Kingsview Enterprises Inc

The consumer called to say the job is finished and she is satisfied with the work

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are aware of Ms. [redacted]s situation and the concrete sidewalk installation is scheduled for early next week. ,here was no excuse for the initial confusion but hopefully we can subsequently make the situation right once the sidewalk is completed. It has become our habit to make 'happy...

calls' once our paving/concrete projects are completed for the very reason mentioned here. We do in fact have two crews-one for concrete and one for the blacktop/asphalt projects. If there are any unresolved issues, it is our hope that by reaching out to our customers directly, these issues can be resolved in a timely manner. This spring has not been kind to us and concrete is a much more sensitive product than asphalt If the temperatures drop at night or if there is rain we have no other alternative but to reschedule. We have very professional crews and they are particular about their finished product. If they feel the project will be compromised in any way they will put it on hold. We understand this can be frustrating to our customers. In the end, however, we expect that a quality job will compensate for any perceived failure on our part. We firmly believe here at Kingsview that a happy customer is a return customer and doing anything less than an A+ job is not acceptable. Feedback from our customers is always appreciated. Business is a dynamic process and our customers are our most valued resource in assuring that we continue to provide the best in customer service.