Kingman Swimming Pool

Initial Business Response / [redacted] (1000, 5, 2016/04/12) */ Customer bought a used motorcycle that my salesman explained to him over the phone , gave us his [redacted] to pay for it , we shipped the bike to him at our cost , he was not satisfied with the bike and asked if he could return it for a refund , we said no problem , he brought the bike back and we refunded the [redacted] while the customer was at our store , Customer left and after checking his [redacted] Statement found that it was not put back on his [redacted] card , called my business and very upset with me , I spent several hours calling and being on hold with [redacted] , come to find out the money came out of my account but didn't go into his because he has a problem with his [redacted] card , no fault of our business and we went over the top to make this customer satisfied , I can't see where the customer has any issues with our company , he should be upset with [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I spent sevaral hundred dollars changing registration , insuring the bike , returning the motorcycle from [redacted] to [redacted] , I'm not safisfied as they told me the bike was in running order And the [redacted] issue is not resolved ,and I'm reading about [redacted] issue on my end for first time ! [redacted] Final Business Response / [redacted] (4000, 9, 2016/04/14) */ Bike has been returned , [redacted] credit has been issued Final Consumer Response / [redacted] (3000, 11, 2016/04/15) */ [redacted]

Initial Business Response /* (1000, 5, 2016/04/12) */
Customer bought a used motorcycle that my salesman explained to him over the phone , gave us his [redacted] to pay for it , we shipped the bike to him at our cost , he was not satisfied with the bike and asked if he could return it for a refund ,...

we said no problem , he brought the bike back and we refunded the [redacted] while the customer was at our store , Customer left and after checking his [redacted] Statement found that it was not put back on his [redacted] card , called my business and very upset with me , I spent several hours calling and being on hold with [redacted] , come to find out the money came out of my account but didn't go into his because he has a problem with his [redacted] card , no fault of our business and we went over the top to make this customer satisfied , I can't see where the customer has any issues with our company , he should be upset with [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] I spent sevaral hundred dollars changing registration , insuring the bike , returning the motorcycle from [redacted] to [redacted] , I'm not safisfied as they told me the bike was in running order And the [redacted] issue is not resolved ,and I'm reading about [redacted] issue on my end for first time ! [redacted]
Final Business Response /* (4000, 9, 2016/04/14) */
Bike has been returned , [redacted] credit has been issued
Final Consumer Response /* (3000, 11, 2016/04/15) */
[redacted]