Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dare to Dance used to have electronic records, as shown in the evidence of print out I provided earlierAll pages as of October 2, at 5:p.m, is attached with this mailBut they have either erased my account, or at least made it inaccessible to me since I confronted them in person, as well as in this compliantThis hand written record submitted by the owner is clearly manufactured by him recentlyI have never seen this "log" until this momentIt also does not show the time I worked with my dance partner (which means we split lessons 1/and 1/2, taking turns to pay for it) and making it look as if I have used them all- but they were splitsMy dance partner at that time (December, 2017) tried to gift me with lessons as well, but the owner did not allow that either (so I am not counting them in this complaint)The business is recently served with the eviction notice, I heard- that's probably why this hand written "evidence" suddenly showed up, but I am not willing to accept itRegards, [redacted] ***
Dare to Dance lost quality instructors between August and October D2D lost quality instructors plus instructor was fired for cause (first instructor in years)D2D hired much more experienced instructors shortly after their departureOn March 1, I was notified that my contract for dance lessons expired, and additional charges will be made for group lessons, although I have one more lesson left until July 19, Ms [redacted] used all of her purchased lessons as of January 10, Ms [redacted] arrive at the end of February to participate at a group classThe office manager informed her that group classes are only free for active students (active student = average of private lesson taken a week)He let her participate in the group class anywayFurthermore, Ms [redacted] purchased lessons on July 19, She finished her last lesson of this contract on December 1, On November 22, she purchased additional private lessons, so that she could be fully prepared for the upcoming Showcase at D2DThis contract also stated that it will expire on February 27, The owner attempted to sell more services for higher price, although he has failed to offer the services equivalent to the time the contract was signed last yearThis is the email I send Ms***: ***, I hope that life is treating you well Unfortunately, you don't have lessons left plus your contract expired on February 27, I attached the contract to this emailIf you like to attend any group classes, you are more than welcomeIt is $per class/per personIf you purchase any more private lessons, you will receive the same amount of group classesExample: private lessons will cost $1,You will receive group classes and practice sessions with this contract All private lessons, group classes, and practice sessions need to be used within weeks of contract signingWishing you all the best, Marco Many group lessons and other activities have been canceled for no apparent reasons since fall The average weekly group classes offered by dance studios in the United States is per weekD2D offered group classes plus practice session per weekWe consolidated group classes and offer now group classes and practice sessions per week.The owner was seldom present at the business location??? The owner did not respond to me for days after I pointed out his error about the remaining dance sessionNo error, no response necessaryI had explained everything before: ***, I hope that life is treating you well Unfortunately, you don't have lessons left plus your contract expired on February 27, I attached the contract to this emailIf you like to attend any group classes, you are more than welcomeIt is $per class/per personIf you purchase any more private lessons, you will receive the same amount of group classesExample: private lessons will cost $1,You will receive group classes and practice sessions with this contract All private lessons, group classes, and practice sessions need to be used within weeks of contract signingWishing you all the best, Marco I attempted to schedule the last one with my current instructor directly on March 7, and we mutually agreed on a certain date/timeHowever, when she logged onto the system, my account was shown as “expired.” I contacted the owner and asked to correct itI received a response read as “You have no lessons leftPeriod.” This is the email I replied with: You have no lessons leftPeriodIt was nice to have you in the studio as a studentI wish you all the best for the futureThis language is indicative of poor customer serviceBut I am more disturbed that he seems to believe it is acceptable to randomly change the expiration date of a contract as he feelsThe expiration date was not changed, not even randomlyIt is not OK to change the expiration date of the contract, and it is not OK to communicate anyone in the manner he doesI question the business ethics of Dare to Dance I am sorry Ms [redacted] feels that wayShe was a student of the studio for ½ years, she purchased lessons and used all of themWe must have done something right
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had used of package, which will expire on July 19, 2018.'(see attached)One lesson is left but the owner initially said it was expired and tried to make me purchase additional package. special lesson package I purchased on Nov 22, had already been used before February 27, (see attached)The owner first stated that all my lessons were expired, then now states that I had used all 50, changing his statements(see his responses)This has been a consistent pattern he demonstrates- of altering information for his convenience, and change records as he likes.For example, he had marked "no shows" for yet-to-come lessons even before the scheduled time in the past(see attached the proof of studio's record keeping)Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, and consider this complaint resolved
Regards,
*** ***
Ms. [redacted] signed a contract for 50 lessons. She used all of them. She purchased another 5 lessons and used them as well. Also, her 5-lesson contract has expired.Please inform Ms. [redacted] that she cannot jump from one contract to another one. Ridicules.With all do respect, I have nothing else to share. Thank you,Marco M[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dare to Dance used to have electronic records, as shown in the evidence of print out I provided earlier. All 4 pages as of October 2, 2017 at 5:48 p.m, is attached with this mail. But they have either erased my account, or at least made it inaccessible to me since I confronted them in person, as well as in this compliant. This hand written record submitted by the owner is clearly manufactured by him recently. I have never seen this "log" until this moment. It also does not show the time I worked with my dance partner (which means we split lessons 1/2 and 1/2, taking turns to pay for it) and making it look as if I have used them all- but they were splits. My dance partner at that time (December, 2017) tried to gift me with 10 lessons as well, but the owner did not allow that either (so I am not counting them in this complaint). The business is recently served with the eviction notice, I heard- that's probably why this hand written "evidence" suddenly showed up, but I am not willing to accept it. Regards,[redacted]
Dare to Dance lost 4 quality instructors between August and October 2017. D2D lost 2 quality instructors plus 1 instructor was fired for cause (first instructor in 8 years). D2D hired 3 much more experienced instructors shortly after their departure. On March 1, 2018 I was notified that my...
contract for dance lessons expired, and additional charges will be made for group lessons, although I have one more lesson left until July 19, 2018. Ms. [redacted] used all of her purchased lessons as of January 10, 2018. Ms. [redacted] arrive at the end of February to participate at a group class. The office manager informed her that group classes are only free for active students (active student = average of 1 private lesson taken a week). He let her participate in the group class anyway. Furthermore, Ms. [redacted] purchased 50 lessons on July 19, 2017. She finished her last lesson of this contract on December 1, 2018. On November 22, 2017 she purchased additional 5 private lessons, so that she could be fully prepared for the upcoming Showcase at D2D. This contract also stated that it will expire on February 27, 2018. The owner attempted to sell more services for higher price, although he has failed to offer the services equivalent to the time the contract was signed last year. This is the email I send Ms. [redacted]: [redacted], I hope that life is treating you well. Unfortunately, you don't have lessons left plus your contract expired on February 27, 2018. I attached the contract to this email. If you like to attend any group classes, you are more than welcome. It is $15 per class/per person. If you purchase any more private lessons, you will receive the same amount of group classes. Example: 10 private lessons will cost $1,100. You will receive 10 group classes and 10 practice sessions with this contract. All private lessons, group classes, and practice sessions need to be used within 10 weeks of contract signing. Wishing you all the best, Marco Many group lessons and other activities have been canceled for no apparent reasons since fall 2017. The average weekly group classes offered by dance studios in the United States is 4 per week. D2D offered 9 group classes plus 1 practice session per week. We consolidated group classes and offer now 5 group classes and 3 practice sessions per week.The owner was seldom present at the business location. ??? The owner did not respond to me for 5 days after I pointed out his error about the remaining dance session. No error, no response necessary. I had explained everything before: [redacted], I hope that life is treating you well. Unfortunately, you don't have lessons left plus your contract expired on February 27, 2018. I attached the contract to this email. If you like to attend any group classes, you are more than welcome. It is $15 per class/per person. If you purchase any more private lessons, you will receive the same amount of group classes. Example: 10 private lessons will cost $1,100. You will receive 10 group classes and 10 practice sessions with this contract. All private lessons, group classes, and practice sessions need to be used within 10 weeks of contract signing. Wishing you all the best, Marco I attempted to schedule the last one with my current instructor directly on March 7, 2018 and we mutually agreed on a certain date/time. However, when she logged onto the system, my account was shown as “expired.” I contacted the owner and asked to correct it. I received a response read as “You have no lessons left. Period.” This is the email I replied with: You have no lessons left. Period. It was nice to have you in the studio as a student. I wish you all the best for the future. This language is indicative of poor customer service. But I am more disturbed that he seems to believe it is acceptable to randomly change the expiration date of a contract as he feels. The expiration date was not changed, not even randomly. It is not OK to change the expiration date of the contract, and it is not OK to communicate anyone in the manner he does. I question the business ethics of Dare to Dance I am sorry Ms. [redacted] feels that way. She was a student of the studio for 1 ½ years, she purchased 160 lessons and used all of them. We must have done something right.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I find it is ironic that the owner thinks the customer who was willing to purchase 160 lessons in total would dispute over a small matter. Further, he implied that I made the error over just one lesson out of 160. I find it unacceptable for him to think it is OK not to respond, whenever he feels like, and communicating in a manner such as "You have no lessons left. Period" in any portion of communications with a customer is OK. With or without context, it is not acceptable. I keep accurate record of how sessions went myself, although he or his staff do not keep my records accurately at times and altered my record in the past. One such example is two of my October 2 lessons were marked as "no show" before the scheduled time. Luckily I had accurate records, caught it before they charged me, and confronted the business manager about their errors at that time. Incidents such as this one is enough to question the credibility of owner’s book keeping- about numbers of lessons actually took place. Regardless of reasons, I believe it is indicative of poor management skills that led to losing quality instructors within 2-3 months of time last summer, indeed, instead of attracting their partners to this studio. I have heard that this studio has lost nearly 25 instructors in the life of business. This business is all about quality instructors- he had not been able to recreate the environment existed when I signed the contract on July 19, 2017. Regarding my contract, I have written the following mail, which is the mail that the owner admitted he decided not to respond. "I purchased 50 lessons on 7/19/17 which will expire on 7/19/18. You are referring to 5 lesson special I purchased in 11/22/17 which shows the expiration date as 2/27/18 but nowhere in either contract that states which one will be counted first, therefore I should have one more lesson left. I do not believe that legally you can say that my lessons expired - it is good until 7/19/18. After purchasing so many lessons and I have still an unexpired contract but you decided to treat me in this manner is very disappointing. Rather than you wish me the best, I expect you to fulfill the contract. " Again, I am supersized that he decided that his response was not necessary, actually did not respond for 5 days, and responded to my next mail in the manner that he did. He should have responded to me first, and he should not have communicate with me in this manner. Most of his statement about other lessons are not true. It showed that he did not even know that I had not attended group lessons for a long time for different reasons (group lessons are no longer attractive since the business lost quality instructors), and no one had mentioned anything about it until I received a mail from his business manager. The new policy of $15 additional charge was first mentioned in the email on March 1. "Hello, I hope all is well. As of March 1st, it's on record that you do not have anymore private lessons. In order to attend Group Classes and Practice Sessions you must pay $15 per class/session, that is the fee for non-members. We would love to have you as our student again. We have package options available for you as well." When I responded to this mail, the manager immediately brought it to the attention of the owner, which led to the matter I am writing about. As he clearly stated, he has no intention of resolving the complaint but only interested in insisting how right he is. Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dare to Dance used to have electronic records, as shown in the evidence of print out I provided earlierAll pages as of October 2, at 5:p.m, is attached with this mailBut they have either erased my account, or at least made it inaccessible to me since I confronted them in person, as well as in this compliantThis hand written record submitted by the owner is clearly manufactured by him recentlyI have never seen this "log" until this momentIt also does not show the time I worked with my dance partner (which means we split lessons 1/and 1/2, taking turns to pay for it) and making it look as if I have used them all- but they were splitsMy dance partner at that time (December, 2017) tried to gift me with lessons as well, but the owner did not allow that either (so I am not counting them in this complaint)The business is recently served with the eviction notice, I heard- that's probably why this hand written "evidence" suddenly showed up, but I am not willing to accept itRegards, [redacted] ***
Dare to Dance lost quality instructors between August and October D2D lost quality instructors plus instructor was fired for cause (first instructor in years)D2D hired much more experienced instructors shortly after their departureOn March 1, I was notified that my contract for dance lessons expired, and additional charges will be made for group lessons, although I have one more lesson left until July 19, Ms [redacted] used all of her purchased lessons as of January 10, Ms [redacted] arrive at the end of February to participate at a group classThe office manager informed her that group classes are only free for active students (active student = average of private lesson taken a week)He let her participate in the group class anywayFurthermore, Ms [redacted] purchased lessons on July 19, She finished her last lesson of this contract on December 1, On November 22, she purchased additional private lessons, so that she could be fully prepared for the upcoming Showcase at D2DThis contract also stated that it will expire on February 27, The owner attempted to sell more services for higher price, although he has failed to offer the services equivalent to the time the contract was signed last yearThis is the email I send Ms***: ***, I hope that life is treating you well Unfortunately, you don't have lessons left plus your contract expired on February 27, I attached the contract to this emailIf you like to attend any group classes, you are more than welcomeIt is $per class/per personIf you purchase any more private lessons, you will receive the same amount of group classesExample: private lessons will cost $1,You will receive group classes and practice sessions with this contract All private lessons, group classes, and practice sessions need to be used within weeks of contract signingWishing you all the best, Marco Many group lessons and other activities have been canceled for no apparent reasons since fall The average weekly group classes offered by dance studios in the United States is per weekD2D offered group classes plus practice session per weekWe consolidated group classes and offer now group classes and practice sessions per week.The owner was seldom present at the business location??? The owner did not respond to me for days after I pointed out his error about the remaining dance sessionNo error, no response necessaryI had explained everything before: ***, I hope that life is treating you well Unfortunately, you don't have lessons left plus your contract expired on February 27, I attached the contract to this emailIf you like to attend any group classes, you are more than welcomeIt is $per class/per personIf you purchase any more private lessons, you will receive the same amount of group classesExample: private lessons will cost $1,You will receive group classes and practice sessions with this contract All private lessons, group classes, and practice sessions need to be used within weeks of contract signingWishing you all the best, Marco I attempted to schedule the last one with my current instructor directly on March 7, and we mutually agreed on a certain date/timeHowever, when she logged onto the system, my account was shown as “expired.” I contacted the owner and asked to correct itI received a response read as “You have no lessons leftPeriod.” This is the email I replied with: You have no lessons leftPeriodIt was nice to have you in the studio as a studentI wish you all the best for the futureThis language is indicative of poor customer serviceBut I am more disturbed that he seems to believe it is acceptable to randomly change the expiration date of a contract as he feelsThe expiration date was not changed, not even randomlyIt is not OK to change the expiration date of the contract, and it is not OK to communicate anyone in the manner he doesI question the business ethics of Dare to Dance I am sorry Ms [redacted] feels that wayShe was a student of the studio for ½ years, she purchased lessons and used all of themWe must have done something right
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had used of package, which will expire on July 19, 2018.'(see attached)One lesson is left but the owner initially said it was expired and tried to make me purchase additional package. special lesson package I purchased on Nov 22, had already been used before February 27, (see attached)The owner first stated that all my lessons were expired, then now states that I had used all 50, changing his statements(see his responses)This has been a consistent pattern he demonstrates- of altering information for his convenience, and change records as he likes.For example, he had marked "no shows" for yet-to-come lessons even before the scheduled time in the past(see attached the proof of studio's record keeping)Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, and consider this complaint resolved
Regards,
*** ***
Ms. [redacted] signed a contract for 50 lessons. She used all of them. She purchased another 5 lessons and used them as well. Also, her 5-lesson contract has expired.Please inform Ms. [redacted] that she cannot jump from one contract to another one. Ridicules.With all do respect, I have nothing else to share. Thank you,Marco M[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dare to Dance used to have electronic records, as shown in the evidence of print out I provided earlier. All 4 pages as of October 2, 2017 at 5:48 p.m, is attached with this mail. But they have either erased my account, or at least made it inaccessible to me since I confronted them in person, as well as in this compliant. This hand written record submitted by the owner is clearly manufactured by him recently. I have never seen this "log" until this moment. It also does not show the time I worked with my dance partner (which means we split lessons 1/2 and 1/2, taking turns to pay for it) and making it look as if I have used them all- but they were splits. My dance partner at that time (December, 2017) tried to gift me with 10 lessons as well, but the owner did not allow that either (so I am not counting them in this complaint). The business is recently served with the eviction notice, I heard- that's probably why this hand written "evidence" suddenly showed up, but I am not willing to accept it. Regards,[redacted]
Dare to Dance lost 4 quality instructors between August and October 2017. D2D lost 2 quality instructors plus 1 instructor was fired for cause (first instructor in 8 years). D2D hired 3 much more experienced instructors shortly after their departure. On March 1, 2018 I was notified that my...
contract for dance lessons expired, and additional charges will be made for group lessons, although I have one more lesson left until July 19, 2018. Ms. [redacted] used all of her purchased lessons as of January 10, 2018. Ms. [redacted] arrive at the end of February to participate at a group class. The office manager informed her that group classes are only free for active students (active student = average of 1 private lesson taken a week). He let her participate in the group class anyway. Furthermore, Ms. [redacted] purchased 50 lessons on July 19, 2017. She finished her last lesson of this contract on December 1, 2018. On November 22, 2017 she purchased additional 5 private lessons, so that she could be fully prepared for the upcoming Showcase at D2D. This contract also stated that it will expire on February 27, 2018. The owner attempted to sell more services for higher price, although he has failed to offer the services equivalent to the time the contract was signed last year. This is the email I send Ms. [redacted]: [redacted], I hope that life is treating you well. Unfortunately, you don't have lessons left plus your contract expired on February 27, 2018. I attached the contract to this email. If you like to attend any group classes, you are more than welcome. It is $15 per class/per person. If you purchase any more private lessons, you will receive the same amount of group classes. Example: 10 private lessons will cost $1,100. You will receive 10 group classes and 10 practice sessions with this contract. All private lessons, group classes, and practice sessions need to be used within 10 weeks of contract signing. Wishing you all the best, Marco Many group lessons and other activities have been canceled for no apparent reasons since fall 2017. The average weekly group classes offered by dance studios in the United States is 4 per week. D2D offered 9 group classes plus 1 practice session per week. We consolidated group classes and offer now 5 group classes and 3 practice sessions per week.The owner was seldom present at the business location. ??? The owner did not respond to me for 5 days after I pointed out his error about the remaining dance session. No error, no response necessary. I had explained everything before: [redacted], I hope that life is treating you well. Unfortunately, you don't have lessons left plus your contract expired on February 27, 2018. I attached the contract to this email. If you like to attend any group classes, you are more than welcome. It is $15 per class/per person. If you purchase any more private lessons, you will receive the same amount of group classes. Example: 10 private lessons will cost $1,100. You will receive 10 group classes and 10 practice sessions with this contract. All private lessons, group classes, and practice sessions need to be used within 10 weeks of contract signing. Wishing you all the best, Marco I attempted to schedule the last one with my current instructor directly on March 7, 2018 and we mutually agreed on a certain date/time. However, when she logged onto the system, my account was shown as “expired.” I contacted the owner and asked to correct it. I received a response read as “You have no lessons left. Period.” This is the email I replied with: You have no lessons left. Period. It was nice to have you in the studio as a student. I wish you all the best for the future. This language is indicative of poor customer service. But I am more disturbed that he seems to believe it is acceptable to randomly change the expiration date of a contract as he feels. The expiration date was not changed, not even randomly. It is not OK to change the expiration date of the contract, and it is not OK to communicate anyone in the manner he does. I question the business ethics of Dare to Dance I am sorry Ms. [redacted] feels that way. She was a student of the studio for 1 ½ years, she purchased 160 lessons and used all of them. We must have done something right.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I find it is ironic that the owner thinks the customer who was willing to purchase 160 lessons in total would dispute over a small matter. Further, he implied that I made the error over just one lesson out of 160. I find it unacceptable for him to think it is OK not to respond, whenever he feels like, and communicating in a manner such as "You have no lessons left. Period" in any portion of communications with a customer is OK. With or without context, it is not acceptable. I keep accurate record of how sessions went myself, although he or his staff do not keep my records accurately at times and altered my record in the past. One such example is two of my October 2 lessons were marked as "no show" before the scheduled time. Luckily I had accurate records, caught it before they charged me, and confronted the business manager about their errors at that time. Incidents such as this one is enough to question the credibility of owner’s book keeping- about numbers of lessons actually took place. Regardless of reasons, I believe it is indicative of poor management skills that led to losing quality instructors within 2-3 months of time last summer, indeed, instead of attracting their partners to this studio. I have heard that this studio has lost nearly 25 instructors in the life of business. This business is all about quality instructors- he had not been able to recreate the environment existed when I signed the contract on July 19, 2017. Regarding my contract, I have written the following mail, which is the mail that the owner admitted he decided not to respond. "I purchased 50 lessons on 7/19/17 which will expire on 7/19/18. You are referring to 5 lesson special I purchased in 11/22/17 which shows the expiration date as 2/27/18 but nowhere in either contract that states which one will be counted first, therefore I should have one more lesson left. I do not believe that legally you can say that my lessons expired - it is good until 7/19/18. After purchasing so many lessons and I have still an unexpired contract but you decided to treat me in this manner is very disappointing. Rather than you wish me the best, I expect you to fulfill the contract. " Again, I am supersized that he decided that his response was not necessary, actually did not respond for 5 days, and responded to my next mail in the manner that he did. He should have responded to me first, and he should not have communicate with me in this manner. Most of his statement about other lessons are not true. It showed that he did not even know that I had not attended group lessons for a long time for different reasons (group lessons are no longer attractive since the business lost quality instructors), and no one had mentioned anything about it until I received a mail from his business manager. The new policy of $15 additional charge was first mentioned in the email on March 1. "Hello, I hope all is well. As of March 1st, it's on record that you do not have anymore private lessons. In order to attend Group Classes and Practice Sessions you must pay $15 per class/session, that is the fee for non-members. We would love to have you as our student again. We have package options available for you as well." When I responded to this mail, the manager immediately brought it to the attention of the owner, which led to the matter I am writing about. As he clearly stated, he has no intention of resolving the complaint but only interested in insisting how right he is. Regards, [redacted]