we have received customers complaint and reached out to customer for refund process, any returns is subject to a 25% restocking fee and customer is responsible for item return Kingstonbrass will waive all return fees and prepaid return label will be issuedCustomer will be refunded full amount
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and find that this resolution is satisfactory to me
Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] [email protected] Sorry to hear customer experience,we have no records of customer and may purchased thru our retailersFull product replacement can be sent with proof of purchase Replacement parts available to order with credit cardplease contact [redacted] [email protected] to process special request
Originally advised customer item parts available to purchase online, web link attached for future reference: https://www [redacted] 3c.htm our records show item was shipped to address we have on file and customer can contact shipper to arrange deliveryattached is tracking info by DHL
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Contact Name and Title: [redacted] customer ser Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @kingstonbrass.com We don't have any records of [redacted] ,if customer can send order number or model number we can send out corrected part soon as possible Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the response as an interim answer pending me sending more information to themI cannot accept the response as a final resolution at this time/J Here are some pictures of the faucet and box that shows Kingston BrassAlso one photo shows the model number as KS7815BLBS+ Our order number for the replacement part was XXXXXI ordered the part on the advice of Kingston Brass Final Business Response / [redacted] (4000, 16, 2015/09/11) */ After sharing information with customer, faucet is discontinued and the factory no longer produces parts for this itemCustomer submitted item of replacement of their choice and shipped via fed ex tracking# XXXXXXXXXXXXXXXThanks Final Consumer Response / [redacted] (2000, 23, 2015/10/06) */ The case has been very satisfactorily closedThe Business was very helpful in closing thisMr [redacted] is to be commended for his handling Thanks, [redacted] & [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/07/05) */ Contact Name and Title: [redacted] CS MANAGER Contact Phone: XXXXXXXXXX Contact Email: [redacted] @kingstonbrass.com Our records show part was back order till 6/and shipped by fed ex on 7/tracking#XXXXXXXXXXXXXXX Kingstonbrass Limited warranty covers functional parts replacement and not full item replacement We advised customer to return defective product to seller for replacement or refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kingston Brass never requested that I send them the faucetthey are being extremely unreasonable to require me to remove my faucet and send it to themWhat do they expect me use as a faucet for the next ?Weeks? This is a stall tactic, do I have to pay a plumber 2x to come to my house? once to remove the faucet and a second time to install the replacement? This is a highly unreputable company, they continue to drag out any resolution for the replacement parts and now weeks later they want me to be without a kitchen faucet?? Extreamly unreasonable They have also requested that I go back to the seller, They are in fact the seller as they have a vendor agreement with Groupon and that means they are the seller If they can't get me the correct parts, they havent for the last weeks, they should replace the faucet, I return my defective faucet to them if they pay the return freight Final Business Response / [redacted] (4000, 9, 2016/07/11) */ as stated from previous response part was back ordered and was fulfilled and shipped If parts did not solve issue, we can send replacement faucet as courtesy, although we do not offer full product replacement we are making an exception for customers request
We received [redacted] request over the holidays and product shipped 11/27, company was closed from 11/thru 11/resumed opened 11/Here is customer replacement part shipped via fed ex Track #: [redacted] thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12523436, and find that this resolution is satisfactory to me
We received customers complaint and sorry to hear the service customer receivedOur limitation warranty covers only in the U.S, as in good faith we will send replacement part to customertracking info will be emailed when item shipsLink warranty below for reference https://www.kingstonbrass.com/Warranty_s/651.htm Thanks
Initial Business Response / [redacted] (1000, 5, 2016/03/29) */ Contact Name and Title: [redacted] customer ser Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @kingstonbrass.com we received customers complaint and our records show we denied customer claim due to improper cleaning in the faucetIn addition our warranty states clearly we do not warranty oil rubbed bronzehere is link below for record purposesAS courtesy we can send handle but no other parts available http://www.kingstonbrass.com/Warranty_s/651.htm
DO NOT BUY ANYTHING FROM THIS COMPANY
There is no such thing s a warranty of any sort. You will be lied to and endure a long uneventful process of total disappointment.
There are NO PARTS available. You will be routed to a >complaint< center where you will be treated rudely. You are completely on your own and will get nowhere no matter when or where you made the mistake of dealing with these crooks
we have received customers complaint and reached out to customer for refund process, any returns is subject to a 25% restocking fee and customer is responsible for item return Kingstonbrass will waive all return fees and prepaid return label will be issuedCustomer will be refunded full amount
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and find that this resolution is satisfactory to me
Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] [email protected] Sorry to hear customer experience,we have no records of customer and may purchased thru our retailersFull product replacement can be sent with proof of purchase Replacement parts available to order with credit cardplease contact [redacted] [email protected] to process special request
We received complaint and as courtesy we will send replacement part to customer
Originally advised customer item parts available to purchase online, web link attached for future reference: https://www [redacted] 3c.htm our records show item was shipped to address we have on file and customer can contact shipper to arrange deliveryattached is tracking info by DHL
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Contact Name and Title: [redacted] customer ser Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @kingstonbrass.com We don't have any records of [redacted] ,if customer can send order number or model number we can send out corrected part soon as possible Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the response as an interim answer pending me sending more information to themI cannot accept the response as a final resolution at this time/J Here are some pictures of the faucet and box that shows Kingston BrassAlso one photo shows the model number as KS7815BLBS+ Our order number for the replacement part was XXXXXI ordered the part on the advice of Kingston Brass Final Business Response / [redacted] (4000, 16, 2015/09/11) */ After sharing information with customer, faucet is discontinued and the factory no longer produces parts for this itemCustomer submitted item of replacement of their choice and shipped via fed ex tracking# XXXXXXXXXXXXXXXThanks Final Consumer Response / [redacted] (2000, 23, 2015/10/06) */ The case has been very satisfactorily closedThe Business was very helpful in closing thisMr [redacted] is to be commended for his handling Thanks, [redacted] & [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/07/05) */ Contact Name and Title: [redacted] CS MANAGER Contact Phone: XXXXXXXXXX Contact Email: [redacted] @kingstonbrass.com Our records show part was back order till 6/and shipped by fed ex on 7/tracking#XXXXXXXXXXXXXXX Kingstonbrass Limited warranty covers functional parts replacement and not full item replacement We advised customer to return defective product to seller for replacement or refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kingston Brass never requested that I send them the faucetthey are being extremely unreasonable to require me to remove my faucet and send it to themWhat do they expect me use as a faucet for the next ?Weeks? This is a stall tactic, do I have to pay a plumber 2x to come to my house? once to remove the faucet and a second time to install the replacement? This is a highly unreputable company, they continue to drag out any resolution for the replacement parts and now weeks later they want me to be without a kitchen faucet?? Extreamly unreasonable They have also requested that I go back to the seller, They are in fact the seller as they have a vendor agreement with Groupon and that means they are the seller If they can't get me the correct parts, they havent for the last weeks, they should replace the faucet, I return my defective faucet to them if they pay the return freight Final Business Response / [redacted] (4000, 9, 2016/07/11) */ as stated from previous response part was back ordered and was fulfilled and shipped If parts did not solve issue, we can send replacement faucet as courtesy, although we do not offer full product replacement we are making an exception for customers request
We received [redacted] request over the holidays and product shipped 11/27, company was closed from 11/thru 11/resumed opened 11/Here is customer replacement part shipped via fed ex Track #: [redacted] thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12523436, and find that this resolution is satisfactory to me
We received customers complaint and sorry to hear the service customer receivedOur limitation warranty covers only in the U.S, as in good faith we will send replacement part to customertracking info will be emailed when item shipsLink warranty below for reference https://www.kingstonbrass.com/Warranty_s/651.htm Thanks
Initial Business Response / [redacted] (1000, 5, 2016/03/29) */ Contact Name and Title: [redacted] customer ser Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @kingstonbrass.com we received customers complaint and our records show we denied customer claim due to improper cleaning in the faucetIn addition our warranty states clearly we do not warranty oil rubbed bronzehere is link below for record purposesAS courtesy we can send handle but no other parts available http://www.kingstonbrass.com/Warranty_s/651.htm
DO NOT BUY ANYTHING FROM THIS COMPANY
There is no such thing s a warranty of any sort. You will be lied to and endure a long uneventful process of total disappointment.
There are NO PARTS available. You will be routed to a >complaint< center where you will be treated rudely. You are completely on your own and will get nowhere no matter when or where you made the mistake of dealing with these crooks