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Kingsway Van Lines

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Reviews Kingsway Van Lines

Kingsway Van Lines Reviews (2)

I had a great experience with this companyThe crew arrived on time as scheduled on August 29, Mark and his crew were great, Sam was also very efficientThey worked hard and were in and out within hours When my stuff arrived to Toronto, ON (which was about 8-days later) I found out that my house fell throughThe sellers had financial problems and we had to move onWe couldn't wait longerKingsway had offered storage although delivery was previously scheduledNo issues We finally took possession of our new home this month, October 2, and we accepted our delivery on October 3rd, Great service and happy to report that they do deliveries/pick ups on weekends (so much more convenient)Great service from the delivery crewHank was great and the crew was not complaining at all climbing those steep flights of stairsI asked them to lay blankets at the entrance which they didWe tipped the guys cause we had so much fun with themThey even helped my husband set up our bed Very few minor issues, nothing that is even worth a claim or a complaintThe office staff was great to deal with, and both David and Liz were fantastic

[redacted] From the beginning we had nothing but problems with themThey changed our pickup date without notifying us and when we advised them that wouldn't be possible due to our lease termination they sent a subcontractorThe movers were supposed to show up at 11amThey showed up hours late at a.m., woke up the entire apartment building by yelling in the staircase and did not leave till after a.mThey also showed up with a truck that was ¾ full from a previous move and told us that if all our items did not fit in the truck it wasn't their problemWe asked them for an approximate weight calculation and they said lbsAll our items and boxes were pre-weighed and we knew we had an approximate of lbsLiz promised us that all items were scaled after being unloaded off the truckWe were quite surprised to receive an invoice stating that our shipment weighed lbsWe disputed it and were guaranteed that our items would be rescaled upon delivery with us presentTwo weeks later we received an email saying our items were reweighed and the weight was lbs and they were "sorry" the scale was "defective." This happened after several emails and phone calls going nowhereLiz promised me that my [redacted] road bike valued at $USD would be packaged and wrapped in the warehouse as I complained the movers simply through it into the truck like a sack of potatoesThe bike was never wrapped nor packagedUpon delivery we were presented with extra charges for storage on the invoiceIt took months to get a refundWe never received a proper invoiceSeveral boxes were crushedMy bike frame was scratchedDishes and serving ware were broken even if they were well bubble wrappedFurniture was scratched even if it was wrapped in cellophaneSeveral boxes containing rollerblades, ice skates, shoes and books are missingAfter several attempts of contacting them and going in circles we have simply given up dealing with themThey are unprofessional, rude and try to twist everything and blame the clientI would not recommend this moving company to anyoneWhen we moved our stuff out of storage in Moncton and to our apartment in Montreal we rented a ***, carefully loaded it and drove it the 1000kmIt cost us $less than with Kingsway and was completely stress free [redacted]

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