Curt's Auto Repair Monday, November 16, 2015To whom It may concern,In response to the complaint filed by Mr [redacted] regarding repairs periormed at our shop, there is no intention to refund the $nor to write a letter of apologyThere are multiple misrepresentations in the complaint filed, The first is regarding the oil leaksWhen we performed the oil change in May 2015, he did have to come back because the engine oil pan drain plug was not sealing, The next oil change in August he did not have to, When he returned in October, he wanted us to fix a slight leak at the drain plugIt was not a significant leak, and he was overdue for an oil change, Itold him at that time, when he could afford the oil change, we would replace the drain plug or drain plug gasket at no additional chargeHe could not pay for the brakes that were into metal at that time, We made payment arrangements with him as an endeavour to keep him on the road safely because the [redacted] is his work vehicle that he is always pulling a trailer withSee attached, signed invoice with payment agreement on itWe had worked with Mr [redacted] several times before and had even allowed him to make payment arrangements on one other occasion, Never during any of this was there a hostile conversationThere was never any aggravation about us telling him that he needed to pay for the service that was due to correct the drain plug leak, The second misrepresentation is that we offered no solution on the rubbing noise or the tire leak on his [redacted] Town & Country, Regarding the tire leak, he wanted to take it to a tire shop near his house, I told Mr [redacted] that if they found that the leak was related to poor workmanship on our patch repair, I would take the twenty dollars that he paid for the patch off of what he owed us, still have seen no documentationIf he picked up another nail in the tireI'm not paying for thatIf our patch did not take, will still apply a $credit towards the balance dueRegarding the rubbing noiseI told him that he needed to get the car back to us so that we could correct the concern if it was anything related to the repairs performedHe told me that it was too inconvenientI then let him know that he needed to get it looked at, even if another shop looked at itIf he was to get warranty or wanted any discounted repairs, or felt that we owed him something, he was to bring the car back to usHe made an appointment but later cancelled itHe did not take heed to my recommendation and apparently caused himself some griefThe van was not making a rubbing noise when at our shopIf a caliper bound up, the drive from Phoenix toAnaheim and back is definitely long enough to totally destroy a marginal set of brake pads, Again I still have not seen any documentation that indicates we did anything wrongIf he expects us to trust him after he tries to manipulate us and the situation, he is crazy, He disregarded our advice and put his family in dangerThe dates that Mr [redacted] gave were also falseI was at my Grandmother's funeral & arrived back in town on October 27, and attempted to contact him at that timeThe last time he called here was on October 26thHe did leave a message cancelling the appointment prior to thatWe recorded the message and have a copy of that if anyone wants verificationSince then I have made another attempt to contact himBoth of those times, he did not answer nor did he return my callAlso the third misrepresentation is that any of the things mentioned are even the real falling out between Mr [redacted] and Curt's Auto RepairThis is what happened at the point that our business relationship turned badHe purchased the [redacted] from a customer of oursWe had replaced an ignition lock cylinder for the previous ownerA few months into ownership of the vehicle, he called one afternoon and said that his Ignition was bindingI was going to honour our warranty even though the transaction was not in his nameHe informed me that he couldn't get the car to our shop because of his tight work schedule and that he needed the car for workI then went the extra mile and told him to call a locksmith and have the problem corrected and I would give him shop credit for the cost of the locksmith repairHe did and he received a $credit which he spent in August Fast forward to mid-October (after all of the complaints listed in the letter)Mr [redacted] called us here at Curt's Auto Repair and told me that his ignition was binding up again and he wanted it warrantiedI let him know that he would need to call the locksmith that repaired the ignitionHe did not think that we were reasonable at that point to ask that the last guy that repaired the ignition to be the one to warranty itAt this point Mr [redacted] became unreasonable and obstinateThe bottom line is that we have gone the extra mile to servica Mr [redacted] We spent more money to send a locksmith out to repair the lock cylinder than we made on the repairWe have extended credit to him on two different occasionsAlso, we have performed repairs at discounted prices to try to keep him happyWe strive to take care of our customersIf that isn't good enough, we are willing to part ways after he fulfills his end of the agreement and pays his bellance in fullWe are also willing to accept an apology letter from Mr [redacted] for allowing his actions to resemble those of a donkey.Sincerely, [redacted] ***Curt's Auto Repair Manager
Curt's Auto Repair Monday, November 16, 2015To whom It may concern,In response to the complaint filed by Mr [redacted] regarding repairs periormed at our shop, there is no intention to refund the $nor to write a letter of apologyThere are multiple misrepresentations in the complaint filed, The first is regarding the oil leaksWhen we performed the oil change in May 2015, he did have to come back because the engine oil pan drain plug was not sealing, The next oil change in August he did not have to, When he returned in October, he wanted us to fix a slight leak at the drain plugIt was not a significant leak, and he was overdue for an oil change, Itold him at that time, when he could afford the oil change, we would replace the drain plug or drain plug gasket at no additional chargeHe could not pay for the brakes that were into metal at that time, We made payment arrangements with him as an endeavour to keep him on the road safely because the [redacted] is his work vehicle that he is always pulling a trailer withSee attached, signed invoice with payment agreement on itWe had worked with Mr [redacted] several times before and had even allowed him to make payment arrangements on one other occasion, Never during any of this was there a hostile conversationThere was never any aggravation about us telling him that he needed to pay for the service that was due to correct the drain plug leak, The second misrepresentation is that we offered no solution on the rubbing noise or the tire leak on his [redacted] Town & Country, Regarding the tire leak, he wanted to take it to a tire shop near his house, I told Mr [redacted] that if they found that the leak was related to poor workmanship on our patch repair, I would take the twenty dollars that he paid for the patch off of what he owed us, still have seen no documentationIf he picked up another nail in the tireI'm not paying for thatIf our patch did not take, will still apply a $credit towards the balance dueRegarding the rubbing noiseI told him that he needed to get the car back to us so that we could correct the concern if it was anything related to the repairs performedHe told me that it was too inconvenientI then let him know that he needed to get it looked at, even if another shop looked at itIf he was to get warranty or wanted any discounted repairs, or felt that we owed him something, he was to bring the car back to usHe made an appointment but later cancelled itHe did not take heed to my recommendation and apparently caused himself some griefThe van was not making a rubbing noise when at our shopIf a caliper bound up, the drive from Phoenix toAnaheim and back is definitely long enough to totally destroy a marginal set of brake pads, Again I still have not seen any documentation that indicates we did anything wrongIf he expects us to trust him after he tries to manipulate us and the situation, he is crazy, He disregarded our advice and put his family in dangerThe dates that Mr [redacted] gave were also falseI was at my Grandmother's funeral & arrived back in town on October 27, and attempted to contact him at that timeThe last time he called here was on October 26thHe did leave a message cancelling the appointment prior to thatWe recorded the message and have a copy of that if anyone wants verificationSince then I have made another attempt to contact himBoth of those times, he did not answer nor did he return my callAlso the third misrepresentation is that any of the things mentioned are even the real falling out between Mr [redacted] and Curt's Auto RepairThis is what happened at the point that our business relationship turned badHe purchased the [redacted] from a customer of oursWe had replaced an ignition lock cylinder for the previous ownerA few months into ownership of the vehicle, he called one afternoon and said that his Ignition was bindingI was going to honour our warranty even though the transaction was not in his nameHe informed me that he couldn't get the car to our shop because of his tight work schedule and that he needed the car for workI then went the extra mile and told him to call a locksmith and have the problem corrected and I would give him shop credit for the cost of the locksmith repairHe did and he received a $credit which he spent in August Fast forward to mid-October (after all of the complaints listed in the letter)Mr [redacted] called us here at Curt's Auto Repair and told me that his ignition was binding up again and he wanted it warrantiedI let him know that he would need to call the locksmith that repaired the ignitionHe did not think that we were reasonable at that point to ask that the last guy that repaired the ignition to be the one to warranty itAt this point Mr [redacted] became unreasonable and obstinateThe bottom line is that we have gone the extra mile to servica Mr [redacted] We spent more money to send a locksmith out to repair the lock cylinder than we made on the repairWe have extended credit to him on two different occasionsAlso, we have performed repairs at discounted prices to try to keep him happyWe strive to take care of our customersIf that isn't good enough, we are willing to part ways after he fulfills his end of the agreement and pays his bellance in fullWe are also willing to accept an apology letter from Mr [redacted] for allowing his actions to resemble those of a donkey.Sincerely, [redacted] ***Curt's Auto Repair Manager