Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I appreciate the fact that *** sent me a letter with his apology, however I feel as though this letter was just a standard form letter and not very sincere. There was no admission on his part for the lack of communicating with me and not being a person who should be giving strong customer supportThis letter of apology had no merit and shows the lack of Inlanta's poor customer service
We have reviewed the file and correspondence regarding the above referenced complaint filedagainst Inlanta Mortgage, Inc. (“Inlanta”).The customer, Ms. [redacted] contacted our Madison office in regards to a pre-approval on 8/18/14,2014 and contacted the corporate office of Inlanta on 9/25/14. We...
responded immediately to herconcern, extending our apologies to her for the response time she received to her inquiries into apre-approval request with [redacted] in our Madison branch location.We reviewed the correspondence that Ms. [redacted] had with our staff both in the Madison office aswell as the [redacted] branch office who also spoke with her on a couple occasions. Weunderstand why Ms. [redacted] felt frustrated, but we are not at liberty to share with her anyemployee disciplinary action we may or may not take based on our review of the circumstances.I personally spoke with Ms. [redacted] on Monday, September 29th after I had interviewed Mr.March in our [redacted] office and Mr. [redacted] in our Madison office. I assured her that we donot take matters like this lightly and that we could be taking the appropriate steps when the SeniorManagement team met the next day on Tuesday, September 30th. I’ve included a voicemailmessage we received from Ms. [redacted] indicating she would not be filing a complaint with theRevdex.com. When I spoke with Ms. [redacted] she did not indicate that she wanted a personal apologyfrom Mr. [redacted]. We have now included one based on her request in the complaint she chose tofile.Inlanta has held strong lending values for over 20 years. We pride ourselves in our customerservice. We also pride ourselves in maintaining not only our customer’s privacy rights, but alsoour employee’s privacy rights. We do not feel it is fair to our employees to share with ourcustomers any corrective actions taken, but again deeply apologize to Ms. [redacted] for herfrustrations. We did not take this matter lightly and by no means did we “sweep this under thecarpet”. If Ms. [redacted] would want to pursue her request for pre-approval, we would be more than happyto continue working with her and determining the right loan amount for her based on currentfinancial status, or help her with what steps she can take to help build a stronger credit profile,which in turn offers more home buying options. I know Mr. March in our [redacted] office will bemore than happy to continue working with Ms. [redacted].If you have any further questions, feel free to contact me anytime.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I appreciate the fact that *** sent me a letter with his apology, however I feel as though this letter was just a standard form letter and not very sincere. There was no admission on his part for the lack of communicating with me and not being a person who should be giving strong customer supportThis letter of apology had no merit and shows the lack of Inlanta's poor customer service
We have reviewed the file and correspondence regarding the above referenced complaint filedagainst Inlanta Mortgage, Inc. (“Inlanta”).The customer, Ms. [redacted] contacted our Madison office in regards to a pre-approval on 8/18/14,2014 and contacted the corporate office of Inlanta on 9/25/14. We...
responded immediately to herconcern, extending our apologies to her for the response time she received to her inquiries into apre-approval request with [redacted] in our Madison branch location.We reviewed the correspondence that Ms. [redacted] had with our staff both in the Madison office aswell as the [redacted] branch office who also spoke with her on a couple occasions. Weunderstand why Ms. [redacted] felt frustrated, but we are not at liberty to share with her anyemployee disciplinary action we may or may not take based on our review of the circumstances.I personally spoke with Ms. [redacted] on Monday, September 29th after I had interviewed Mr.March in our [redacted] office and Mr. [redacted] in our Madison office. I assured her that we donot take matters like this lightly and that we could be taking the appropriate steps when the SeniorManagement team met the next day on Tuesday, September 30th. I’ve included a voicemailmessage we received from Ms. [redacted] indicating she would not be filing a complaint with theRevdex.com. When I spoke with Ms. [redacted] she did not indicate that she wanted a personal apologyfrom Mr. [redacted]. We have now included one based on her request in the complaint she chose tofile.Inlanta has held strong lending values for over 20 years. We pride ourselves in our customerservice. We also pride ourselves in maintaining not only our customer’s privacy rights, but alsoour employee’s privacy rights. We do not feel it is fair to our employees to share with ourcustomers any corrective actions taken, but again deeply apologize to Ms. [redacted] for herfrustrations. We did not take this matter lightly and by no means did we “sweep this under thecarpet”. If Ms. [redacted] would want to pursue her request for pre-approval, we would be more than happyto continue working with her and determining the right loan amount for her based on currentfinancial status, or help her with what steps she can take to help build a stronger credit profile,which in turn offers more home buying options. I know Mr. March in our [redacted] office will bemore than happy to continue working with Ms. [redacted].If you have any further questions, feel free to contact me anytime.