Gave us the wrong room key and disappeared for the night. Could not reach them in any manner whatsoever, including via hotels.com help desk. Never got into our room, was assaulted by the person whose room we entered "in error" with the wrong key, and had to spend the night in our vehicle. Hotel "management" never apologized and had the unmitigated gall to contest our credit chargeback. They lost, of course. Have never had a hotel "management" disappear like that, even at the lowest-rent hostels in third world countries. Stay elsewhere!
Gave us the wrong room key and disappeared for the night. Could not reach them in any manner whatsoever, including via hotels.com help desk. Never got into our room, was assaulted by the person whose room we entered "in error" with the wrong key, and had to spend the night in our vehicle. Hotel "management" never apologized and had the unmitigated gall to contest our credit chargeback. They lost, of course. Have never had a hotel "management" disappear like that, even at the lowest-rent hostels in third world countries. Stay elsewhere!