Kings Optical, Inc.

Revdex.com:At this time, I have not been contacted by Kings Optical, Inc. regarding complaint ID ***.Sincerely,*** ***

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In response to the dispute claim filed by [redacted] on behalf of [redacted] came back to Kings Optical 1 year & 2 weeks after the
purchase date as she stated that the lenses for her glasses were damaged. [redacted] wanted the lenses to be replaced at no charge, but I explained to her
that we are unable to replace the lenses at no charge because it was past the 1
year lenses warranty limit. In order to help [redacted] out we offered to give
a discount of $170.00 off of the price for new lenses. [redacted] refused the
discount that was being offered and left the store.
A week later her daughter came to store to discuss being able to get the lenses
replaced at no charge for her mother. I reiterated to the daughter what was
explained to [redacted] that unfortunately we are unable to replace the lenses
at no charge because it was past the 1 year lenses warranty limit. The daughter
also inquired to see if we would be able to give a refund of $100’s back
instead. I explained that due to our store policy we do not offer money back,
we only offer store credit which is also listed on the receipt.
Since the daughter was not satisfied with the responses that were offered she
started screaming and became very disrespectful to me. As well as started
threaten me which is not acceptable and unprofessional. For the safety of
myself and the employees they were asked to leave the store as we do not take
this type of behavior and any threats lightly. We were not rude or
disrespectful to the customers and we do not tolerate this type of behavior. As
this type of behavior does not help resolve any situations.
We understand that the customer and her daughter were upset but we are always
willing to help our customers resolve any issues. As we value our customers and
want them to be happy. That is why we offered to provide a discount off of the
lenses to try to help the customer out. But unfortunately we are not able
replace the lenses at no charge since [redacted] came back to the store after
the warranty had expired.
For example, if [redacted] contacted us within 30 days of purchasing the
glasses to notify us that there was an issue with the lenses. We would have
asked her to come into to the store so we could inspect the lenses and help
resolve the issues she was having. After inspection if it was determined that
there was an issue with the lenses and they were defective. Then we would have
been able to replace them at no charge. Since we never received any phone calls
or visits from [redacted] during the 1 year timeframe of the warranty to let us
know that there were any issues with the lenses. There is nothing we could do
except offer a discount to help with the issue.
Because it has been over a year of wear & usage we are not able to confirm
that the lenses are defective since they have been used for a long period of
time. Anything could have happened to the lenses. After inspecting the lenses
when [redacted] came to the store it looked like the lenses were damaged from
being exposed to heat, as the tint was not rising up. Again since it is has
been so long since the purchase date we are not able to determine what caused
the issue. Also since there are warranty limits we would not guarantee that we
would fix the glasses or lenses at no charge as we know this is not possible.
If [redacted] would like to accept the $170.00 discount off of the purchase of
a pair of new lenses we would be willing to help her. Other than that we are
not able to replace the lenses at no charge or provide any cash refund.
Thank you for your cooperation and understanding pertaining to this matter. If
you have any questions please feel free to contact me.
Sincerely,
[redacted]
President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com,The statements made by the business in relation to this matter is false and utterly fabricated due to other witnesses on this matter.However, I see it fit at this time not to proceed with any further action pertaining to this matter.This business I am sure will soon lose it remaining customers due to the Manager incompetence as I am not the only customer that she offended that day.Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com,The statements made by the business in relation to this matter is false and utterly fabricated due to other witnesses on this matter.However, I see it fit at this time not to proceed with any further action pertaining to this matter.This business I am sure will soon lose it remaining customers due to the Manager incompetence as I am not the only customer that she offended that day.Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]