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Kingsgate Storage, LLC

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Reviews Kingsgate Storage, LLC

Kingsgate Storage, LLC Reviews (6)

Complaint: [redacted] I am rejecting this response because: They never verified a letter in regards to lien statusI have made two (2) payment one in december and and another on 1/20/Their ledger they email me is always completely different than their payment portal as well as the receipts that are emailed to me Sincerely, [redacted]

I am the site manager at Kings Gate Storage, who dealt with the customer referred to in the complaintThe 7th of April, the customer went to another location first they did not have the equipment U-Haul said we had equipment for himWe had no idea that there was a customer sent to us until we opened up the officeI always arrive early and the time was around 9:15, I immediately called this customer back to help him with his U-Haul needs after viewing the messageHe was adamant that we were supposed to open up at a.mI couldn’t even get a word in edge wiseThe hours can be found on the door, our website, and U-Haul’s websiteHe refused to cooperate with me, and began to become abusive with the use of profanitiesMy immediate supervisor was standing next to meAfter witnessing the aggressive verbal behavior being display, he advised me to hang up the phoneThere was no reasoning with himThe next day, the customer called me again with the same aggressive behavior, he was demanding that I give him the owner’s information, but I refused to do soInstead, I proposed that I can give the owner his informationHe began yelling, and threatening usI hung upI had customers in front of me that needed my attentionThe customer continued to call two more times, and made me feel threatened and scaredI called my immediate supervisor, and he told me to call the policeThis customer was helped at another U-Haul location the day before, and I felt that there was no need for further communication with himWhen I called the police, my statement was truthfulI have a high standard for customer service at my job, and I always try and make all my customers happy, which you can access our customer reviews on www.uhaul.comI don’t believe any employee or business should have to be put up with this type of abuseThank you, [redacted] Site Manager

This customer has been consistently late since October 1, 2016, all of our fees are included in our contract which tenant signed.  Rent is due on the 1st of every month, if not paid by end of business on the 5th of the month there is a $10.00 late fee that is applied, and if not paid by end of...

business on the 20th of the month another $10.00 late charge is applied.  After 60 days of non-payment the tenant goes into auction status and by law we start the auction proceedings which adds a $75.00 lien charge (which is also stated in our contract and rules & regulations).  As long as they have a past due balance they will acquire late charges.  We have on file the signed contract and signed rules and regulations for this customer, and I advised him if he would like to come into the office I would be happy to go over his transaction history. Thank you, Shelly ** C[redacted]

I am the site manager at Kings Gate Storage, who dealt with the customer referred to in the complaint. The 7th of April, the customer went to another location first they did not have the equipment U-Haul said we had equipment for him. We had no idea that there was a customer sent to us until we...

opened up the office. I always arrive early and the time was around 9:15, I immediately called this customer back to help him with his U-Haul needs after viewing the message. He was adamant that we were supposed to open up at 9 a.m. I couldn’t even get a word in edge wise. The hours can be found on the door, our website, and U-Haul’s website. He refused to cooperate with me, and began to become abusive with the use of profanities. My immediate supervisor was standing next to me. After witnessing the aggressive verbal behavior being display, he advised me to hang up the phone. There was no reasoning with him. The next day, the customer called me again with the same aggressive behavior, he was demanding that I give him the owner’s information, but I refused to do so. Instead, I proposed that I can give the owner his information. He began yelling, and threatening us. I hung up. I had customers in front of me that needed my attention. The customer continued to call two more times, and made me feel threatened and scared. I called my immediate supervisor, and he told me to call the police. This customer was helped at another U-Haul location the day before, and I felt that there was no need for further communication with him. When I called the police, my statement was truthful. I have a high standard for customer service at my job, and I always try and make all my customers happy, which you can access our customer reviews on www.uhaul.com. I don’t believe any employee or business should have to be put up with this type of abuse. Thank you, [redacted] Site Manager

Complaint: [redacted]
I am rejecting this response because the response by the site manager is full of misleading information.I left a message for the business at 8:56am asking why they were not at the office since the sign on the gate said they open at 9:00am.  I find it interesting that the sign on the gate was never mentioned in the rebuttal.  I also drove by the office a few days later and either the sign was taken down, or it was not visible due to the primary gate (steel one) being in the open position.The one thing that was accurately reported was that she did call me back at 9:15am (exactly).The reason I chose to file a complaint to the Revdex.com was because this site manager persists in misrepresenting our conversations.  The only sentence and word that could be interpreted as "threatening" or "abusive" or "profanities" was after arguing with her for 1 minute and 41 seconds about what their sign says, and that U-Haul told me they opened at 9am, and not even having her acknowledge that the sign on the gate (the one everyone can see) did not match their actual hours, I then told her that if I had an employee who handled customers like she did, I would "fire their a**."  Note that this is not a direct threat or directly implying abuse to the site manager in any way.  It also does not even imply any threatened damage to their property (which she told the police officer as well).When I called back two more times, the conversation was similar except I told her I wanted to speak to the owner (which can be found by anyone on the Secretary of State website) and she hung up on me both days.The site manager told me the "owner" was standing next to her the first day previously.  This is different from "the owner" as she told me.There was reasoning that could have been done, but she simply kept stating that they opened at 9:30am to which I replied, "The sign on your gate states 9am."  She would not acknowledge this fact, which I stated while staring at the sign.  It is rather frustrating to have a deadline and to tell an employee what you are reading on THEIR facility and have them flat out deny what you are seeing . . . while you are seeing it.The next day when I called, there was no "aggressive behavior".I am sorry if the site manager "felt threatened", but as was stated previously, how she felt had nothing to do with anything I said, which I also shared and disputed with the police officer.  The officer also confirmed that he was following up with me based on a complaint by the site manager, and that I had "done nothing wrong".When the site manager called the police, not only was her statement a lie, but it added false details that never took place.This site manager does not have a very "high standard" for customer service.  All she had to do was tell the truth about their signs stating opening times and the matter would have been dropped.  Instead, she argued endlessly about it, then called the police with false claims and statements.  She is trying to cover her backside because ANY business owner would fire or discipline someone who handles a customer so poorly.  She was wrong regarding the sign on the gate.  She was wrong about when U-Haul told me they opened.  Her statements to the officer were a complete fabrication except possibly how she "felt", which I cannot speak to.Frankly, I don't care if this is how they choose to do business.  I reported this to save other customers the hassle of dealing with this site manager in the future and to give them a chance to make it right.  They do not need to worry about me coming back to their business.  It will not happen again.  Why waste more of my time with lousy customer service.  The simple way to resolve this would have been for them to call and explain why the discrepancy.  If they are not willing to do those simple things, I will not accept this as a closed item.I agree that no CUSTOMER should have to deal with the obnoxious behavior of a "site manager".  The difference is that as a customer, I can choose not to deal with her.The big problem now is that the site manager is up to her neck in false information that it is getting harder and harder to dig her way out.

Complaint: [redacted]
I am rejecting this response because:
They never verified a letter in regards to lien status. I have made two (2) payment one in december and and another on 1/20/17. Their ledger they email me is always completely different than their payment portal as well as the receipts that are emailed to me
Sincerely,
[redacted]

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Address: 117 N Kings Rd, Nampa, Idaho, United States, 83687-3600

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