Sign in

Kings Collision Center Inc.

Sharing is caring! Have something to share about Kings Collision Center Inc.? Use RevDex to write a review
Reviews Kings Collision Center Inc.

Kings Collision Center Inc. Reviews (4)

At this time, I have been contacted directly by Kings Collision Center Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because
/>
The mud flaps were replaced however, they are not original Honda parts. They are imitation and do not resemble the mud flaps that are located around the front passenger wheel area. The material is not the same. The part that the dealership installed is very malleable and does not fit properly. The screws are also not tightly adjusted. The original part does not bend anywhere near as easily as the mud flap installed by the repair shop. I was not contacted by the dealership when the part arrived and my phone calls were not returned. I had to show up to the dealership in person in order to have the mud flap placed and in order to address the other issues.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Kings Collision Center Inc. regarding complaint ID [redacted]. The mud flap installed around the front wheel on the drivers side was not an original Honda part. It does not resemble the part installed on the passenger side of the vehicle and does not fit properly.
Sincerely,
[redacted]

Review: I drove my car to Kings Collision Center on the day of my accident which was 8/**/14. My car was inspected by my insurance's adjuster on 8/**/14. I received the written estimate the next day. I called the shop and spoke to [redacted] who assured me that he had also received the estimate. [redacted] estimated that my car would take 9 days to repair. I was not told that my car was ready to pick up until September [redacted]. I called the repair shop several times in between 8/**/14 and 9/*/14 and was told that they were awaiting various parts. When I pulled up to the repair shop I noticed my car parked along the sidewalk in front. I had a new dent in the back of the car that was not there when I dropped it off. My car had damage to the front bumper. I had to leave the car there even though I had already returned my rental. The car had to be repainted and the dent banged out. The car was not ready until September [redacted] for me to pick up. I noticed that my front mud guard on the driver's side was missing. I was told by [redacted] that it was on back order and should be coming in 2-3 days. I had to point out that it was missing he did not bring it up to me. I could not leave my car as I had no other vehicle so he assured me that he would call as soon as the part arrived. Since that date the car has had various problems. I returned to the shop the same day because my radio/GPS/back up camera were not working. I returned again the next day because a part on the front of the car near the windshield kept coming loose. I returned again the day after because windshield wiper fluid leaked when I tried to add some in. This container was damaged in the accident and was leaking fluid when I brought it in. The hose was found to be torn. No one tested to be sure it was working. I returned again the next day because I discovered the AC did not work. I am filing a complaint because the mud flap has not been put on my car. The molding around the front wheel is loose. I call the shop everyday and leave a message. No one returns my calls.Desired Settlement: I would like for my car to be repaired properly. I am seeking the cost of repairs for the above mentioned items at a [redacted] repair shop.I have given this shop ample time to fix my car properly and have tried to be patient. I don't trust their work ethics and would like to bring to another repair shop. I will have to leave the vehicle for repairs and Kings Collision should also reimburse me the cost of a rental vehicle for a reasonable repair time.

Consumer

Response:

At this time, I have been contacted directly by Kings Collision Center Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because

The mud flaps were replaced however, they are not original Honda parts. They are imitation and do not resemble the mud flaps that are located around the front passenger wheel area. The material is not the same. The part that the dealership installed is very malleable and does not fit properly. The screws are also not tightly adjusted. The original part does not bend anywhere near as easily as the mud flap installed by the repair shop. I was not contacted by the dealership when the part arrived and my phone calls were not returned. I had to show up to the dealership in person in order to have the mud flap placed and in order to address the other issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Kings Collision Center Inc. regarding complaint ID [redacted]. The mud flap installed around the front wheel on the drivers side was not an original Honda part. It does not resemble the part installed on the passenger side of the vehicle and does not fit properly.

Sincerely,

Review: On the day of accident which was 10/**/2014. My car was inspected by my insurance's adjuster on 10/**/2014. The shops estimate deemed the vehicle as a total our insurance did not and issued a check to the shop for the repairs and the appraiser instructed the shop if they found additional damage to call for supplement. The shop claimed that the motor was cracked but the appraiser stated that it was only the bracket and that could be replaced the check was send by the insurance to the shop 11/**/2014 and was cashed by the shop.

After that we periodically called the repair shop; between the insurance adjuster the appraiser; as well as my employer (which is the [redacted] of the lease). When we called the shop to check on the status they stated they called the appraiser several times and haven’t heard anything which was a lie because they never did call. This is the entry from our adjuster at [redacted] when she talked to the Insurance appraiser:

The assignment was received on 10/**/14 and vehicle was inspected on 10/**/14. File was discussed with [redacted] at shop before faxing copy to him also on 10/**/14. Shop was advised that appraisal differed substantially from shop estimate because they asked to replace the engine when the damaged part was only a bracket that comes as part of the timing chain cover. A tentative a/p was secured at that time and [redacted] was advised to contact us if he found any additional damage.

On 11/**/14 you ([redacted]) called us and said that the shop was complaining that we didn't return their phone calls. WE HAVE NOT RECEIVED ANY PHONE CALLS FROM THE SHOP! We immediately called shop and were advised that [redacted] wasn't there and would call us back-he didn't. We called shop again several times on 11/** and got no answer. On 11/** we reached [redacted] who said he'd have [redacted] call us back. He didn't. 11/** called-[redacted] who said he never saw [redacted] to give him our message and that [redacted] would be out until **/1/14.

You called our office again on **/*/14 after hours, reached my partner [redacted] who has not been involved with this claim so he didn't realize that we had been trying to reach the shop for all these days, and that the shop still had not called us, only [redacted]! On **/*, as a courtesy we went back to the shop to see if we could resolve the issue. At that time [redacted] was again not at the shop and the vehicle was in the exact same condition, sitting in the storage yard, as it had been at time of first inspection six weeks earlier. We called again **/*/14 afternoon and today (**/*/14) on [redacted]s cell phone ###-###-####. The phone rings and advises that the subscriber cannot answer the phone (or receives a message so 'please call back later').

Statement from the appraiser:

From: User [redacted] [mailto:[redacted]]

Sent: Monday, December **, 2014 2:57 PM

To: [redacted]

Subject: Claim #[redacted] Subject: Status continued

[redacted], we will continue trying to reach the shop to see why they haven't started repairs but, as you can see, we have been doing everything possible to resolve this claim.

The shop is not cooperating and trying to give the appearance that we are the reason they haven't fixed this car. We've done everything in a timely manner and have made every effort to reach the shop including an additional visit!

Insurance entry from the adjuster [redacted]:

Sent: Tuesday, December **, 2014 4:16 PM

To: [redacted]

Subject: Claim #[redacted] Subject: STATUS

I was finally able to reach [redacted] at the shop today. He says that the party calling the insurance company is the driver of the vehicle, [redacted] says he is waiting for decent weather so that he can suspend the engine of the vehicle where it stands in his storage yard. At that time he will determine what else the vehicle needs and call us before proceeding. Once we hear from the shop we will return to reevaluate the damages.

Another attempt

Sent: Friday, January **, 2015 6:28 AM

To: [redacted] Outlar

Subject: RE: Claim #[redacted] Subject: Status continued

Hello [redacted],

I attempted to contact the body shop on Wednesday 01/**/15 for status of the repairs and was unable to get through. The phone line would not connect; I am not certain if the body shop is simply having phone p[redacted]lems or if their line has been disconnected.

I contacted the appraiser on the Wednesday 01/**/2015 to see if he had received any further contact from the shop and he advised he had not.

Do you know of someone at a nearby location that can stop in at the shop and check on the status? Would it be possible for [redacted] to stop by? Please let me know.

[redacted] (who is the claims specialist and submits the claims to our insurance) also has called the shop numerous times to find out the status of the repair either no one picked up the VM was full or no one could leave a message.

Insurance entry by [redacted]

Date: 01/**/2015

Description:

RECEIVED E-MAIL FROM IO ASKING IF I HAVE HEARD ANYTHING FURTHER FOR THE REPAIRS TO IV. STATED SHE CALLED THE SHOP FRIDAY AND SPOKE TO [redacted] AND [redacted] STATED THEY ARE WORKING ON THE VEHICLE. RECEIVED SECOND E-MAIL FROM [redacted] ASKING IF I CAN PROVIDE HER WITH A COPY OF THE CHECK. STATED PAUL CALLED TODAY AND THEY SAID THE SAME THING THAT THEY ARE WORKING ON THE VEHICLE. ASKED IF APPRAISER CAN CALL [redacted] AT ###-###-####.

Insurance entry:

Date: 01/**/2015

Description:

RECEIVED VCM FROM [redacted] STATING HE WAS RETURNING MY CALL CALLED [redacted] WITH APPRAISAL SERVICE AT ###-###-####. I ASKED IF HE WOULD CALL THE BODY SHOP AND FIND OUT IF THERE IS GOING TO BE ANY SUPPLEMENTS AS THE SHOP IS STILL SAYING THERE IS SOMETHING WITH THE ENGINE. [redacted] STATED HE WOULD TRY AND FOLLOW-UP WITH ME IN A COUPLE OF DAYS.

Insurance entry:

Date: 02/**/2015

Description:

RECEIVED E-MAIL FROM [redacted] WITH APPRAISAL SERVICE WITH UPDATE. [redacted] EXPLAINED HE SPOKE WITH [redacted] AND [redacted] ADVISED THEY ARE ALMOST COMPLETE WITH REPAIRS. DOES NOT EXPECT SUPPLEMENT. IS WAITING ON PART TO COME IN.

Insurance entry:

Date: 02/**/2015

Description:

CALLED [redacted] AT ###-###-####. UNABLE TO LEAVE A VCM AS VCM IS FULL CALLED [redacted] AT ###-###-####. WAS INFORMED PARTS CAME INTO TODAY. THEY EXPECT THE REPAIRS TO BE COMPLETED BY THE END OF THE WEEK AS LONG AS THERE ISN'T ANY ISSUES.

Insurance entry:

Date: **/**/2015

Description:

CONTINUED: LEFT VCM ASKING FOR STATUS OF REPAIRS.

Insurance entry:

Date: **/**/2015

Description:

CALLED CLIENT CONTACT [redacted] OUTLAR AT ###-###-####. LEFT VCM ASKING IF [redacted] HAS RECEIVED THE VEHICLE FROM THE SHOP.

[redacted] went to shop twice in the month of March and to this day we have received one excuse after the other.

4/**/2015 to this date we have not heard from the shop that the vehicle has been repaired and is ready for pick up. These entries are just a small part of many attempts and calls to contact the shop.

Desired Settlement: Would like for my car to be repaired properly and get the vehicle back. If [redacted] can’t or don’t want to repair the vehicle they should return the insurance money for $10,0**.11. We have given this shop ample time to fix the car properly and have tried to be patient. I don't trust their work ethics and would like to bring it to another repair shop. I will have to leave the vehicle for repairs and [redacted] should also reimburse me the cost of a rental vehicle that had to be used since 10/**/2014.

Check fields!

Write a review of Kings Collision Center Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Kings Collision Center Inc. Rating

Overall satisfaction rating

Description: AUTO REPAIR & SERVICE

Address: 205-02 Jamaica Avenue, Hollis, New York, United States, 11423-3040

Phone:

Show more...

Web:

www.kingscollisioncenter.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Kings Collision Center Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Kings Collision Center Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated