Kipp Landscaping Contractors

I am rejecting this response because: I understand because I contacted attorney generals office, that hopefully soon I can get this resolvedN [redacted] custom body shop is shadyIf no resolution is done at the attorney generals office than I will proceed to courtThank you [redacted]

Business provided signed documentation

In regards to complaint (illegible word) [redacted] filed by [redacted]. The 2002 Honda Accord was brought into our establishment for service with check engine light present, We sent vehicle to [redacted] Honda for service it was determined by [redacted] Honda said vehicle needed distributor cap and...

rotor services was complete and car was returned engine light no longer present.Customer bring car back 7-10 days later suggesting more issues which they believe are engine problems. [redacted] again serviced said vehicle replacing distributor & igniter. Car was returned to customer engine light wasn't present.Customer return 7-10 days later stating car stopped moving upon further evaluation we've come to the conclusion said vehicle has transmission issues unrelated to issues of previous (word cut off page).brief overview: This vehicle has over 200,000 miles is over 13 ears old please note cars which has many issues with high service bills being incured it our policy to ensure our customers are satisfied we performed top notch service. We regret our customer is experiencing other issues that are unrelated to our service.

I am rejecting this response because:
I understand because I contacted attorney generals office, that hopefully soon I can get this resolved. N[redacted] custom body shop is shady. If no resolution is done at the attorney generals office than I will proceed to court. Thank you 
[redacted]

I am rejecting this response because I took my car to Nelson with the sole purpose of fixing all the issues with the car which I paid over $1,200 I know it doesn't cost $1,200 to fix a distributor cap. I took my car to him to make sure that my car is performing better than when I took to him. Secondly [redacted] Honda has no record of my car being at their premise. I just spent over $600 at another auto shop for my car to run properly

To whom it may concern: The repairs in question were not performed all at once, each time car was returned it needed something different repaired. The vehicle in question has well over 200,000 miles on it.When vehicle was last repaired, we replaced the whole distributor, not just the cap. When vehicle was reported to us as not running yet again, we sent our honda mechanic who diagnosed the problem as being in the transmission not the engine. All our previous repairs were to the engine, therefore we felt no obligation to repair the transmission. The vehicle in question was never at [redacted] Honda, the mechanic that works at [redacted] Honda. To summarize, due to the fact that the transmission was unrelated to the engine repairs, we feel no obligation to the repairs in this matter.

To whom it may concern:We sell our vehicles as is, the buyer signs a statement acknowledging this fact. However, occasionally we do offer a warranty and when we do it is with the understanding that all service and maintenance be performed by us, specifically an oil change every three thousand...

miles.[redacted] signed paperwork agreeing to these conditions. [redacted] has put over eight thousand miles on the vehicle since purchasing it from us, and not once brought it in for an oil change. This alone releases us from any responsibility[redacted] brought the vehicle to us concerning an engine noise, we looked at the vehicle, determined the oil was brand new, even though it was not due for an oil change, therefore it is our belief she ran it out of oil, damaged the motor, added oil and sent it to us to be repaired Regardless, it is not our responsibility to repair since she did not have the vehicle properly serviced with us.[redacted] has brought the car in for various repairs and each time we accommodated her.I have paper work signed by [redacted] which proves the truth of this statement as well as an eyewitness.

Business provided signed documentation.