With regard to the complaint of [redacted] sent to us on December 16, 2014:Mr [redacted] first brought his vehicle to us on May 7, with a leaking oil pan plugAt the time his car had 167,miles on itWe explained that one available solution for the problem was to replace the oil pan at a cost of about $800; an alternative was to replace the drain plug with an oversized plug-- a common and much less expensive solutionMr [redacted] opted for the latterHe returned five months later, on October 8, 2014, for routine maintenance which included an oil changeThe odometer read 175,on that dateNo additional problems were noted at that timeTwo months later, during the week of December 15, 2014, he called and said that the engine was making a knocking noise "due to a leaking drain plug"He added that he has taken it to an independent shop where they are telling him that it needs a new engine.In short, Mr [redacted] has been driving his vehicle for over seven months (and about 7,miles) since the date that we installed the oversized drain plugHad his engine issue related directly to that repair, it would have manifested itself long before nowConsequently, we are not willing to accept responsibility for his current engine problem.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I having a problem understanding when did I reject a oil pan or was told about it needing replace ?? Here are the work order for May and Oct neither shows in comments from Bill Estes about a oil pan being rejected or being told about a " major leak"The May work order shows that a oversize drain plug was put on so I thought it was a fix but when I visited back in October not on my work order or on a vehicle report card that Bill Estes techs does is there mention about a "oil leak" not even in the comment sectionWhen I visited Mears Auto in Brownsburg the GM Harold S [redacted] told me that my drain plug was put on " improperly" and I needed to take it back to where I got it my oil change last....which is Bill Estes Ford in Brownsbrug It seem that Bill Estes doesn't want to repair what there techs has " neglected" to tell me because of how many miles my car has alreadywhich is irrelevantBill Estes has still not even look at my vehicle at Mears Auto in Brownsburg which is appalling you would think a company like this would show a " loyal customer" better customer serviceI am not expecting Bill Estes Ford in Brownsburg to give me a " brand new " engine I am hoping that they would do what is right when there employees damage a customer vehicleIf you have any question about my vehicle Revdex.com you can call Mears Auto Brownsbrug at ask for Howard S [redacted] I am currently without a car to get back and forth to work which is miles aways and if this isn't resolve will be contacting the Attorney General next.? Regards, [redacted]
I am writing in response to your letter of December with regard to the above referenced file We have located Mr***'s service contract cancellation request and have Issued a refund check In the amount of $1,that will be mailed todayWe have no excuse for the delay In processing this refund as it appears that the cancellation paperwork was simply misplaced, We offer our apologies to Mr& Mrs*** I hope this information is helpful In resolving this complaintIf you would like to further discuss It, I can be reached at 317-872- Sincerely, [redacted] Chief Financial Officer
Please be advised that as of this date we have agreed to pay Mr. [redacted] $1,000 as a good faith offer to resolve this matter. I hope this information is helpful In resolving this complaint. If you would like to further discuss you can reach me at 872-3315. Sincerely, William T. L [redacted] Chief Financial Officer</
We should not of charged shop supplies We will refund her the amount for the supplies today I will call her and apologize ThanksAndy W [redacted] General ManagerBill Estes Ford
With regard to the complaint of [redacted] sent to us on December 16, 2014:Mr. [redacted] first brought his vehicle to us on May 7, 2014 with a leaking oil pan plug. At the time his car had 167,952 miles on it. We explained that one available solution for the problem was to replace the oil pan at a...
cost of about $800; an alternative was to replace the drain plug with an oversized plug-- a common and much less expensive solution. Mr. [redacted] opted for the latter. He returned five months later, on October 8, 2014, for routine maintenance which included an oil change. The odometer read 175,395 on that date. No additional problems were noted at that time. Two months later, during the week of December 15, 2014, he called and said that the engine was making a knocking noise "due to a leaking drain plug". He added that he has taken it to an independent shop where they are telling him that it needs a new engine.In short, Mr. [redacted] has been driving his vehicle for over seven months (and about 7,500 miles) since the date that we installed the oversized drain plug. Had his engine issue related directly to that repair, it would have manifested itself long before now. Consequently, we are not willing to accept responsibility for his current engine problem.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I having a problem understanding when did I reject a oil pan or was told about it needing replace ?? Here are the work order for May 2014 and Oct 2014 neither shows in comments from Bill Estes about a oil pan being rejected or being told about a " major leak". The May work order shows that a oversize drain plug was put on so I thought it was a fix but when I visited back in October not on my work order or on a vehicle report card that Bill Estes techs does is there mention about a "oil leak" not even in the comment section. When I visited Mears Auto in Brownsburg the GM Harold S[redacted] told me that my drain plug was put on " improperly" and I needed to take it back to where I got it my oil change last....which is Bill Estes Ford in Brownsbrug. It seem that Bill Estes doesn't want to repair what there techs has " neglected" to tell me because of how many miles my car has already.... which is irrelevant. Bill Estes has still not even look at my vehicle at Mears Auto in Brownsburg which is appalling you would think a company like this would show a " loyal customer" better customer service. I am not expecting Bill Estes Ford in Brownsburg to give me a " brand new " engine I am hoping that they would do what is right when there employees damage a customer vehicle. If you have any question about my vehicle Revdex.com you can call Mears Auto Brownsbrug at 317 852 4621 ask for Howard S[redacted] I am currently without a car to get back and forth to work which is 40 miles aways and if this isn't resolve will be contacting the Attorney General next.?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am writing in response to your letter of December 9 with regard to the above referenced file.
We have located Mr. [redacted]'s service contract cancellation request and have Issued a refund check In the amount of $1,595.02 that will be mailed today. We have no excuse for the delay In processing this...
refund as it appears that the cancellation paperwork was simply misplaced, We offer our apologies to Mr. & Mrs. [redacted].
I hope this information is helpful In resolving this complaint. If you would like to further discuss It, I can be reached at 317-872-3315.
Sincerely,
[redacted]
Chief Financial Officer<
Please be advised that as of this date we have agreed to pay Mr. [redacted] $1,000 as a good faith offer to resolve this matter.
I hope this information is helpful In resolving this complaint. If you would like to further discuss you can reach me at 872-3315.
Sincerely,
William T. L[redacted]
Chief Financial Officer</
We should not of charged shop supplies. We will refund her the amount for the supplies today. I will call her and apologize. ThanksAndy W[redacted]General ManagerBill Estes Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
With regard to the complaint of [redacted] sent to us on December 16, 2014:Mr [redacted] first brought his vehicle to us on May 7, with a leaking oil pan plugAt the time his car had 167,miles on itWe explained that one available solution for the problem was to replace the oil pan at a cost of about $800; an alternative was to replace the drain plug with an oversized plug-- a common and much less expensive solutionMr [redacted] opted for the latterHe returned five months later, on October 8, 2014, for routine maintenance which included an oil changeThe odometer read 175,on that dateNo additional problems were noted at that timeTwo months later, during the week of December 15, 2014, he called and said that the engine was making a knocking noise "due to a leaking drain plug"He added that he has taken it to an independent shop where they are telling him that it needs a new engine.In short, Mr [redacted] has been driving his vehicle for over seven months (and about 7,miles) since the date that we installed the oversized drain plugHad his engine issue related directly to that repair, it would have manifested itself long before nowConsequently, we are not willing to accept responsibility for his current engine problem.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I having a problem understanding when did I reject a oil pan or was told about it needing replace ?? Here are the work order for May and Oct neither shows in comments from Bill Estes about a oil pan being rejected or being told about a " major leak"The May work order shows that a oversize drain plug was put on so I thought it was a fix but when I visited back in October not on my work order or on a vehicle report card that Bill Estes techs does is there mention about a "oil leak" not even in the comment sectionWhen I visited Mears Auto in Brownsburg the GM Harold S [redacted] told me that my drain plug was put on " improperly" and I needed to take it back to where I got it my oil change last....which is Bill Estes Ford in Brownsbrug It seem that Bill Estes doesn't want to repair what there techs has " neglected" to tell me because of how many miles my car has alreadywhich is irrelevantBill Estes has still not even look at my vehicle at Mears Auto in Brownsburg which is appalling you would think a company like this would show a " loyal customer" better customer serviceI am not expecting Bill Estes Ford in Brownsburg to give me a " brand new " engine I am hoping that they would do what is right when there employees damage a customer vehicleIf you have any question about my vehicle Revdex.com you can call Mears Auto Brownsbrug at ask for Howard S [redacted] I am currently without a car to get back and forth to work which is miles aways and if this isn't resolve will be contacting the Attorney General next.? Regards, [redacted]
I am writing in response to your letter of December with regard to the above referenced file We have located Mr***'s service contract cancellation request and have Issued a refund check In the amount of $1,that will be mailed todayWe have no excuse for the delay In processing this refund as it appears that the cancellation paperwork was simply misplaced, We offer our apologies to Mr& Mrs*** I hope this information is helpful In resolving this complaintIf you would like to further discuss It, I can be reached at 317-872- Sincerely, [redacted] Chief Financial Officer
Please be advised that as of this date we have agreed to pay Mr. [redacted] $1,000 as a good faith offer to resolve this matter. I hope this information is helpful In resolving this complaint. If you would like to further discuss you can reach me at 872-3315. Sincerely, William T. L [redacted] Chief Financial Officer</
We should not of charged shop supplies We will refund her the amount for the supplies today I will call her and apologize ThanksAndy W [redacted] General ManagerBill Estes Ford
With regard to the complaint of [redacted] sent to us on December 16, 2014:Mr. [redacted] first brought his vehicle to us on May 7, 2014 with a leaking oil pan plug. At the time his car had 167,952 miles on it. We explained that one available solution for the problem was to replace the oil pan at a...
cost of about $800; an alternative was to replace the drain plug with an oversized plug-- a common and much less expensive solution. Mr. [redacted] opted for the latter. He returned five months later, on October 8, 2014, for routine maintenance which included an oil change. The odometer read 175,395 on that date. No additional problems were noted at that time. Two months later, during the week of December 15, 2014, he called and said that the engine was making a knocking noise "due to a leaking drain plug". He added that he has taken it to an independent shop where they are telling him that it needs a new engine.In short, Mr. [redacted] has been driving his vehicle for over seven months (and about 7,500 miles) since the date that we installed the oversized drain plug. Had his engine issue related directly to that repair, it would have manifested itself long before now. Consequently, we are not willing to accept responsibility for his current engine problem.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I having a problem understanding when did I reject a oil pan or was told about it needing replace ?? Here are the work order for May 2014 and Oct 2014 neither shows in comments from Bill Estes about a oil pan being rejected or being told about a " major leak". The May work order shows that a oversize drain plug was put on so I thought it was a fix but when I visited back in October not on my work order or on a vehicle report card that Bill Estes techs does is there mention about a "oil leak" not even in the comment section. When I visited Mears Auto in Brownsburg the GM Harold S[redacted] told me that my drain plug was put on " improperly" and I needed to take it back to where I got it my oil change last....which is Bill Estes Ford in Brownsbrug. It seem that Bill Estes doesn't want to repair what there techs has " neglected" to tell me because of how many miles my car has already.... which is irrelevant. Bill Estes has still not even look at my vehicle at Mears Auto in Brownsburg which is appalling you would think a company like this would show a " loyal customer" better customer service. I am not expecting Bill Estes Ford in Brownsburg to give me a " brand new " engine I am hoping that they would do what is right when there employees damage a customer vehicle. If you have any question about my vehicle Revdex.com you can call Mears Auto Brownsbrug at 317 852 4621 ask for Howard S[redacted] I am currently without a car to get back and forth to work which is 40 miles aways and if this isn't resolve will be contacting the Attorney General next.?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am writing in response to your letter of December 9 with regard to the above referenced file.
We have located Mr. [redacted]'s service contract cancellation request and have Issued a refund check In the amount of $1,595.02 that will be mailed today. We have no excuse for the delay In processing this...
refund as it appears that the cancellation paperwork was simply misplaced, We offer our apologies to Mr. & Mrs. [redacted].
I hope this information is helpful In resolving this complaint. If you would like to further discuss It, I can be reached at 317-872-3315.
Sincerely,
[redacted]
Chief Financial Officer<
Please be advised that as of this date we have agreed to pay Mr. [redacted] $1,000 as a good faith offer to resolve this matter.
I hope this information is helpful In resolving this complaint. If you would like to further discuss you can reach me at 872-3315.
Sincerely,
William T. L[redacted]
Chief Financial Officer</
We should not of charged shop supplies. We will refund her the amount for the supplies today. I will call her and apologize. ThanksAndy W[redacted]General ManagerBill Estes Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]