Kinkade's Automotive

Receipt

As stated on the receipt, all of our work has a 12 month/12,000 mile warranty. If the alternator that was purchased from our facility was the cause of the customer's mechanical break down, then this incident that the customer is referencing is covered from the date and mileage on the receipt and must be brought back to us for warranty repairs as noted in the invoice. By replacing the alternator, we can not guarantee that all the other parts on the vehicle may or may not fail at any given time. As a side note, the complainant's last name is different from the name on the receipt. If vehicle has transferred ownership, warranty is non-transferable without the original owner's consent and our documentation in writing. If the alternator is currently faulty, we will gladly replace it providing that the vehicle is within the mileage on the receipt. Thanks.

The customer's statement is true and we never disputed that at all. The issue is, is that the customer took it to another facility instead of bringing the vehicle back to us for the warranty repairs. Also, customer requested a refund for the service but did not bring back the faulty part. For...

example, you couldn't request that [redacted] give you a refund for a broken TV without bringing the TV back to the company in which you bought it from.  I understand the customer's frustration, but I am limited as to what I can do regardless of what the receipt said from the dealer. It also states on the bottom of our invoices, that "warranty work has to be performed in our shop". This is not a good situation for the customer or us, but if the vehicle was brought back to our facility, the warranty work would have been preformed without question. Should anyone have any questions and/or comments, please don't hesitate to call or email. I apologize for the late reply, the email notification went in to the spam folder. Thank you.

Kinkade's delivers! When ** says it will be done, that's exactly what happens, great service, and the costs are reasonable. Keep up the good work!

I brought my car for an oil change on Friday, June 19, 2015. I made an appointment for 10:00am and the car was not ready until 12:20pm.

I checked the oil level late in the afternoon. To my surprise the oil level was below the first hole of the oil dip stick indicating it was 1/2 -1 qt low but also the color of the oil was black. So my conclusion is that the oil change was never performed.

The customer's statement is true and we never disputed that at all. The issue is, is that the customer took it to another facility instead of bringing the vehicle back to us for the warranty repairs. Also, customer requested a refund for the service but did not bring back the faulty part. For...

example, you couldn't request that [redacted] give you a refund for a broken TV without bringing the TV back to the company in which you bought it from.  
I understand the customer's frustration, but I am limited as to what I can do regardless of what the receipt said from the dealer. It also states on the bottom of our invoices, that "warranty work has to be performed in our shop". This is not a good situation for the customer or us, but if the vehicle was brought back to our facility, the warranty work would have been preformed without question.
 
Should anyone have any questions and/or comments, please don't hesitate to call or email. I apologize for the late reply, the email notification went in to the spam folder. Thank you.