Kirby/Fayette County

Review: I purchased a Kirby vacuum on 9/25/14. I paid a total of 1378.00 plus the demonstrator took my old vacuum. On my contract it says I have 3 days to cancel and return the product. The demonstrator was supposed to call me the next day to drop off sweeper bags, shampoo and a hard floor kit which was promised and written on the contract. She never called so I called her and left a message saying I wanted to return the product since I did not get what was promised. She never returned my call and after that I called her two more times and left messages. After giving her a week to call back, I decided to go to the main office in Uniontown and they said since she was an independent representative they could not refund my money but would leave a message for her to call me. She never did and since then I have called and emailed the main Kirby company several times asking for a full refund plus $200 to purchase a new vacuum since she took mine. Every person I talked to said they will not refund my money. I believe this company is not as reputable as I thought and I am very disappointed and feel that I have been ripped off. All I want to do is return the product and get my $1378 I paid plus $200 to purchase a new vacuum since she took my old one. She also said the Kirby is guaranteed for life but if I can not even get what I paid for how will I ever get anyone to repair it if no one will even call me back? I do not want anything to do with this company and will accept nothing less than a full refund.Desired Settlement: Return product and get a Refund of 1378.00 plus $200 to purchase a new vacuum.

Review: I had purchased a Kirby from an employee that worked for Uniontown Kirby. When Brain S[redacted] has came out to finish the sell I was told that I had life time warranty. (which I have a peper he gave me stating the lifetime warranty) In may 2015 our vacuum had stopped working. We have only had it a few months, there is no reason it should have stopped. When I had taken it to Kirby the lady I spoke with told me there is only a 3 year limited warranty. Then when they finished fixing my Kirby I was told that I had to pay for the labor that warrant didn't cover that. After phone calls back and fourth and me having the tell them I was going to call the police they returned my sweeper at no cost. But the Kirby still does not run right, it seems like a piece of junk. I had already paid it completely off and they said they will not honor the life time guarantee of the sweeper, even though I have the paper.Desired Settlement: We would like to return the Kirby to them and be refunded our money.