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Kinney's Automotive Service, Inc.

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Reviews Kinney's Automotive Service, Inc.

Kinney's Automotive Service, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2015/08/08) */
Contact Name and Title: *** ***-Support Cordin
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@deicommunities.com
Dear Mr***:
I wanted to follow up to our conversation yesterday as it pertains to your lease agreement at
Pointe InvernessLet me address the items we discussed yesterday and I will then address the additional concerns in your Revdex.com complaint
The lease agreement requires a day written noticeThe lease then rolls into a month to month lease until such time you renew your lease or give the required written noticeIt is important to understand why we require the noticeMany times we have residents come into the office to discuss their optionsBy having a day written notice, it takes all of the uncertainty out of a residents desireThe last thing that we want to happen is to lease your apartment to a new resident thinking you were moving out when in fact, you were staying
The written notice requirement is standard with all of our communities and a very common industry practiceSome communities may require a day while others daysThe day requirement at Pointe inverness has been in place for a few years and unfortunately we can't waive that requirementWhat I can offer is, as long as pay your rent for September within the allotted grace period, should your apartment get re-rented and someone moves in during the time period you are paying for, we will refund the days where we collected double rentFor example, since you are required to pay through September 30th, should a resident move in on September 15th, we would refund you the rent from the 15th through the 30thI must reiterate that there are no guarantees, but we will try our best to rent your home
You also mentioned the ongoing maintenance issues and think you are directly mentioning the dryerThe appliances at Pointe Inverness are a GE productThis past summer, GE had a major fire at their supply center causing major issues with their parts inventoryYou and I spoke a few months ago about this issueI tried all of our available parts suppliers and everyone was having a similar issueOur maintenance team then wired the dryer so that it would still be functional until the new part could arriveI understand it wasn't an ideal situation but given the part issue, it was the best solution we had at the given timeOnce that part was available, it was installed
I am sorry you didn't find Pointe Inverness to your likingI wish you and your family the best of luck
Sincerely,
Brent ***
Regional Vice President
OFFER:

Revdex.com spoke by phone with the businessConsumer brought in the vehicle complaining of a noise in the engineA friend had told him the noise was coming from the alternator Upon investigation, the business discovered that, while there was a slight noise from the alternator, the major issue was
a noisy water pump bearing They called the consumer with an estimate before they did the work, and he approved it So they replaced the water pump, leaving a very slight squeal from the alternator When the consumer returned, he was upset that there was still a noise The business then put a replacement alternator in at their expense in order to satisfy the customerThey did not charge him for the part or the labor. The work they did was absolutely necessary, and the water pump was about to failConsumer was not charged for the alternator, which would have actually been a more expensive repair than the water pump

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