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Kingwood Psychiatry

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Kingwood Psychiatry Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Despite your attached receipt, we nor our card has received a creditYou can resolve this issue by mailing a check to our address of recordIn addition, I would like a letter apologizing for the rude way my *** was treated when she came in personAfter speaking with the employee about the issue and receiving no assistance, she was rudely instructed to leave the premises.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  We can provide all of the following:
The calls were made after calling our card and verifying with them that they did not receive reimbursement.  Their receipt means nothing if our company never received it.
[redacted] had also tried to contact them more than just the day they are claiming.  
We can provide phone records that shows that we called them more times than what they are claiming
We can also provide records from the card company when I called to confirm that they never received a refund.
Our balance still to this day was never updated.  We can provide a screen shot of the proof that it was never credited only where it was charged.  
The account reflects NO refund given and NEVER at any point in time did.
What documentation can we provide for you.  
Phone records, Online Transactions, Is there a way you can contact our card or can we get them to send out a letter stating that a refund was never granted.
Please advise.
[redacted] & [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Attached are the two statements from our [redacted] covering the time period in question ([redacted] to present). As you can see, there is a transaction dated [redacted] for $110.99. When you look at the other statement (from [redacted] to present), there are no transactions crediting that amount. Once again, I will repeat my request from Kingwood Psychiatry: I would like a check in the amount of $110.99 mailed to my house, the address of record. In addition, I would like a written apology for the way that my [redacted] was treated when she came in person to inquire about the missing credit, which as you can tell, is still missing.
Regards,
[redacted]

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