King's Country Shoppes, Inc

To whom it may concern: The customer was contacted by a District Manager via telephone.  The District manager explained that the manager became confused and mistakenly provided the 15% veterans discount instead of understanding she simply wanted the check total applied toward the [redacted]...

[redacted] charity.  The customer has been assured that the appropriate percentage of her check total will be applied to the [redacted] donation. The incident was a simple mistake and was not done with mal intent.  We are pleased that the customer brought this to our attention and that the situation has been resolved. Sincerely, Jim James C[redacted]Vice President - Human Resources [redacted]

Review: [redacted] on [redacted] pgh, sponsored an event where if you ate at kings restaurant on a designated date, the restaurant would donate 15% of your check to this charity. I patronized the restaurant and upon checkout I notified the cashier, who happened to be the manager, that I was there for the animal shelter event. he acknowledged it and proceeded to ring me out with a military discount instead. I alerted him that not only was I not entitled to a military discount, I did not see any note on my receipt that 15% of my check was going to the shelter. he shrugged me off and said not to worry. I feel this reeks of a manager misappropriating funds and with no 'ear marking' of the purchases made by shelter supporters, there is no credibility that this restaurant is following through with their commitment. furthermore, tossing around a discount that is intended for the hard working self-sacrificing military is abominable.Desired Settlement: since there was no log made of shelter-supporter purchases I would like to see an additional donation made to that shelter for the weekend that the event was happening. I can think of no other way that this restaurant can redeem their shoddy, lackadaisical bookkeeping

Business

Response:

To whom it may concern: The customer was contacted by a District Manager via telephone. The District manager explained that the manager became confused and mistakenly provided the 15% veterans discount instead of understanding she simply wanted the check total applied toward the [redacted] charity. The customer has been assured that the appropriate percentage of her check total will be applied to the [redacted] donation. The incident was a simple mistake and was not done with mal intent. We are pleased that the customer brought this to our attention and that the situation has been resolved. Sincerely, Jim James C[redacted]Vice President - Human Resources [redacted]