highway as we are required to by the NC Highway PatrolThe driver told Ms***
that to take it to her house it would be $or take it to our lot and there would be $per day storage alsoThe driver states that from the beginning that Ms*** was very disruptive and would not cooperate with the Highway Patrol OfficerThe result of her unlady like actions and words she was cited for disorderly conduct and improper equipment (slick tires)On 9/29/Ms*** called the office and was told $for the cost of the tow & storageIt was explain to her the tow bill and that was what it would cost to get her carAt that point she starting swearing and raising her voice on the phone was told again that she had to pay the billLater that day Ms*** and some man came to the office ranting and raving about the driver said this and thatShe was told again that this is what the bill is and if she wanted the car she had to pay the billShe then started something about verbal agreements and that we had to do this because she says she was told that and so onWhen she finally realized that she was going to have to pay the bill she left then came back to pay the billThe whole time while she was paying the bill and getting her car she was cursing and be real ugly and when she was speeding out of our lot the hand gestures startedNo one is going to hear someone out that is being verbally abusive to them and there is no negotiationWe were called out to do our job and I hate that Ms*** does not understand thatAs for finding a cheaper way out that call was for the Highway Patrol to makeThey will not wait on a "cheaper way out" if the accident is causing traffic problems or will endanger the traveling publicI know that if Ms***s attitude had been better I might have tried to help her out some

Initial Business Response /* (1000, 12, 2016/06/02) */
Contact Name and Title: Penny W[redacted] Office Manager
Contact Phone: [redacted]
Contact Email: [redacted]@bobbysfriendlytowing.com
Response to Case# [redacted]
Ms.[redacted] called us for a lockout service around 1:30am on 5-25-2016. She spoke with our...

third shift dispatcher that night and our dispatcher is the one who called her back to let here know we were on the way. Our driver arrived on the scene, Ms.[redacted] and two guys was there with the car. The driver was informed the keys were locked in the trunk. He then put the inflatable airbag in the door jam.(It is used to prevent damages like she is describing)then used the rod to reach down and pull trunk latch and it opened. She then signed our receipt and the driver said he gave her the yellow and thought she put it on the passenger seat. She called the next morning and I answered the phone and she just starting going my car is messed your driver damaged my car never slowing down long enough to really understand what she was talking about so I told her she needed to talk to the manager and I got him on the phone. When he got to the phone she started the same thing. He told her he did not know what she was talking about and could not help if she did slow talking. Then it went to well ma'am I cannot say if we are responsible or not if I can not see the vehicle. She then started with I live in Randolph County I can't bring it there. Then he said he needed to see it and the next thing she hung up. She never gave him time to say send me pictures or let me talk with the driver or anything like that. She never told him who she was her phone number or anything. The next day when we got the complaint from the Revdex.com we started calling the number on the complaint. We have called her 11 times and got know answer and her voice mail has not been set up yet to leave her a message. In her complaint she said she did not get a receipt yet she states she sign paperwork around 2:30am.(We have our copy with her signature on it.) Why would we not give her the copy? She also said that she realized it was messed up when she got on the highway in the early morning hours but did not call right then to inform us about the problem? We have brand new lockouts so we can avoid this kind of thing. It also seems like she would still be trying to speak with someone here if the vehicle is damaged. If she will contact us so that we can see what damages she said we did then if it shows that we are responsible then we will do what is right.
Initial Consumer Rebuttal /* (3000, 14, 2016/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all when I called I did state my name and manager had no record of me or my car. Yes I did find the receipt of the work but you can clearly see your employee damaged my door. It hasn't been fixed and all the times anyone has called I can't answer. I work outdoors in a dairy business. We are extremely busy and who wants to speak to someone when your business was rude.. I work another job at night. I haven't even had time to even think about wanting to speak to someone in fear to just have someone be rude to me again. I don't like confrontation period but I'm just really disappointed trying to turn it around like your business did nothing wrong when you did. I only have 4 days off a month. Limited free time. All I want is my door realigned so the rain doesn't come through anymore and it shuts properly. I provided clear evidence in the photos that there is damage. I want the Revdex.com to handle this that's why I filed the complaint in the first place. The door is still messed up but there's not much I can do to get to Greensboro when I work 7am to 3pm then 4pm to 10pm daily. The only next time I have off will be next weekend from 12pm-6pm June 11th. Also why would someone called after they realize there is an issue when it took your employee over an hour to arrive in the first place? So if the business wants to see it next Saturday afternoon I will make time to come by.
Final Consumer Response /* (2000, 16, 2016/06/06) */
From: [redacted] . (mailto:[redacted]@gmail.com)
Sent: Monday, June 06, 2016 8:26 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted])
Just close the complaint.. Had my door fixed over the weekend.. Was an easy fix just want to be done with this. Don't feel like talking with the towing company anymore. Thanks for all your help.