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Kingman Environmental Group

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Kingman Environmental Group Reviews (6)

In response to the customer’s statement of the problem; I find these accusations offensive, unjustified and unsupportedThey are not based on fact, but only on [redacted] conjectureMy notes on the accusations are as follows: To be factual, the former center manager was Melissa G***, not Sharon H*Sharon H [redacted] was an Executive Assistant1) The charges referenced are clearly stated and explained on each invoiceIn regards to all invoice questions or discrepancies brought to me by [redacted] , I have responded to all and provided explanations for charges, showing validity2) No one from Servcorp has ever instructed building security guards to not allow [redacted] or any of our clients into the building [redacted] is a virtual office member, which means he does not rent an actual office on our floor – and so, the only way virtual office clients are provided access to the building is for us to enter them into the building after they have provided notification to us that they are comingEvery virtual office member will have to show legal photo ID upon lobby check-inThere is nothing unusual about that in a Class A building in New York3) There has been no such instruction to harass any clients or not to provide appropriate and agreed to services to incoming clientsI have asked [redacted] to provide examples of when such proposed incidences occurred and he is unable to4) We are a serviced office provider who benefits from providing excellent service to all of our clients and virtual office membersThere is nothing for Servcorp to gain by doing anything other than this [redacted] claim is unfounded and unsupported5) This accusation is offensive, inappropriate and incorrectI have witnessed [redacted] not only make accusations like these to myself, our [redacted] security guards and verbally proclaim at our reception desk his dislike for [redacted] after I returned from a trip to the [redacted] ***His disrespectful references to our staff’s race and ethnicity is not only irrelevant to the issues at hand, but also completely inappropriate in a professional workplaceWe are a global company who delights in our diversity of culturesIn any one of our locations, Servcorp staff is multi-culturalAgain, unfounded6) This statement is untrue as only a few months into my time as a manager at this location (since mid-January) I offered [redacted] a discounted package in order to become a long term client starting with a month agreement which was signed and agreed to7) I have responded to each request to discuss office space options and have email documentation to support thisAdditionally, when he asked my staff about acquiring office space and was told that he could discuss his options with me as center manager, he asked “ [redacted] ***” and stated that he just wanted one of the reception staff to give him pricing instead of having to speak with me because he didn’t like meI dispute his claim8) As a virtual office member, [redacted] is allowed access during business hours only and therefore does not have a building ID badgeSecurity protocol strictly requires every guest entering the building, regardless of their frequency, to present proper photo identification upon entryGuests are then given a sticker indicating the floor they are visiting for security purposesThis is true for all guests who enter the building and yet [redacted] insists he should not have to go through the same process as everyone else and says that the security staff “humiliate” him by making him check inAs this is a security measure that building management has put in place for obvious security reasons, this is not something that is in my control and as such, his statement has no validity here9) Upon receipt of mail delivery from ***, we then sort, distribute and notify our clients of theirsArrival times change and this is out of our control as we have explained to him10) To the best of my ability, this happened on only a few occasions and we apologized straight away as this was simply due to human errorThis not only happened under my supervision as a manager but the previous manager as wellIn compensation, we offered to hand deliver mail to [redacted] ’s home to which he accepted on one occasionOur team has gone above and beyond to accommodate such inconveniences as we pride ourselves on doing our best to serve our clients and hold ourselves accountable for any errors on our partAs such, we try our best to address issues that hold validity and make every effort to correct them11) Unfortunately I have no idea what this is or could possibly be in regards toBoth myself and my team pride ourselves on being hardworking and communicative with each otherAs such, these claims on [redacted] ’s part appear to be pure speculation and I would be happy to address this with more information should I be given appropriate and valid examples12) I have corresponded with [redacted] back and forth since December *, almost daily via email to address his billing concernsOffered settlement: I have already provided him with a refund in one error found to the value of $41.50, which I have already credited to the accountAs it seems we cannot properly support the business of [redacted] not only under my management but the previous management, Servcorp agrees to free [redacted] of his agreement commitment through 022016, effective immediatelyBest Regards, Brigitte Becquet Center Manager – Sales and Operations

We do not agree with *** ***’s statementIn response to *** ***’s original complaint to the Revdex.com, which encompassed unfounded allegations including racist and discriminating accusations against me, calling me an “*** *** ***,” among others, it was clear that he was not satisfied with our services and we offered to release him of his service agreementInstead, we were served with a Notice of Discontinuing Action to appear in Small Claims Court, then asked if I would be interested in being on The People’s Court TV show to give us both good publicity, which I did not acknowledge, and then pleaded with me to remain a clientAs he and I were trying to determine what, if any, next steps there would be*** *** quickly advised me he would withdraw all complaints and asked again to remain a clientBut then almost instantly, he reverted to sending combative and threatening email messages and threatening to sue us and keep us in court for years if we do not comply with his demands. He then wrote that he believes I am personally a party of a large *** *** *** organization in New York that has targeted him for 10+ yearsNone of this is true, and I have only lived in NY for years*** ***’s accusations and threats took a frightening turn for me, and so, it became clear that his unfounded accusations, threats and racist name-calling would not subside, and that Servcorp does not suit this client’s needsAs per the Terms and Conditions of *** ***’s Virtual Membership, dated 9/**/and signed by him 9/**/2014, Item “Termination” provides that Servcorp reserves the right to terminate this agreement immediately in the event that its team members are being harassed by the Member or persons attempting to contact the MemberShould Servcorp have reason to suspect immoral, unethical, illegal or fraudulent business practice it reserves the right to immediately terminate this agreement and all services bein g provided.” In one of *** ***’s threatening emails, he wrote that he can “*** *** *** *** ***, and so, we rightly provided written notice of terminationIn good faith, for a period of time to allow for his change of address, we also offered to accept his mail and arrange for him to pick it upWe completed this once, and he refused to sign for the mail he received from us. We once again deny any wrongdoing and are confident that we have fulfilled our obligations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Brigitte B*** has once again characteristically chosen to sociopathically lie once again, as this seems to her only skill-set and forteTo recap events, as soon as Brigitte B*** took over as Manager of the ServCorp office address this past year, both me and my immigration clients (vast majority racial/religious minorities, as am I) began to be harassed and subject to all sorts of discriminatory treatment from her and one of the doormen at the building who was her friend, who would subject both my clients and me to undue scrutiny and mistreatment, not allowing either myself or my clients to come upstairs to either meet for an appointment, or for me to even get my mailIn fact many of my client appointments were turned away without notifying me.Furthermore, she began to overbill and fraudulently charge me for things on my monthly invoices that were either completely fictitious, or outright fraudulentWhen I brought these issues to her attention, instead of working with me to resolve these matters, she increased the above-mentioned retaliation and made passing racist and discriminatory commentsFinally, when I filed a series of complaints with the NYS Division of Human Rights, Revdex.com, and Small Claims Court, she asked me to withdraw those complaints, as well as admitted her wrongdoing by reducing my invoice, admitting she was wrong in her retaliatory chargesShe further agreed that if I withdrew my complaints, that my service contract would be renewed, and I accepted her settlement offerHowever as soon as all complaints were duly withdrawn, Brigitte B*** sent me a terse, rude email stating that my service agreement would not be renewed, and that I was terminated immediately and effectively, not even having access to my mail or other services, with no grace period or anythingBrigitte B*** is now facing a contempt of court motion in bankruptcy court, having forced me to file there, where she is now facing both civil and criminal sanctions for violations of the automatic stay.The NYS Division of Human Rights has also, on their own, reopened my initial complaint against her sua sponte, and asked me to file another complaint against her for retaliation, another violation of the NYS HUman Rights Law, which I did, and is also currently pending
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
She is clearly retaliating because I brought up billing irregularities which are criminal in naturePlus her clause is totally and defamatoryI invite her to provide proof of those allegationsI also do not consent to leaving the office as a solution in February as I have invested in the address and it will not be convenient for me to do so, just because Brigitte B*** is a fraudulent bullyTherefore I assume we will have to let the courts and the NY Attorney General resolve this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi **,Thank you for reaching out to us. I'm assuming the credits for upgrade you're referring to in your complaint is in reference to our "loyalty program". Please be advised the loyalty program credits per the terms and conditions of the program are only to be applied to putting your account on...

pause or upgrading to a full time serviced office therefore would not qualify for credits to upgrade to a coworking package.Should you need anything further please do not hesitate to contact us.Thank you,Brigitte B[redacted]

In response to the customer’s statement of the problem; I find these accusations offensive, unjustified and unsupported. They are not based on fact, but only on [redacted] conjecture. My notes on the accusations are as follows: To be factual, the former center manager was Melissa G[redacted], not...

Sharon H*. Sharon H* was an Executive Assistant. 1) The charges referenced are clearly stated and explained on each invoice. In regards to all invoice questions or discrepancies brought to me by [redacted], I have responded to all and provided explanations for charges, showing validity. 2) No one from Servcorp has ever instructed building security guards to not allow [redacted] or any of our clients into the building. [redacted] is a virtual office member, which means he does not rent an actual office on our floor – and so, the only way virtual office clients are provided access to the building is for us to enter them into the building after they have provided notification to us that they are coming. Every virtual office member will have to show legal photo ID upon lobby check-in. There is nothing unusual about that in a Class A building in New York. 3) There has been no such instruction to harass any clients or not to provide appropriate and agreed to services to incoming clients. I have asked [redacted] to provide examples of when such proposed incidences occurred and he is unable to. 4) We are a serviced office provider who benefits from providing excellent service to all of our clients and virtual office members. There is nothing for Servcorp to gain by doing anything other than this. [redacted] claim is unfounded and unsupported. 5) This accusation is offensive, inappropriate and incorrect. I have witnessed [redacted] not only make false accusations like these to myself, our [redacted] security guards and verbally proclaim at our reception desk his dislike for [redacted] after I returned from a trip to the [redacted]. His disrespectful references to our staff’s race and ethnicity is not only irrelevant to the issues at hand, but also completely inappropriate in a professional workplace. We are a global company who delights in our diversity of cultures. In any one of our locations, Servcorp staff is multi-cultural. Again, unfounded. 6) This statement is untrue as only a few months into my time as a manager at this location (since mid-January) I offered [redacted] a discounted package in order to become a long term client starting with a 12 month agreement which was signed and agreed to. 7) I have responded to each request to discuss office space options and have email documentation to support this. Additionally, when he asked my staff about acquiring office space and was told that he could discuss his options with me as center manager, he asked “[redacted] [redacted]” and stated that he just wanted one of the reception staff to give him pricing instead of having to speak with me because he didn’t like me. I dispute his claim. 8) As a virtual office member, [redacted] is allowed access during business hours only and therefore does not have a building ID badge. Security protocol strictly requires every guest entering the building, regardless of their frequency, to present proper photo identification upon entry. Guests are then given a sticker indicating the floor they are visiting for security purposes. This is true for all guests who enter the building and yet [redacted] insists he should not have to go through the same process as everyone else and says that the security staff “humiliate” him by making him check in. As this is a security measure that building management has put in place for obvious security reasons, this is not something that is in my control and as such, his statement has no validity here. 9) Upon receipt of mail delivery from [redacted], we then sort, distribute and notify our clients of theirs. Arrival times change and this is out of our control as we have explained to him. 10) To the best of my ability, this happened on only a few occasions and we apologized straight away as this was simply due to human error. This not only happened under my supervision as a manager but the previous manager as well. In compensation, we offered to hand deliver mail to [redacted]’s home to which he accepted on one occasion. Our team has gone above and beyond to accommodate such inconveniences as we pride ourselves on doing our best to serve our clients and hold ourselves accountable for any errors on our part. As such, we try our best to address issues that hold validity and make every effort to correct them. 11) Unfortunately I have no idea what this is or could possibly be in regards to. Both myself and my team pride ourselves on being hardworking and communicative with each other. As such, these claims on [redacted]’s part appear to be pure speculation and I would be happy to address this with more information should I be given appropriate and valid examples. 12) I have corresponded with [redacted] back and forth since December *, 2015 almost daily via email to address his billing concerns. Offered settlement: I have already provided him with a refund in one error found to the value of $41.50, which I have already credited to the account. As it seems we cannot properly support the business of [redacted] not only under my management but the previous management, Servcorp agrees to free [redacted] of his agreement commitment through 02/**/2016, effective immediately. Best Regards, Brigitte Becquet Center Manager – Sales and Operations

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