Kirby

inline ! To whom it may concern, The customer requested an appointment with our company to see or product abd made an informed decision to purchaseWhen she started she wanted to cancel we told get that was fine abd as stated on her contest she need to send in her signed notice of cancellation, which she didAfter receiving get notice of cancellation, as stated in the contract, we have days to pick up the merchandise and refund get credit cardWe picked up the product and processed her refund in the allotted time, however the credit card company took an additional 3-business days to prices her return We ask that this complaint be closedWe do good business and take care of our customersWe also apologize for any inconvenience this may have caused Thank you, MWDC

I would like to start by saying these people are con artistsIt took me hours, times telling them no, and finally a panic attack before they left our houseMy boyfriend almost had to leave work to come home and get them out of our house, It went beyond persistent to almost criminalI felt pressured into buying an over priced machine that I didn't want just to get them to leave I wish there was a way to get a restraining order against them

Initial Business Response /* (1000, 7, 2016/05/05) */
Originally Mrs*** *** called our office stating that she wanted to return her Kirby vacuumShe was informed that the contract that she signed with *** stated that she had three days to cancel the
contractThe three day cancellation period that the finance company has in place had already passedShe was instructed to contact the finance company if she had any questions pertaining to the contract that she signed
After contacting the finance company Mrs*** contacts our office and informs the office adminthat she is missing part #Later that evening she calls the office back and informs the office adminthat she was NOT missing that partWe assumed that all issues were resolved
We then later received a complaint from youIn the complaint Mrs*** states she was not able to resolve her contract with the finance company and that her machine is "dysfunctional"We have been attempting to contact Mrs*** to resolve the issue she is having with her machineWe do service ALL machines we sell and do our best to make sure all our consumers are satisfiedAs far as her unresolved issue with her contract that is a complaint that would have to be resolved with ***We are a completely separate entityWe are still attempting to reach Mror Mrs*** to resolve the any issues she is having with her machine but so far we have been unable to reach themSeveral messages have been left and a letter has been sent outLetting them know to contact our office so we can quickly resolve the issue they are having with their machine

I am rejecting this response because:
Mr. [redacted] says it was not high pressure and yet the first gentleman was there for 2 hours and did not leave when I asked him to repeatedly. When he did finally leave after I did finally become angry, he got into the van with Mr. [redacted], drove away and 5 minutes later came back!!!! Yes we did hug, (no I did not invite them back next time they were in the area) and as I have said before by that time my husband and I were both tired!!! It is not unlike when a suspect is interrogated for hours and finally admits something he/she didn't do just to be done with the process...Our vacuum cleaner is working fine now, but I do NOT think it lives up to the hype and believe we could have gotten something just as nice for much cheaper....I do realize that we made a bad decision, I also think that the high pressure techniques used are despicable..

Ms. [redacted].   Mrs & Mr [redacted] watched Kirby Home Cleaning system demonstration on June 27 2016. After much discussions and discounts(trade in, promotional and demo model) offer was accepted by both Mr and Mrs [redacted]. Contrary to Mrs [redacted] claims that she was high pressured it was just...

discussions of offering and acceptance of price. Never in process of negotiations any parties felt ugly nor out of line. In fact we laughed often together. I believe we were totally professional throughout whole process. We are intelligent adults and we live in free world nobody was forced to make any decisions against their free will.    Mr and Mrs [redacted] decided make cognitive decision to make purchases at price they liked. We hugged and they even invite us to their home next time we are in the area. It was pleasant and professional   They were given sales receipt disclosing their rights to cancel in 3 business days in writing  and I personally explained cancellation policy.  They assured me they are happy with purchase and WILL NOT cancel on us.    Furthermore sales receipt show our telephone and fax number including consumer rights to cancel within 3 business day. I have never received any phone call nor certified mail to cancel from Mr and Mrs [redacted].   On July 22. 2016 after almost month after they purchased Kirby, I received email from Kirby World headquarters stating Mrs [redacted] was very upset and wanted cancel Kirby purchase she has made a month ago so I called Mrs [redacted] asked her if there was any problems with Kirby she said no she just wanted to cancel the purchase so I told her if there was any problems with Kirby we can take care of it but cancellation after almost month was not possible then she was very upset and told me that's all she needed to know and hang up phone on me.   Mrs [redacted] knew her rights to cancel if she felt she was treated unprofessionally and unethical lyrics. She was given verbal and in writing. She never exercise her rights  to cancel within cancellation  time frame therefore we can honor her wish to cancel now. I am sending you corresponding letter from Kirby Company. Should you have any more questions please contact tact me at (909) 721-3518  thanks  John Kim

[redacted] called MWDC on September 22nd, 2015 at 3:01...

p.m., stating she wanted to cancel and return the Kirby Avalir she had purchased September 9th, 2015.  [redacted] was advised there is a three business day notice of cancellation period that is stated on the receipt she signed, which is a binding contract, when she purchased the Kirby Avalir.  The notice of cancellation would have needed to be mailed in and postmarked or brought into our office within the three business day notice of cancellation period, which it was not. [redacted] was past the 3 business days notice of cancellation period and she was advised she was not able to cancel or return the Kirby Avalir. MWDC is happy to provide service and supplies to [redacted] in the future.Regards, 
MWDC1720 Merrill AveWausau, WI 54401

white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: rgb(255, 255, 255);">To whom it may concern,     The customer requested an appointment with our company to see or product abd made an informed decision to purchase. When she started she wanted to cancel we told get that was fine abd as stated on her contest she need to send in her signed notice of cancellation, which she did. After receiving get notice of cancellation, as stated in the contract, we have 20 days to pick up the merchandise and refund get credit card. We picked up the product and processed her refund in the allotted time, however the credit card company took an additional 3-5 business days to prices her return.     We ask that this complaint be closed. We do good business and take care of our customers. We also apologize for any inconvenience this may have caused.                          Thank you,                               MWDC

Review: The Kirby vacuum doesn't work like they promised. I called the owner a d asked to return it because I wasn't satisfied with it and he was very rude. The vacuum doesn't pick up like it should and when you turn it on it has an oder.it's costing us almost $2,000 and it doesn't work right and that's what I told the man when I called that it's a shame I have to pay that much for something that doesn't work like they said it would. Any up you can give me would be appreciated.Desired Settlement: Take the product back

Business

Response:

I am writing this in response to the above complaint. We take consumerism very seriously and would never be rude or slight any customer in any way. The Kirby has a full 3 year warranty and we have told the customer that we would honor it to the fullest. The easiest way to respond is to first review the original timeline. -The complainants purchased the Kirby on November 11, 2015 at their home.- The finance company verified the terms of the contract with each signer individually and confirmed that they were pleased with their purchase. The finance company also confirmed with them the state 3 day right of recision.-Customer called our office on May 13,2016 (6 months after the original purchase)and indicated that they were experiencing a problem with the machine and it was at this time that we advised them of the warranty and also let them know that we would be more than happy to take a look at the machine and fix any problems found for free in accordance with the warranty. Customer insisted that she wanted to return it so that she wouldn't have to pay for it. We explained that we would make every effort to repair any problem that they were having and because of the warranty, it would be free of charge. She still insisted that she just wanted to return the merchandise because she didnt want to pay.- We then offered to actually go to the customers residence and make any needed repairs so that they don't even have to figure out a way to get the machine to us. Again she refused and said she wanted to return it.-These interactions happened after 3pm on Friday and rather than try to work the situation out and have the problems fixed, the customer hung up and contacted the Revdex.com that evening.These were the only contacts that we have had with the customers. The warranty covers any and all issues that would be related to the machine and we have also as stated above offered to return to their home and fix it there. The customer has had the machine since November and we have only heard from them in May about this problem. They admitted that they had all contact info the whole time and that that was not a problem. When customers have a problem with any items that they have purchased 6 months after the date of purchase and contact the company which sold it to them, honoring the existing warranty while also providing in-home service is the best possible outcome and it is also a more than satisfactory end result. Mrs. [redacted] as can be seen by our record with the Revdex.com, we take customer service and consumerism very seriously and it is of the utmost importance. As it has been stated, the Kirby has a 3 year warranty and we fully intend to honor it to the fullest. We will fix any problem that has occurred in accordance with the warranty free of charge for the customers. Please let us know what the next step is. Thank you for your time and consideration. [redacted]Factory Distributor New River Systems [redacted]

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Our contract calls for five yrs. worth of bags for Kirby vacuum cleaner. We have called [redacted] several times with out getting any bags. They have told us that they would call back when we called, but did not call or send bags as promised.Desired Settlement: We would like our bags as promised or refund our money back. Take the vacuum cleaner back & give me my money back.

Business

Response:

Bags were mailed on August 25 one-day priority mail. You have received them August 26.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.

Regards, [redacted]

Review: I purchased a vacuum cleaner from Moore Enterprises on Aug 26, 2013. I paid the full amount with one payment. They told me that they would have to order the shampooer because they could not leave one that had already been used at someone else's house. I said ok. They said they would drop it off the next week. I told them I was going on vacation the next week. So they told me to call when I got back. I called the company several times. I either got the answering machine and left a detailed message, I got someone and they took a message and said they would have someone call me back, or the phone just kept ringing and ringing. The last time I called was today, (Nov. 7, 2013) at about 8am. No answer. I left another detailed message and they have yet to call me back. I want my shampooer and my bags for this vacuum. That is the only resolution I want.Desired Settlement: I just want my shampooer for this product and to keep the contract of 5 years of free bags, which I have in writing.

Business

Response:

Mr. Scott Moore states he has spoken with the consumer and is going to take her a shampooer, shampoo and some bags next week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,[redacted]

Review: I purchased a Kirby vacuum on 5-10-13. I knew in 2 days that the vacuum was not what I needed. I called [redacted] and he picked the cleaner up on 5-14-13. He admitted that the vacuum cleaner was more for carpet than hardwood floors. I was given a receipt that said I would have a refund "within 20 days" that it should be sooner. I called on June 14 and spoke with [redacted] to tell him I had not received a refund check. I was told that he "forgot " to send in the paperwork and that I would receive a refund on their next billing cycle. I have not received a refund. I have tried calling and my calls have not been returned. I sent him a certified letter on July 9 to say if I did not get my money by July 12 I would file a claim in court. I have not received a call OR my refund. My check was cashed as soon as the seller left my house. I do not understand why it has taken 2 months and I still have not gotten my money back. I feel that this is VERY poor business practice.Desired Settlement: I want a refund ASAP. This has caused me a lot of stress and financial hardship.

Business

Response:

We sold the vac to Customer A on 5-10-13. As is our custom we either cash the check or convert it to a cashiers check. Customer A called and we allowed her to cancel even though we spoke with her after the 3rd day cancellation. The vac was picked up by us on 6-14-13 and we agreed to rebate the dealer and issue a refund. We have been unable to rebate the dealer who was supposed to send Customer A back the refund. We have decided that our company will issue the refund and persue the dealer to obtain our rebate. We will contact the customer and arrange a satisfactory delivery of her refund. We have always had a great rating with the Revdex.com and plan to continue this tread. We have been at the same address for almost 16 years providing quality sales and service and plan to continue this trend also. [redacted]Factory Distributor

Consumer

Response:

Consumer received her refund.Regards,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was notified today that the check I put in my account on August 19 has bounced. I now have a $12.00 service charge in addition to the 900.00 that I should have gotten back in May and the $56.00 that I paid to file a small claims in court. I don't think this is resolved. Regards,[redacted]

Business

Response:

This letter is being written in response to the complaint ID [redacted] that was submitted on July 15, 2013. On Monday August 26, we sent the customer a cashier's check #[redacted] in the amount of $968.00. This should bring the entire matter to a close. We regret that everything came to this stage and expressed such to the customer. As I have stated, we have been in Christiansburg for 16 years and have not had a record of problems of any type and plan to continue doing good business and trying to be an asset to our community and to our valued customers. Thank you for your time and patience. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. This has been the worst experience I have ever had with a business. I did get my money after 14 weeks. So far it has not been taken back out of my checking account.Regards,[redacted]

My Kirby was vary hard to use. The belt lifter was very hard to put on. Once I got it on the vacuum it turned on but it wasn't cleaning my carpet. All of a sudden I smelled rubber burning. The rubber belt burned onto the rod inside. Now I have to find a Kirby store to fix it or hopefully give me a new one. This is happening just before the Thanksgiving holiday! This vacuum is not worth the energy or money!