Kipling Veterinary Hospital and Wellness Center

Good afternoon,On March *, 2016, a supervisor spoke to [redacted] and the situation has been resolved.Thank you,Carmella T***Assistant Billing ManagerSunrise Medical Laboratories

Good afternoon,We did receive a check forwarded to us by the patient that was sent to her by Empire BC/BS The check was not for our services and since we had scanned the check and cashed it, we sent a refund check to Empire BCBS on April *, The check number was [redacted] for the amount of $ At this time the patient is not due a refund since we did not receive an additional payment for the $that was sent to her by her insurance company for our services We only charged the $allowed by her insurance company and sent to the patient We would like to apologize for any confusion and dissatisfaction this caused for the patient Please let us know if you need any further information.Thank you, [redacted] ** ***

Good afternoon, In response to the above complaint here is the following information We did originally receive the incorrect insurance information and recevied a denial from the insurance carrier At that time we billed the patient and were given her insurance information We rebilled the insurance and it was denied a second time On November *, the patient's mother called and advised us she was appealing the claims with the insurance company The letter the patient received was from the Sunrise Medical Laboratories Billing department and not from an outside collection agency The bill was never sent to collection We have since received a Timely Filing Denial from the insurance company and have adjusted the bill The account has been closed as of and no further bills will be issued for that date of service We apologize for any inconvenience to the patient and would like to reassure her that the account is closed Thank you, Carmella T [redacted] Assistant Billing Manager Sunrise Medical Laboratories

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sunrise Labs is attempting to collect money that United Healthcare states that I did not owe(see bottom, last page of attachment)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are investigating the complaint and will have a full response by Friday, May **,2015.

Good afternoon,We did receive a check forwarded to us by the patient that was sent to her by Empire BC/BS.   The check was not for our services and since we had scanned the check and cashed it, we sent...

a refund check to Empire BCBS on April *, 2015. The check number was [redacted] for the amount of $184.09.   At this time the patient is not due a refund since we did not receive an additional payment for the $177.84 that was sent to her by her insurance company for our services.  We only charged the $177.84 allowed by her insurance company and sent to the patient.   We would like to apologize for any confusion and dissatisfaction this caused for the patient.  Please let us know if you need any further information.Thank you,[redacted]

Good afternoon,On March *, 2016, a supervisor spoke to [redacted] and the situation has been resolved.Thank you,Carmella T[redacted]Assistant Billing ManagerSunrise Medical Laboratories

Good afternoon,
In response to the above complaint here is the following information.  We did originally receive the incorrect insurance information and recevied a denial from the insurance carrier.  At that time we billed the patient and were given her insurance information.  We...

rebilled the insurance and it was denied a second time.  On November *, 2015 the patient's mother called and advised us she was appealing the claims with the insurance company. 
The letter the patient received was from the Sunrise Medical Laboratories Billing department and not from an outside collection agency.  The bill was never sent to collection.  We have since received a Timely Filing Denial from the insurance company and have adjusted the bill.  The account has been closed as of 01/**/2016 and no further  bills will be issued for that date of service.
We apologize for any inconvenience to the patient and would like to reassure her that the account is closed.
Thank you,
Carmella T[redacted]
Assistant Billing Manager
Sunrise Medical Laboratories

Good afternoon,
This is in response to the above complaint ID#[redacted].  Sunrise Medical Laboratories did receive a $13.00 money order from [redacted] dated November **, 2015 but it was for a different account number, [redacted] for the date of service of 08/**/2015.  I have...

attached a copy of the money order to this response.  Sunrise Medical Laboratories has no record of receiving a payment for account number [redacted] for the date of service of 08/**/2015.
[redacted] is still responsible for the $13.00 for account [redacted]. 
Please let me know if I can be of any further assistance.
Sincerely,
Carmella T[redacted]
Assistant Billing Manager
Sunrise Medical Laboratories
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Good morning,
[redacted] had two separate dates of service (08/**/2015 & 08/**/2015) for which he was responsible for a $13.00 copay for each date of service.  The documents he attached indicates the $13.00 copay on each.  Sunrise Laboratories only received one $13.00 payment for the date of service of 08/**/2016 account [redacted].  A copy of the payment and invoice stub were attached to my previous response.
[redacted] is still open for the $13.00 copay for the date of service of 08/**/2015.
The patient's responsibility is the same as indicated on the EOBs that [redacted] attached to his response.  Sunrise Medical Laboratories is not sure what [redacted] is disputing.
Thank you,
Carmella T[redacted]
Assistant Billing Manager
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]