Kingsburg Smile Center

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ I am responding to a Revdex.com letter, Please allow me to answer her statement in steps First she states procedures where not done,but billed forIn the case of her husband's deep cleaning (AKA subgingival root planing or SRPS for short) he was seen on 05-21-for a cleaning, xrays and examIt was advised that he have a deep cleaning (SRPS) doneWe submitted to the insurance company for these services and received a pre authorizationHe was then contacted and he scheduled to have treatment done on 06-19-He signed a contract to pay for services, he also signed a practice policy, which states " we make estimates of your dental benefits"I have enclosed copies of the papers for you to review Secondly she states that we do not give an option for filling materialTrue at that time we did not offer amalgam (silver) fillsHowever she was aware, it clearly states in the practice policy that we only use composite or white filling material and that the patient is responsible for the differenceShe signed the practice policy and we point this out to all of our patientsAgain an estimate was given for treatment and it was signed by the patientThe fillings where paid for over a month period with no interest ackled.I have enclosed copies of the papers for you to reviewThird, she states she was told by the office manager that she has a zero balance; that is incorrect, we would not tell a patient who has a balance that they don'tI have enclosed a copy of her bill for you to reviewFourth, she states that we continued to bill for treatment after they stopped coming hereWe submitted to the insurance company for preauthorization for orthodontia for her daughter_ When we received pre authorization we contacted the patient and she choose to scheduleWith most insurances they do not pay all at once the pay quarterly or annuallyThis insurance pays automatic annuallyWe did not bill for services that were not done, it is simply how the insurance company paysI have enclosed the financial contract that the patient signed showing what was expected from the insurance companyIt was our sincerest desire to handle this between the patient and ourselves, however when I tried calling the patient and explain to her that the balance was due, she hung up on meI called back and left message on her voicemailAfter several failed attempts to call the patient and discuss this, she choose to contact the Revdex.com Thank You, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied with the response from the dental office [redacted] is not being truthful but trying to cover themselvesI was specifically told by her that my balance was $then a year later I received a bill in the amount of $but again I was told by [redacted] back when I was going to make my last $payment that the balance was $I spoke to [redacted] on 07/27/regarding this $balance she did not give me an option to settle and was being very rude so I advised that I would submit a complaint to the Revdex.com and thats what I didshe called me again on 08/04/@ 10:22am again was being very rude and asked why I submitted the complaint and that she was going to waive my $balance but that since I mentioned other issues I needed to resubmit the complaintshe was being very rude and raising her voice and was at work at the time so yes I did hang up the phoneshe then called back and left a message stating that I needed to resubmit the complaint so we can take care of the issueI am not resubmitting my complaint because I feel like that office needs to be investigated for wrongful billing practicesIf they did this to me and my family how many other patients are they doing this to$is not a huge amount but again I was told by [redacted] my balance was $So that is what it needs to be Final Consumer Response / [redacted] (4200, 10, 2015/08/07) */ I just found out and am waiting for a print out from my dental insurance that this office billed and received payment for braces for my daughtermy daughter never received or was there ever any mention of any ortho treatment from this office or any other office and has never had braces on her teethShe was given a clear plastic mouth guard but thats all Final Business Response / [redacted] (4000, 13, 2015/08/19) */ To Whom It May Concern: I a enclosing a form, " Informed Consent for Orthodontic Treatment"This form was signed the same date that treatment was startedDrtried calling the patient and speaking with her and she was not interested and hung up on him, $was written off Thank you, ***

Initial Business Response /* (1000, 5, 2015/08/05) */
I am responding to a Revdex.com letter, Please allow me to answer her statement in steps.
First she states procedures where not done,but billed for. In the case of her husband's deep cleaning (AKA subgingival root planing or SRPS for short) he was...

seen on 05-21-2013 for a cleaning, xrays and exam. It was advised that he have a deep cleaning (SRPS) done. We submitted to the insurance company for these services and received a pre authorization. He was then contacted and he scheduled to have treatment done on 06-19-2013. He signed a contract to pay for services, he also signed a practice policy, which states " we make estimates of your dental benefits". I have enclosed copies of the papers for you to review.
Secondly she states that we do not give an option for filling material. True at that time we did not offer amalgam (silver) fills. However she was aware, it clearly states in the practice policy that we only use composite or white filling material and that the patient is responsible for the difference. She signed the practice policy and we point this out to all of our patients. Again an estimate was given for treatment and it was signed by the patient. The fillings where paid for over a 4 month period with no interest ackled.I have enclosed copies of the papers for you to review. Third, she states she was told by the office manager that she has a zero balance; that is incorrect, we would not tell a patient who has a balance that they don't. I have enclosed a copy of her bill for you to review. Fourth, she states that we continued to bill for treatment after they stopped coming here. We submitted to the insurance company for preauthorization for orthodontia for her daughter_ When we received pre authorization we contacted the patient and she choose to schedule. With most insurances they do not pay all at once the pay quarterly or annually. This insurance pays automatic annually. We did not bill for services that were not done, it is simply how the insurance company pays. I have enclosed the financial contract that the patient signed showing what was expected from the insurance company. It was our sincerest desire to handle this between the patient and ourselves, however when I tried calling the patient and explain to her that the balance was due, she hung up on me. I called back and left message on her voicemail. After several failed attempts to call the patient and discuss this, she choose to contact the Revdex.com.
Thank You,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with the response from the dental office. [redacted] is not being truthful but trying to cover themselves. I was specifically told by her that my balance was $0 then a year later I received a bill in the amount of $60.00. but again I was told by [redacted] back when I was going to make my last $60.00 payment that the balance was $0. I spoke to [redacted] on 07/27/2015 regarding this $60.00 balance she did not give me an option to settle and was being very rude so I advised that I would submit a complaint to the Revdex.com and thats what I did. she called me again on 08/04/2015 @ 10:22am again was being very rude and asked why I submitted the complaint and that she was going to waive my $60.00 balance but that since I mentioned other issues I needed to resubmit the complaint. she was being very rude and raising her voice and was at work at the time so yes I did hang up the phone. she then called back and left a message stating that I needed to resubmit the complaint so we can take care of the issue. I am not resubmitting my complaint because I feel like that office needs to be investigated for wrongful billing practices. If they did this to me and my family how many other patients are they doing this to. $60.00 is not a huge amount but again I was told by [redacted] my balance was $0. So that is what it needs to be.
Final Consumer Response /* (4200, 10, 2015/08/07) */
I just found out and am waiting for a print out from my dental insurance that this office billed and received payment for braces for my daughter. my daughter never received or was there ever any mention of any ortho treatment from this office or any other office and has never had braces on her teeth. She was given a clear plastic mouth guard but thats all.
Final Business Response /* (4000, 13, 2015/08/19) */
To Whom It May Concern:
I a enclosing a form, " Informed Consent for Orthodontic Treatment". This form was signed the same date that treatment was started. Dr. tried calling the patient and speaking with her and she was not interested and hung up on him, $66.20 was written off.
Thank you,
[redacted]