Dear who may concerned Being that this is the first complaint that we have had during our years of business, we take these comments very seriouslyUnfortunately, the individual who filed the complaint provided few details about the event, such as the date and the time, so we are unable to address that situation specificallyDespite the lack of specifics, we have been making changes to improve the flow of the business In fact, since the approximate time that the complaint was filed, we have made changes to our staff, with both the servers and the kitchen staffWe hope that these changes bring better experiences for our customers overall, and we will take this as a lesson for the future The customer desired refund the cost of the charges during the visit, we will gladly refund full amount of momey they spentIf they provide payment copy, then we will take care as soon as we can Thank you so much for give us a opportunity to take care of this matter again Sincerely, Yu K [redacted] Owner of Kinrestaurant
Dear who may concerned Being that this is the first complaint that we have had during our years of business, we take these comments very seriouslyUnfortunately, the individual who filed the complaint provided few details about the event, such as the date and the time, so we are unable to address that situation specificallyDespite the lack of specifics, we have been making changes to improve the flow of the business In fact, since the approximate time that the complaint was filed, we have made changes to our staff, with both the servers and the kitchen staffWe hope that these changes bring better experiences for our customers overall, and we will take this as a lesson for the future The customer desired refund the cost of the charges during the visit, we will gladly refund full amount of momey they spentIf they provide payment copy, then we will take care as soon as we can Thank you so much for give us a opportunity to take care of this matter again Sincerely, Yu K [redacted] Owner of Kinrestaurant