Kinney Pools

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Fantastic companyClosed my pool great, professional service.I would highly recommend this company for all your pool needs!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

At the time the contract was signed, we were unaware that [redacted] had disturbed the conservation/wetlands easement on her propertyShe had to remove the dirt restoring it to its initial and natural state to prevent any further interventions with the DEPThis obviously increased the projected timelineThe topographical survey has been sitting completed at [redacted] for a couple of weeks now just waiting for [redacted] to make payment so that they could release it to usWithout the topographical survey, especially in this case showing the DEP compliance, a permit cannot be submitted as it is incomplete [redacted] is completely aware of thisShe has decided tocontinue to berate us regardless of our response indicating that even though we had absolutely no control over DEP regulations that we will in fact release her from the contract as well as return to her the non-refundable depositAt this point, we do not know what else [redacted] would like us to do

Complaint: [redacted] I am rejecting this response because: There was one leak before the sand filter was installed There were many leaks after the improper installation of the new sand filter, as stated in the referenced ticket It is not fair that I should be charged for a service that was mistakenly performed It's not fair that I paid $for a new sand filter that deposits sand in my pool and at the back-wash outlet This company should stand behind its product and correct, without charge, the problem with its sand filter, as noted on ticket #*** Regards, [redacted]