Kips Bay Endoscopy Center

On 11/**/- 3:PM LB - Employee in our Center called the patient to explain her financial responsibility according to what the insurance company told usThe patient received the voice message
that evening and contacted her insurance company who told her she would be covered without an out of pocket expense if she had her procedure at a physician's officeI told her we are an ambulatory Surgery Center held to higher standards by the Department of Health and that I considered us a safe place to do her procedureShe said she would discuss it with her husbandAfter speaking with her husband, she said she was not going to do the procedure and leftThe Center does NOT charge patients a cancelation feeWe did NOT send her an invoice for $She must contact the physician directlyWe have no control over the doctors cancellation fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: My wife confirmed ahead of time that all doctors and services were in network for our insurance. When she arrived they told her that the location was an "ambulatory surgery center" and that the procedure wouldn't be covered under our insurance (even though the doctors are in network).

They put pressure on her to pay the full amount (~$1,500) out of pocket telling her that they had a payment plan, saying that the doctor was waiting for her, and strongly insinuating that while having the procedure there was safe getting it done at other providers could be dangerous.

We decided to walk out instead, but we're still stuck with the $50 cancellation fee.Desired Settlement: Waiver of $50.00 cancellation fee.

Business

Response:

On 11/**/2015 - 3:59 PM LB - Employee in our Center called the patient to explain her financial responsibility according to what the insurance company told us. The patient received the voice message that evening and contacted her insurance company who told her she would be covered without an out of pocket expense if she had her procedure at a physician's office. I told her we are an ambulatory Surgery Center held to higher standards by the Department of Health and that I considered us a safe place to do her procedure. She said she would discuss it with her husband. After speaking with her husband, she said she was not going to do the procedure and left. The Center does NOT charge patients a cancelation fee. We did NOT send her an invoice for $50.00. She must contact the physician directly. We have no control over the doctors cancellation fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,