Kippes Insurance

Complaint: [redacted] I am rejecting this response because: there has always been an excuse for whatever problem was caused by C- On top of all the negative online reviews, I personally have multiple neighbors that continue to have the same issues we call do Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Their explanation is not satisfactoryI do not have time to argue with a deceitful business just trying at all cost to make money from hardworking peopleWith this attitude towards customer I can assure you that this business will be dead in yearsI can see why people in my neighbhorhood don't use them anymoreI was the only using them on my streetI dumped them too Regards, [redacted]

The contract was canceled at the customer's request 02/09/Please see the attached statement reflecting: the liquidated breach fees, credit for the remainder of the quarter (02/09/16-03/31), equipment fees, and the additional collection costsThe contract, and terms of our agreement, are attached as well.Whether the carts would have been charged on 02/09, or 05/12, the actual equipment fee is the sameFriday 06/17/will be the fifth attempt to retrieve our company owned propertyWe stand by the original responseIf the equipment is successfully collected Friday a credit in the amount of will be issued to the balance of 353.88, leaving due to Account Services

[redacted] continues to overload our containers by weight/volumeThey are placing non compactible/construction material inside the unitThese actions go against the terms of our contract (*please see the attached).Servicing this type of material, inside a frontload container can cause: injury to our driver, damage to C-owned equipment, damage to our vehicle, and potential risk others as wellDue to the seriousness of the actions on the part of the customer please remove all construction/non compactible debris from our container between now & Thursday of next week so we can final the unit, and close the accountAny services we were incapable of performing were a direct result of the customer's violation of the agreement

C-shows four recorded delays over the past yearIn each instance a work order was put in for the can to be serviced the following dayOther events of skipped service may have been attributed to suspension for non-paymentC-agrees to maintain a 95%, or higher, collection ratioCurrently, the customer remains at 96.15%Should the service rating drop below 95% we will cancel the contract without penaltyC-empowers customer service representatives to handle all types of callsThey are given the latitude and autonomy to make decisions, and provide answers to questions like these on the company’s behalfThe resolution offered by the customer service representatives was in accordance with company policy, and is not subject to change

The terms of our agreements can be found at h [redacted] The contract renewed on 06/30/since notice was not provided days prior to the end of the agreementThe new contract date is 08/30/The service was suspended on the account for non payment 08/15/Customers call and cancel services for many different reasons everydayWhile the Customer Service Representative may not have outlined the penalty fees on the original communication, this was explained in detail on Friday 08/21/while speaking with the CSR Supervisor, [redacted] Even though the penalty amount was given the customer still expressed her wish to cancel the agreementWe are scheduled to pickup the equipment on 08/25/15, after 7:00amIf the equipment is returned the final principal account balance will be We credited 08/25/- 09/30/services, and the reinstatement fee since service was never reinstatedAdditionally, the month liquidated penalty amount outlined in our agreement was addedPlease pay the balance within days to avoid further collection costs and activity*Original Submission of Contract, & Final Account Statement Attached*

The terms & conditions outline C-follows what the GPS showsPlease see the Service Policy below:Service PolicyAlthough Contractor's goal is to provide scheduled service 100% of the time, we guarantee a minimum of a 95% successful service ratio on their scheduled collection day during the course of the contract year, and each renewal contract term thereafterCustomer agrees to have all products out to the curb for collection by 7:00am on their assigned service day, unobstructed, & in the proper collection receptacleCustomer agrees to provide notice within hours of a missed serviceA customer's failure to comply with the service policy terms could result in the prevention of a successful scheduled collectionContractor utilizes GPS systems in vehicles to determine whether or not our vehicle went down the street from the hours of 7:00am until our close of businessIf GPS confirms C-did not go down a street, the customer will be assigned a work order, and the trash/recycle will be collected within 24-hoursCustomers should keep work order numbers for future referenceAs a courtesy, we will issue a credit for one recycle pickupThe $will go towards the next quarterly billThank You,

Complaint: [redacted] I am rejecting this response because: the business is repeating the same excuse Regards, [redacted] ***

We have attached the sign up form, terms, and statement of account.The customer signed up for service 08/18/and accepted the terms of the contractThe contract automatically renews unless notice is provided via certified mail at least days prior to the end date on the renewal term Currently this agreement is still under contract through 08/18/2017, and will roll over unless proper notice is given.Bills are due net The bill in question was dated January 1st, The late fee and suspension occurred on 02/16/2017, days after the bill dateThe customer paid the bill on 02/20/2017, days after the bill dateAs a courtesy the customer service representative DID waive the fee mentioned in the complaint on 02/21/Contracts are transferrable if residents move to an area we serviceAs such, customers are required to provide qualified move documentation before a contract can be transferred, or closed without penaltyProof of move may include, but is not limited to: lease agreements, military move orders, proof of purchase, etc.In the event the customer would like to cancel, or close please forward the documentation via certified mail to [redacted] ***Thank You

We have attached a copy of the confirmation where the customer agreed to all terms of C-Disposal Systems contractThe terms outline the customer's responsibility for C-issued equipment.On 12/09/the customer reported their container was missingLater the same afternoon another resident on this street called in to report it was in their yardAnother, similar circumstance occurred on 04/09/The driveway of Mason King is on an incline, and the street itself is an incline (see photos attached)Additionally, the containers themselves are very light to help with maneuvering by our drivers, helpers, customers, and especially the elderly communityThe containers can blow down a street very easily, even being lifted up at times, but the odds are drastically increased when these units sit on, or around, hillsMrsCordeau spoke with our customer service department about the missing equipment, and the terms of the contractMrCordeau called our office repeatedly, and wrote email messages to multiple employeesJust because C-6's personnel was not willing to concede to the demands, or agree with the accusations presented, it does not make them bad customer service representativesC-has ample grounds to charge the customer for the equipment, and charge for liquidated breachIn this particular case we are electing to end this business relationship immediatelyThe account will be closed effective 04/08/16, and you will received a close out statement in the mail

The account is currently on stop service for non-payment, please see the attached invoiceThe original invoice was mailed on 01/01/The account was suspended on 02/16/since payment was not received, and an additional late/reinstatement fee of was added to the accountAccounts must be paid in full to resume serviceThe account already received a one-time courtesy credit for the additional fee, so the must be paid in order to resume servicesThe suspension of service policy is also outlined on the attached terms (page 2/2)The original sign up confirmation is attached, start date 10/29/Customers cannot proceed with signing up for services, unless they agree to the termsThis is outlined on the confirmation page noted: “terms: Accept”The Auto-Renewal is mentioned on page 1/of the terms as wellIt explains that all contracts are for a period of one year with an automatic renewal for like terms unless notice is given via certified mail at least days prior to cancelationCustomers have the option to cancel early, but the account would be charged liquidated damagesThis is explained on page 1/of the terms under cancelation policy.The customer called back in to advise they were moving, and wished to cancel the agreementWe verified on Bexar County Appraisal District they currently still own the home (see attached print out)We would need certified proof of the sell/move to proceed with closing due to the transfer out of C-6’s service areaIf the customer is not moving & still wishes to cancel they may do so by sending in a request via certified mail to: C-Disposal Systems PO Box San Antonio, TXwith payment of The stop date would revert back to the point the account went on stop service, a credit would be issued from 02/15/– 03/31/16, liquidated fees would be added, and the final fee for the equipment would be addedWe would then schedule a date to final the equipment, and once the equipment is retrieved the contract would be considered fulfilled.An alternate option is to pay the to resume services, pay the remaining quarters timely to avoid suspension, and send in a cancelation via certified mail at least days prior to 10/29/to cancel out without penalty

Our original response remains the sameMr [redacted] can contact Account Services to pay the delinquent bill.Additionally we would like to add that our company does not respond to comments on public forums made by our organizationWithout written consent we cannot divulge the individual account circumstancesWe will add that many of these customers have been placed on stop service for non payment, cannot be verified as even being a customer of C(could be a competitor), and in a few already being pursued in a court of law

Please see the Sign Up Now area of our websiteCustomers have the option to select twice per week service which includes the cart, recycle bin, and up to additional gallon bags of trash, or once per week service which only includes one cart for each (no additional items)Ms*** elected for the once per week option (sign up confirmation attached) Since the start of service, 12/21/14, C-has only received three complaints from this customerThe first on 02/29/resulted from the customer having trash inside her recycle unitRecycle cans cannot be collected with contaminated debris, or the entire load is at risk of being rejected and sent to the landfillThe customer expressed herself by screaming and cursing at C-office staffMs [redacted] called in a miss on 07/07/After researching, it was determined she did not place the can out on her scheduled dayWe received the call yesterday on 03/29/that Ms [redacted] was unhappy we didn't pick up the additional bags of trash sitting outside of her canOur customer service team explained since she was a once per week customer no additional bags were includedHowever, we offered to put in a separate work order for collection, which does have a small fee involved (per bag)She advised us she wasn't paying us anything extra, and would be contacting the Revdex.com to resolve the matter on her behalf In all three instances C-staff adhered to company policy, and terms of the agreementEveryone is trained to handle calls like these, and the options given are not subject to change

Our original response remains the sameWe are acting in accordance with our contractCustomers have the ability to review contract terms before accepting agreementsPlease submit payment for the balance due to avoid additional collection activity

Complaint: [redacted] I am rejecting this response because:I did not request to cancel the contract on 02/09/I went to their office on 02/04/and asked how to cancel the contract [redacted] Told Me To Write a letter by May to terminate the service with a cero balance or to pay on that day 02/04/I choose to wait till May and write the letter to cancel the contractThis is the seventh attempt asking for the termination of the contract with the signature of the person who terminate my contractTheir equipment is being outside my residence ready to be collect since 02/04/l have several pictures and videos that can provide to prof that I still have the service their personal in their trucks collecting the garbage from my residence every week till this month as they weresupposed to do until I make the proper cancelationI just want to terminate the contract with this company the proper way but they do not want to accept that they are making to many mistakes and they want me to pay for Regards, [redacted]

Please see: the customer's original cancelation request, the acceptance of the terms sheet generated when the customer signed up, the current account statement, and the terms of the contractThe customer agreed to pay liquidated breach fees in the event they elected to cancel, in this case for convenienceThe account balance is after adjustments were made to the final portion of this quarterAny balance not paid before 03/15/17, will be turned over to collectionsThank You

We have attached a copy of the original confirmation of acceptance, and the terms of the agreementThis account has had service since 02/01/During this time we have six documented misses: 02/07/11, 02/09/11, 02/14/11, 07/12/13, 05/05/14, & 06/11/Since the start of the agreement there have been approximately services, making the service collection ratio 99.25%During the past year we only have one documented miss on 06/11/15, and with services, this puts the collection ratio at 99.36%.The customer service department is trained to handle these types of calls, and given autonomy to answer questions on the company's behalfThe resolution provided was in accordance with company policy, and is not subject to changeThe contract is in effect until 02/01/The customer can remain with C-through the duration, providing proper notice days prior to renewal via certified mail, or cancel now by sending the official cancelation letter with a payment of $Either option would fulfill the terms of the contract

Complaint: [redacted] I am rejecting this response because: I been trying to terminate the contract since February due to a very bad service l went to the business office personally to complain and ask them how to terminate the contract at this time theytold me that my service was cancel that was their first mistake then I proof that my payment was made customer service supervisor [redacted] told me that if l want to cancel the contract that day there was a cancelation fee or to wait until May the month before the next trimester to submit a letter to cancel the contract without the feeOn May l returned to the business office to drop the letterThey infomed me that my service is been cancel and the equipment was already collected from my residence that is what it was showin in the cocomputer.That was their second mistakeI informedthem that there was a mistake because their containers still in my residencethat is why l agree with the cancelation fee until the prove who made the cancelation and when the cancelation was madea soon as they give me a copy of the cancelation with the signture of the person who made the cancelation.will pay them for their service but they need to be fair with the customersAnd their equipment is been outside my residence being ready to pick upThank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:My recycle piday is Monday Monday 12/25/was my scheduled piday I understand that my scheduled piday fell on a holiday so I called C-on Wednesday 12/27/to see what is the replacement piday and that is when I was informed that I would not receive recycle piuntil Thursday, 1/4/ This resulted in a total of weeks between recycle pifrom my house: 12/18/2017-1/4/This is unsatisfactory because C-was weeks late in picking up my recycle I am confident that if I were late, by any amount, in paying my recycle fees, then C-would charge me late or reconnect feesI understand that C-would expect their representatives to attempt to deescalate customer calls but I would also expect that any legitimate corporation would have any escalation process that would allow customers to escalate and voice their customer service concerns with management A company this is not open to hearing and satisfying its customers feedback is a failing company It appears to me that C-6's management does not want to hear from or satisfy their customers Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***