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Kirbys Butcher Shop

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Reviews Kirbys Butcher Shop

Kirbys Butcher Shop Reviews (9)

Yes, we installed the tiles in June We removed the old tiles and old underlayment up to the base plywood and installed ¼” durock over, to prepare for the new tilesIn the kitchen area the floor was sagged 1/2” in a distance of to 7’ and vibrating excessively which indicates structural problemsI personally raised the issue with the customer but didn’t seem like was a problem for themI found out that for few years the basement had a moisture issue that later was approached by installing a membrane in the crawl space by a [redacted] contractor, I believeThe moisture problem did continued, resulting that in the summer of the customer called the contractor asking for the money back and the membrane removed, treating with a Revdex.com reportThe reason I bring this issue is that the movement of the floor could be the result of the improper support or moistureThe moisture can also impact negatively ceramic tile installationWe did installed the tiles with the proper cement material on a proper prepared surfaceThe grout started to crack in few places after few months from completionI went there and explained that it is due to the floor movementObviously my explanation was not welcomedI removed as much as was coming out and re-groutedI did that couple timesAfter a year some tiles started to moveWe went back in August 2015, a year and two months after job completion, and replaced, at no cost, all the tiles that were problematicThe customer checked all the tiles and we replaced everything that was necessaryWe grouted everything and was doneEverybody was happyAt that time, I explained that it was not our fault and if it happens again, with all regrets, we won’t go back to fix itI understand the customer frustration but we can’t be responsible for a problem that we did not createI installed ceramic tiles for twenty plus years and never had an issue with any customerIn fact we installed ceramic and travertine floor tiles for two of the complainer personal friends, one five years ago, one in November of and they have no problemsWith all due respect, I know that we did what we were paid for and moreTherefore, a refund of any kind is out of discussion [redacted] President

To [redacted]Case#[redacted]This is to notify you that on December 8, 2015 approximately 1:00 pm, I received a call from the company stating that my check was ready. Thank you for whatever you did on my behalf to expedite this matter.  Once again, Thank You!!![redacted]

I have been made aware of this situation and this vehicle is currently here in our service department.  I will take care of the other 2 tires and have the vehicle cleaned with a full tank of gas when the customer picks her vehicle up.  If she has any further concerns please do not hesitate...

to contact me directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

We should be getting the refund for the warranty today.  There has been some mix up regarding the gap and warranty amount.  I will call [redacted] today when the check is ready. Chris C[redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: First of all no indication of issues was raised with us as he indicates in the response. This was a big and expensive project and not something I can easily correct. I would’ve never take any shortcuts here and I am very surprised and angry he is making this up. Before installing the tiles we were showed the sagging however we were told it would simple take more cement to make sure the tiles are level. Again, no indication of a problem was given. They did have a hard time removing the previous underlayment due to the number of nails keeping in place and made a comment he never saw that before. We were shown the sagging after preparing the new underlayment and no mention of it was made when he inspected the old floor at the beginning of the project; I have never noticed any living in the house day-to-day. The grout started to crack in the first week and 2 weeks later when we called them to investigate I heard for the first time a quiet comment that there is a vibration with the floor. I didn’t think much of it at the time; the grout was fixed and we thought that would be the end of it. Reading his response I now suspect he estimated the vibration is manageable and proceeded with the install without talking to us. A couple of months later we started to see more cracks in the grout and we contacted him again. We were told he had another job in the neighborhood and will stop by. 4 months later and other promises (I would walk with the dog past the house where he was working and would remind him to stop by) we started to hear various explanations about the problem. He waited until the job nearby was done so he didn’t have to deal with us – it took another 3 weeks to get him on the phone and then another 2 to get him back to take a look. At this point you would walk on the tiles and hear a grinding noise coming from underneath. If I remember correctly the order:-      old tiles were fine because they were 6 inch squares and smaller than the new ones. When we were first trying to decide what new tiles to buy he said it will look good with 12x24 tiles and the only comment was that they are harder to install because they show all imperfections very easily.-      Cement was blamed and we were told to call the manufacturer. We only provided the tiles for the job and have no idea who the manufacturer is and no proof I actually bought their cement.-      Structural issues: the house was poorly designed and should’ve had more support.  Now it is the crawlspace. We do have a crawlspace that was initially covered with gravel and was letting some humidity in however we do have a [redacted] Compact dehumidifier which kept that under control. It is rated for 1800 square feet crawlspace operation and it is installed in a 600 square feet crawlspace. We tried [redacted] to try to insulate however we were still getting an odor in the basement; not a humidity problem which was controlled at all times. We did eventually replace that with concrete when [redacted] could not do anything to alleviate the smell. When he eventually came out we told him that when we previously got a quote from another contractor they indicated a wire mesh was required under the tiles for our the type of floor. He did use that method for the tiles he removed and reinstalled and we are not seeing a problem with them now. This makes me believe this was the way they should’ve been that from the beginning. We tried to talk to him to come again and use the same new method on the other tiles that move but he refused and claims he did nothing wrong. I do think he tried his best to get us a new floor but misjudged what he was working with. We do expect him to take responsibility for that mistake as we did not hide anything from him: he saw the previous tiles (which while dated were still in place), agreed to install new ones, removed and reinstalled them. We wish we would have gotten from him the same results as our friends but was nothing but problems. We had problems with other work he did for us and we got from him funny explanations again .  
Sincerely,
[redacted]

I want to personally apologize to Mr. and Mrs. [redacted]. The paperwork was not handled properly and that lies squarely with Anderson Ford. However, we have remedied the situation and Mr. [redacted]'s cancellations have been sent to his bank. He has a copy of this information. Again, I apologize...

for the inconvenience.

Yes, we installed the tiles in June 2014. We removed the old tiles and old underlayment up to the base plywood and installed ¼” durock over, to prepare for the new tiles. In the kitchen area the floor was sagged 1 1/2” in a distance of 6 to 7’ and vibrating excessively which indicates structural...

problems. I personally raised the issue with the customer but didn’t seem like was a problem for them. I found out that for few years the basement had a moisture issue that later was approached by installing a membrane in the crawl space by a [redacted] contractor, I believe. The moisture problem did continued, resulting that in the summer of 2015 the customer called the contractor asking for the money back and the membrane removed, treating with a Revdex.com report. The reason I bring this issue is that the movement of the floor could be the result of the improper support or moisture. The moisture can also impact negatively ceramic tile installation. We did installed the tiles with the proper cement material on a proper prepared surface. The grout started to crack in few places after few months from completion. I went there and explained that it is due to the floor movement. Obviously my explanation was not welcomed. I removed as much as was coming out and re-grouted. I did that couple times. After a year some tiles started to move. We went back in August 2015, a year and two months after job completion, and replaced, at no cost, all the tiles that were problematic. The customer checked all the tiles and we replaced everything that was necessary. We grouted everything and was done. Everybody was happy. At that time, I explained that it was not our fault and if it happens again, with all regrets, we won’t go back to fix it. I understand the customer frustration but we can’t be responsible for a problem that we did not create. I installed ceramic tiles for twenty plus years and never had an issue with any customer. In fact we installed ceramic and travertine floor tiles for two of the complainer personal friends, one five years ago, one in November of 2014 and they have no problems. With all due respect, I know that we did what we were paid for and more. Therefore, a refund of any kind is out of discussion. [redacted] President

yes Anderson ford did send a check to the bank for my refund thanks for your help

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