Date: Tue, Jan 30, at 1:PMSubject: [redacted] complaint # [redacted] To: [redacted] < [redacted] >Dear ***, Thank you for bringing this to my attention Due to the misunderstanding and as a good will gesture and effort to uphold our goal of superior customer care we will reimburse the customer for the late filing fee in the amount of $per Mr [redacted] ’s request Can you please confirm for us that the address we should send the check to is still [redacted] CtHerndon, VA 20170? Kindest regards, Christine H
Our office Manager Stephanie M [redacted] spoke with Mr [redacted] regarding the late fee we believe on Sept7th Prior to that he had talked with Ingrid our Title Clerk because at first we thought he was calling regarding titling and registering the vehicle with the DMV After speaking with Mr [redacted] they came to understand he was referring to the county and a late filing fee for personal property taxes The dealership had completed the title work which registers it with the DMV for the State as required by law within days It is the tax payers responsibility to notify their COUNTY of any newly acquired vehicles or property that would fall under that county's jurisdiction In Mr [redacted] 's particular county they require that the tax payer notify them within days of the transaction We are sorry for any misunderstanding that Mr [redacted] experienced during the purchase of his new vehicle and value him as a customerIt is my understanding that Mr [redacted] acknowledged during one of the phone conversations that he had been confused and understood now that we registered the vehicle with the state (DMV) only and that registering vehicles with the county is the buyers responsibility
Complaint: [redacted] I am rejecting this response because: It was not about my vehicle being fixed, it was about how rude I was talked toNo one seemed to be able to give me an answer to my questionsI asked to speak to a supervisor twice and both times I was told there was no supervisor, Ive never worked in a place unsupervisedLike I said before I understood my vehicle was not going to be ready right away but no one was communicating with me Sincerely, [redacted]
We spoke to [redacted] this morning about the repair on his vehicleWe have ordered the appropriate parts and let [redacted] know we would let him know when the parts came in so we can schedule him an appointment to fix the shifterAs for the other complaint, the confusion is when we do financing thru our lending source they require the dealer to perfect the lien for the bankIf this fails to get completed we become responsible for the loanSometimes based on the bank they require additional funds to do the loanThe taxes and down payment are separate issues
Sent: Friday, April 07, 10:AMTo: ' [redacted] ' < [redacted] @myRevdex.com.org>Subject: RE: [redacted] Complaint ( [redacted] ) [redacted] sold us his [redacted] on Saturday, February 18th, The paperwork was received by our Accounting department when they opened Monday February 20th, There was a payoff on this vehicle and the check was sent out for the payoff that same Monday, February 20th by accounting An equity check was cut to [redacted] , however our policy is that we do not release the equity check until we’ve receive the title from the bank This VA title record had an electronic lien that was released on March 3rd, then mailed to the dealership The DMV does not always mail out titles the same day they release the electronic lien, and the title was received by us late in the following week around the 10th of March On Monday March 13th the accounting office was notified that [redacted] had called asking for his check He wanted it as soon as possible and the check was released to his Sales Representative that day On Tuesday March 14th, the Sales Representative drove the check to [redacted] ’s home to be hand delivered Our Sales Representative states that the customer was made aware of how long the payoff process would take from day one, as it was explained to them at the time of transaction that it could take up to weeks for us to receive a title back from their bank and that the equity check would not be released until the title had been received The entire process took slightly less than ½ weeks from the morning the car was sold to the dealership to the date that the check was hand delivered Christine H
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as the repair is done at no cost Regards, [redacted]
Please be advised that in addition to filing this complaint with the BBB [redacted] also filed a complaint with the Illinois Department of Insurance. The response to the IL DOI complaint is due on 4/3/17. We are in the process of preparing our response and will send you a copy of the... response when completed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do find it strange that they never replied to my phone calls or fax until the day after I filed the complaint Sincerely, [redacted]
Tony N [redacted] the Fixed Ops Director has called and spoke with the customer The customer has agreed to return to the shop and stated he would be satisfied once he has allowed us to make the repairs accepting our offer for him to use one of our loaner cars while the repairs are being made
Complaint: [redacted] I am rejecting this response because:I have not been contacted by the insurance company it has been unbearable dealing with the insurance company they have not even contacted the finance company regarding my claim not only that they wont even stay in touch with me regarding this matter my next step is to contact the attorney general this insurance company is doing every thing they can think of not to pay for my car I am paying for a rent a car every week which I think I should be reimbursed for Sincerely, [redacted]
Please be advised that this theft claim has been referred to our Special Investigations Unit and is pending testing on the vehicle based on the fact that the vehicle was recovered with no forced entry and no damage to either the steering column or ignition switch Once our investigation is complete we will notify Mr [redacted] of our coverage stance on the theft claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Date: Tue, Jan 30, at 1:PMSubject: [redacted] complaint # [redacted] To: [redacted] < [redacted] >Dear ***, Thank you for bringing this to my attention Due to the misunderstanding and as a good will gesture and effort to uphold our goal of superior customer care we will reimburse the customer for the late filing fee in the amount of $per Mr [redacted] ’s request Can you please confirm for us that the address we should send the check to is still [redacted] CtHerndon, VA 20170? Kindest regards, Christine H
Our office Manager Stephanie M [redacted] spoke with Mr [redacted] regarding the late fee we believe on Sept7th Prior to that he had talked with Ingrid our Title Clerk because at first we thought he was calling regarding titling and registering the vehicle with the DMV After speaking with Mr [redacted] they came to understand he was referring to the county and a late filing fee for personal property taxes The dealership had completed the title work which registers it with the DMV for the State as required by law within days It is the tax payers responsibility to notify their COUNTY of any newly acquired vehicles or property that would fall under that county's jurisdiction In Mr [redacted] 's particular county they require that the tax payer notify them within days of the transaction We are sorry for any misunderstanding that Mr [redacted] experienced during the purchase of his new vehicle and value him as a customerIt is my understanding that Mr [redacted] acknowledged during one of the phone conversations that he had been confused and understood now that we registered the vehicle with the state (DMV) only and that registering vehicles with the county is the buyers responsibility
Complaint: [redacted] I am rejecting this response because: It was not about my vehicle being fixed, it was about how rude I was talked toNo one seemed to be able to give me an answer to my questionsI asked to speak to a supervisor twice and both times I was told there was no supervisor, Ive never worked in a place unsupervisedLike I said before I understood my vehicle was not going to be ready right away but no one was communicating with me Sincerely, [redacted]
We spoke to [redacted] this morning about the repair on his vehicleWe have ordered the appropriate parts and let [redacted] know we would let him know when the parts came in so we can schedule him an appointment to fix the shifterAs for the other complaint, the confusion is when we do financing thru our lending source they require the dealer to perfect the lien for the bankIf this fails to get completed we become responsible for the loanSometimes based on the bank they require additional funds to do the loanThe taxes and down payment are separate issues
Sent: Friday, April 07, 10:AMTo: ' [redacted] ' < [redacted] @myRevdex.com.org>Subject: RE: [redacted] Complaint ( [redacted] ) [redacted] sold us his [redacted] on Saturday, February 18th, The paperwork was received by our Accounting department when they opened Monday February 20th, There was a payoff on this vehicle and the check was sent out for the payoff that same Monday, February 20th by accounting An equity check was cut to [redacted] , however our policy is that we do not release the equity check until we’ve receive the title from the bank This VA title record had an electronic lien that was released on March 3rd, then mailed to the dealership The DMV does not always mail out titles the same day they release the electronic lien, and the title was received by us late in the following week around the 10th of March On Monday March 13th the accounting office was notified that [redacted] had called asking for his check He wanted it as soon as possible and the check was released to his Sales Representative that day On Tuesday March 14th, the Sales Representative drove the check to [redacted] ’s home to be hand delivered Our Sales Representative states that the customer was made aware of how long the payoff process would take from day one, as it was explained to them at the time of transaction that it could take up to weeks for us to receive a title back from their bank and that the equity check would not be released until the title had been received The entire process took slightly less than ½ weeks from the morning the car was sold to the dealership to the date that the check was hand delivered Christine H
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as the repair is done at no cost Regards, [redacted]
Please be advised that in addition to filing this complaint with the BBB [redacted] also filed a complaint with the Illinois Department of Insurance. The response to the IL DOI complaint is due on 4/3/17. We are in the process of preparing our response and will send you a copy of the... response when completed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do find it strange that they never replied to my phone calls or fax until the day after I filed the complaint Sincerely, [redacted]
Tony N [redacted] the Fixed Ops Director has called and spoke with the customer The customer has agreed to return to the shop and stated he would be satisfied once he has allowed us to make the repairs accepting our offer for him to use one of our loaner cars while the repairs are being made
Complaint: [redacted] I am rejecting this response because:I have not been contacted by the insurance company it has been unbearable dealing with the insurance company they have not even contacted the finance company regarding my claim not only that they wont even stay in touch with me regarding this matter my next step is to contact the attorney general this insurance company is doing every thing they can think of not to pay for my car I am paying for a rent a car every week which I think I should be reimbursed for Sincerely, [redacted]
Please be advised that this theft claim has been referred to our Special Investigations Unit and is pending testing on the vehicle based on the fact that the vehicle was recovered with no forced entry and no damage to either the steering column or ignition switch Once our investigation is complete we will notify Mr [redacted] of our coverage stance on the theft claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]