Kings Infiniti Inc

Never go to this placeNeither to buy a car, lease a car, or fix your carThese guys are a total rip offNasty people, not helpful, ripping people offDo yourself a favorLook them up for cmplsonts on other sites

We charge a diagnostic fee to diagnose every type of problem. not just electrical problems. Any custoemr who comes into our shop and whose car is out of warranty and wants there concern diagnosed is subject to this fee.
The diagnosis fee is removed when the customer agrees to have...

specefic reapirs performed. Customers are not charged a diagnostic fee in addtion to repairs made.
At time of pick up the customer was unhappy with the bill at which time the bill was lowered and the oil change the custoemr requested was removed from the bill.
As for the actual reapirs made to the vehicle, the customer was made aware that while performing the reparis that were authorized, addional reapris may be required due to the age and mileage of the vehicle. fortunatley it was the best case scenario and the csutoemr did not have to pay for additional repairs.
A car that has more than 200,000 miles on it is going to have things break on a daily basis. we can not be held responsible for something that happens to a customerr car weeks after leaving our shop/

Review: I brought my car into the dealership by appointment at 9:30AM on Saturday 2/**/14 for service repair on the suspension system as I had a wheel bearing that needed to be replaced on the front left wheel. The service agent tried to sell his personal services to me while we were discussing service on my car. (*He gave me his personal magnetized business card for his Affordable Custom Closets business and told me I look like a person who would use his services. The card reads [redacted] TaiChang as the designer with his phone number and e-mail.)

My car was not diagnosed until after I left around 12:10PM (even though I had a 9:30AM appointment). I received a call around 1PM stating that my car was finally diagnosed (**Clear indication that they are over booking just to get people in the door and make money. It shouldn't have taken 3 hours for my vehicle to get seen if I had an appointment).

They listed the issues wrong with the car as the wheel bearing and hub needed to be replaced. I asked for the cost and they stated the total job would cost me $629.00. I asked that they hold off, as I was in a meeting. I called back around 2:30PM and authorized them to only repair the wheel bearing and hub (the other issues mentioned did not relate to the suspension system.) He said they were closing at 4PM. I came back to the dealership to pick up my key at 3:50PM and spoke to them about their poor customer service. Excuses were made. No apology. He said the repairs will be done by 12PM noon on Monday as they were closed Sunday.

On monday 2/**/14 I called around 9:45AM to make sure I could come and pick up my car by noon. I was told additional issues were found and the spindle needed to be replaced.

I asked them to put my car back together in the condition I brought it in so I can pick it up. After giving me trouble and trying to over zealously sell me on their services, the service agent [redacted] told me he would discuss this with the service team and call me back. ([redacted]The purpose of an off the machine diagnostic is to diagnose the car, take things apart, and drive the vehicle to determine anything that needs to be repaired so they can give me an accurate service quote. So, they will charge me a diagnostic fee of $145.00 but did not REALLY complete a diagnostic? Why are additional things being found If someone actually spent an hour assessing my suspension system? The suspension system was not assessed if they didn't realize the spindle needed to be replaced along with everything else. Why should I have to pay for that?)

Around 11:20AM I called [redacted] back to see if they were putting my car back together and he continued to try and tell me that I have to get all services done. That one service cannot be done without the other. He kept reminding me that it's an old vehicle and that I should just get the service done. After I yelled at him, he hung up on me.

Around 11:30AM I called the service desk and asked to speak to a [redacted]. I was told the [redacted] was in a meeting. I hung up and called right back and told the service desk (new person on the phone) the situation and magically the [redacted] got on the phone. I told him what the issue was and he said he'd call me right back and let me know what's going on as well. It's 12:13PM and I still have not heard back from anyone.

I called back at 12:18PM and the [redacted] got back and the phone and told me that the car could be fixed with only the wheel bearing and hub and that services were already started. (**The service agent told me that no services could be performed without a new spindle earlier and that no services were started. The service agent [redacted] also tried to sell me on additional services. Now all of a sudden the [redacted] is saying services were already started and that they undersold me on this job? But there's 1 hour and 30 mins left to complete this 2 hour job? No they wasted time on purpose and started work I asked them not to so they could make money when they found out I was picking up my vehicle and opting not to be serviced. )Desired Settlement: I want a refund of an hours worth of time I"m paying for because I asked them to hold services since 9:30AM and they began delaying the process and started working on the car anyways while they were trying to get me to pay for additional services. I do not like how I asked them to hold services and suddenly when I'm asking for my car to be given back to me that they started working on it anyways.

I want a written apology for the entire issue addressing each concern I have noted.

Business

Response:

We charge a diagnostic fee to diagnose every type of problem. not just electrical problems. Any custoemr who comes into our shop and whose car is out of warranty and wants there concern diagnosed is subject to this fee.

The diagnosis fee is removed when the customer agrees to have specefic reapirs performed. Customers are not charged a diagnostic fee in addtion to repairs made.

At time of pick up the customer was unhappy with the bill at which time the bill was lowered and the oil change the custoemr requested was removed from the bill.

As for the actual reapirs made to the vehicle, the customer was made aware that while performing the reparis that were authorized, addional reapris may be required due to the age and mileage of the vehicle. fortunatley it was the best case scenario and the csutoemr did not have to pay for additional repairs.

A car that has more than 200,000 miles on it is going to have things break on a daily basis. we can not be held responsible for something that happens to a customerr car weeks after leaving our shop/

Review: I leased this car about 15 months ago. The car didnt drive well one morning on 5/**/13 so when I got home from work I asked my husband if he could take the car the next day which was 5/**/13 to the mechanic near our home. He brought the car not to our local mechanic but to Kings infiniti where we leased it. He spoke with [redacted] who said the car needed to be looked at further & they couldn't get to it that day. He signed a form that said to look at the car wouldn't be covered & left in car service for the 45 minute trip home. On Tuesday June *, 2013 I received a call from [redacted] who said the car wasnt covered under warranty & it would cost 3500.00 to fix the problem. He said it wasnt kept well & wasnt serviced. I explained to him that I use the car mainly for work. I asked to speak to the [redacted] named [redacted]. [redacted] explained that whatever [redacted] says he would have to oblige by because he is the one servicing the vehicle. I explained to him that this is alot of money to ask & the reason why I lease is so that I dont have to lay money out of my pocket. I told him I didnt have this money. He said we can stop working on the car & you will just have to pay what your husband signed for & take the car someplace else. I agreed & said I will be there the next day & we hungup. The next day [redacted] left my husband a voicemessage that the car was ready & the price was 3600.00. We called them up & they said they were sorry the price was 3600.00 & we never gave them permission to work on the car. I said I dont have this money & will file a complaint with consumers affairs of infinit which we did. After a few days we received a voice message on our cell that they will start charging us 50.00 per day until we picked up the car. I called them up & told them this was alot of money & the price even went up from one day to the next 100.00. He said he was sorry but couldnt help me.Desired Settlement: The outcome was that we had to give them a bankers check for 3600.00 or not get our car back & still be in the lease for another 18 months & also be charged a 50.00 fee per day. I feel they werent nice wouldnt work with us at all.

Business

Response:

It was the customers husband who brought the vehicle in and it was the customers husband who approved the initial diagnostic charge when the vehilce was first brought in to the service department and it was also the husband who approved the necessary $3,600 wirth of repairs when he was contaced by a Service Consultant. It was not until we finished the approved repairs a few days later that [redacted] became involved. We contacted the provided number and notified the customer that the reparis were done as they were requested and that they needed to bring either cash or a bankers check to to make payment and pick up their vehicle. She then said that she did not approves the repairs and that it didnt matter if her husband had ok'd the repairs. [redacted] was advised that we spoke with her husband several times and that he apprvoed of the repairs. [redacted] said that she was not picking up the car. [redacted] was advised taht we would begin ch arging a paer day storage fee if the car was not picked up within 24 hours (a store policy which is on the signed repair order). Eights days after the repair order was closed the daugher of [redacted] paid with a certified bank check and picked up her vehicle. It should be know that we did not charge a storage fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: We never gave the okay to do repairs. My husband signed for them to look at the car which I thought I sent you a copy of. I spoke with the [redacted] who said it wasnt covered & I said well I cant afford to pay this high cost & he suggested I come pick the vehicle up. They are unprofessional & dont treat their customers well.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customerr authorized repairs.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] only gave them permission to look at the car. I have all my papers with his signature. He never authorized them to do the work they did and charge us all that money. When [redacted] the [redacted] told us what they were charging us I told him I couldn't afford that & he told me to come pick up the car. Then [redacted] called us back & said to pick up the car that it was ready. The car is a leased car in my name. They basically held my car ransom until I came up with the money & threatened to charge us a fee for storage. I want to make sure what they did to me doesn't happen to another family. In life you dont treat your customers that way.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On September **, 2015 I was in NY. I noticed that the oil light was on in my Infiniti G35 2008. I immediately took it to the nearest Infiniti Dealership, which is King's Infinity in [redacted]. It is my experience that the makers of the vehicle have more knowledge of any repair work that may be needed. Needless to say I had $2,700 worth of repair work done. I picked my car up at closing on September **, 2015. Mind you Infiniti is a reputable name that is highly regarded, therefore I trusted that all was well with my vehicle. Boy was I wrong! That was the beginning of the NIGHTMARE and my experience with King"s Infiniti! Not only was there damage on the bumper, my car started to overheat on September **, The mechanics had left a clamp off of the hose, which connects to the radiator that caused the problem. I spent over $30 on coolant not to mention my gas and time. King's Infinity didn't want to accept responsibility for their mistake. After I took the car back, the head mechanic couldn't apologize enough about the careless mistake that could have caused further damage. He was quite embarrassed actually. Previously I was harassed made to feel like I was trying to scam them. The next day I discovered that the emblem under the hood had been broken off. The belt was also squeaking due to the hose blowing off because the clamp hadn't been put back on, this led to fluid shooting out over the hose. I took my vehicle back again, after speaking with the service assistance on the [redacted] of October. When I arrived I was spoken to in a disrespectful manner again. I was informed that the dealership might not take responsibility, because I could have broken off the emblem. The matter had been settled over the phone with the service assistance before I drove back there. The new person at the desk however wasn't informed and was just as nasty and rude as the previous people that I had spoken to. Needless to say the emblem was replaced, however the squeaking belt wasn't fixed. King's Infinity is blaming me for the issues with my car. However, every time that there is a problem, it has been proven after mush harassment that the blame lies with them. Whenever I leave and the situation at hand is fixed, another problem occurs stemming from their careless workmanship. I have to call again and go through the blame game and further harassment. Currently the coolant in the overflow bottle is rising up and boiling. King's Infinity has informed me that this is normal. I beg to differ. I wasn't previously having that issue until they worked on my car. If they could leave something off as simple, yet important as a clamp what other issues could I be facing?! I am completely and utterly dissatisfied. I've driven Lexis and Mercedes for years. Never have I experienced such a lack of professionalism and incompetence. I am a motivational speaker by profession. My travels take me all over the USA as well as abroad. I'm quite an influential man. My plan is to tell all my friends, family, associates as well as the thousands of people at my speaking engagements about my horrible experience with Infinity! I would greatly appreciate your prompt attention concerning this matter. My number is [redacted]. Sincerely Rohan H. Gordon