KIRK Marketing & Consultation Reviews (%countItem)
KIRK Marketing & Consultation Rating
Address: 2329 S Ridgewood Ave, Edgewater, Florida, United States, 32141-4228
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They were going to help to terminate our time share!
They where going to help terminate our. Time share. After they received our money we were only able to talk to them a few times, then it went to nothing in January after we requested a refund, since they were no help to us. Then Covid hit and it was closed due to that and we still are unable to get through to them. In the Meuse terminate our time share through the time share company ourselves which cost additional funds.
We would like a refund from the company who did Nothing for us beside giving us the run around !
Refund due to them doing NOTHING but giving us the run around!
2/20/20 was the last communication we have had with Mr., we had a takeover partner for his property and were in the process of getting a new owners agreement signed, Mr. was told this but still demanded a refund. Mr. signed a contract with my company that states if we can not transfer the property as long as he cooperates he would receive a full refund. We were attempting to complete the process by getting the NOA's signed and the transfer process completed. But Mr. has refused and only demands a refund. By contract his lack of cooperation could have got him cancelled without a refund, but I have given him the chance to cooperate. Mr. also knows that he can call the office anytime for an update and set an appt. to speak to me personally, but has not. We are more then willing to complete the transfer of his property, but he must cooperate for KMC to be able to complete the job.
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the response I just read. I started this process back in October 2019.I was told the process to get rid of my time share would be completed by the end of the year. I agreed to it sent through *** $1951.85.It was sent to W Pursuit,llc with the description K Marketing TS Consultation Services on 10/21/2019.I received a questionnaire on 10/24/2019. I sent all the information requested,and waited.My local POC was Joseph W. As the time went by and I received no further contact from K Marketing Consultants(KMC). I reached out to Joseph W and he acted like he didn't know who I was. As I talked to him he eventually started to remember who I was. Shortly after(about 1 Week)I received a communication from Tammy E C from KMC. I explained to her that I was anxious with the whole process, because she was the first person from KMC I was able to talk to. Throughout the whole process, this was the only time they called me!! I would like to point out my questionnaire was done on 10/24/2019. My next email came on 1/17/2020!I once again sent my questionnaire info. I called for updates, but there was none. I was told this would take time.during the phone call Tammy said there was a person lined up to take over my timeshare. I would have to wait 10 days for this happen. The 10 days came and went and I waited an extra 7 days. I called again and tried again, but, no action was completed. Now after 4 months from originally the process, I was tired of excuses and wanted a refund.I was told only John K can authorize a refund. I had to make an appointment with time for the following Monday(only time he does this and 1pm EST). Tammy said he would call me. Monday came and went without a phone call. I tried again and asked for a refund and another Monday 1pm EST appointment was made and ignored by John K. Since, phone calls weren't working I sent an email to Tammy on 2/27/2020, requesting a refund.Tammy replied back on 2/28/2020 and said they still need the NOA from the questionnaire I sent on 10/24/209 and 1/20/2020. Once they got that I would still to pay another $300 for packet transfer! I wasn't going to give them and more money. I sent Tammy another email on 3/1/2020 stating That there was no communication with them, unless I initiated them,and please start the refund procedure. Tammy emailed back on 3/2/2020 and said John K is the only one that can do that. I once again was told to call and make a appointment for him to call me! That was my last communication with anybody from KMC, NOT 2/20/2020!!!Then this COVID Pandemic came around and I tried several times to call KMC,but, I got no response! I've been patiently waiting for them to call, but my patience has worn out!
During this whole time with no response or actions taken by KMC, I started and finished my release from Diamond Resorts!Due to the lack of action by KMC, I had to pay out another $1000, but I'm out of my timeshare. This is why KMC should be held accountable for their action(or lack of), so no one else can be hurt by them! If they would've refunded my money, none of this would be happening.I cooperated with everyone of their requests,but, look where that got me. I'm still looking out for my refund, if they are the good company they said they are?!
I have my dated emails available upon Revdex.com request
As you can see in his own response, he refused to cooperate to finalize the transfer process. In the agreement he signed with KMC he guaranteed his cooperation. He was also told from the beginning that the resort would have a final transfer fee he was responsible for. His complaints are unfounded and has proved so with his own Responses. We attempted to get the client to cooperate and follow through to finalize the transfer of his ownership and he chose not to cooperate at the time of transition of ownership. In our agreement one of the stipulations is that they are responsible for their maintenance fees up to the point of transfer and also responsible for the resort transfer fee at the point of final transfer. The client has admitted to lack of cooperation on his own statement to the Revdex.com and still has not cooperated to finalize the transfer process. Now because of his non cooperation we have lost the take over of his ownership and will have to start from the beginning at more cost to KMC. We have tried to appease to client and he has done nothing but attempt to sabotage the process. This complaint needs to be removed because at his own admission he sabotaged the final transfer process of his property by refusing to cooperate.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I'VE COOPERATED FULLY WITH KMC! Do not twist my words around, for your benefit! I was told this process was only to take up to 8 weeks from the time I paid $1,951.85. In my line of work, I have to take responsibility for my actions. If I don't people can get hurt and the blame falls on me, anyway. When John K failed to call and discuss the problem, it seemed like he was hiding.If there were any concerns about his business, he should have followed up with it! Why is it that I had to initiate the phone calls? If there was truly a client that was available, when were they going to call me? Why were the maintenance fees brought up? Our fees were always up to date, and was never a part of the discussion!I was always taught to do business HONESTLY!If you are a Honest Company, then you should refund my fees paid to you!
I am filing a complaint for breach of contract entered into with *** Marketing & Consultation Inc.
I am filing a complaint against *** Marketing & Consultation for breach of contract for the Harborside Atlantis timeshare. We are at about the 1 year mark from when our notarized Quit Claim Deed was sent for recording and there is no update. The last I heard from *** Marketing was February 2019. The only communication is when I initiate the call. Over the year I have made many phone calls and sent e-mail as documented below.
In a nutshell here is how the transaction went and how it stands.
August 6, 2018 - Quit Claim prepared by *** Marketing
August 18, 2018 - We had Quit Claim deed notarized and returned to *** Marketing
August 21, 2018 - Chris *** confirmed receipt of ALL paperwork and will send out to recording
October 14 & 15, 2018 - Contacted Chris regarding an update. They do not have an update but paperwork sent to Bahamas.
November 24, 2018 - Sent another e-mail for update
November 29, 2018 - Chris believes the deed should be back soon.
December 11 & 12, 2018 - Received maintenance fees for Harborside timeshare and let *** Marketing know and to look for deed. Chris does not know why it is taking so long.
December 18, 2018 - spoke with W. Pilcher at Harborside resort title. He told me the Bahamas does not recognize Quit Claim Deeds. Sent *** Marketing message asking about this
January 2, 2019 - Chris responded they never have had this issue before.
January 7, 2019 - E-mailed and called Chris because Mr. P stated *** Marketing sounds like a scam so I relayed that information to Chris.
e-mailed Chris and John *** that I wanted a refund because they were not able to deliver on their contract.
John e-mailed back stating they are not a scam and he will personally take a look at the paperwork and see what is going on. Stated they would absolutely get to the bottom of this.
January 10, 2019 - Asked John for a status but he asked for more time.
January 17, 2019 - asked for an update. John at dr appts and will update me as soon as he can
January 23, 2019 - I asked to invoke the refund process since they cannot deliver on the contract that was signed
John informed me that are "super busy" at the end of the year and first of the month. He stated he has not gotten back to me because he is auditing files and giving updates as he goes. He said there is no such thing in the agreement about refund.
My response - . There is a guarantee in the paperwork that states if you are unable to transfer the property a refund will be sent. I believe I have been more than patient with this transaction.
John stated that is only if they cannot transfer it and they are not done yet. Once he determines it isn't transferrable then a decision will be made for refund.
February 15, 2019 - Asked for an update and asked what tracking mechanism they used and verification of signature when they sent paperwork...no response and never heard from them again
I have lost faith in this company and no longer would like a refund but rather them to honor the contract that was signed.
June 7, 2019 - I have been in contact with an attorney and asked them to send a letter asking for an update but no response
July 10, 2019 - Attorney called *** Marketing they but did not return phone call
I will be starting the process to take them to court unless they can provide the deed in the next week.
I have attached the notarized Quit Claim Deed where *** Marketing took over the property because there was not a buyer for the initial agreement we signed.
I am looking for the Deed that shows Kirk Marketing now owns the property.
Mrs. knows that this particular Transfer was not the fault of KIRK Marketing & Consultation Inc. All final paperworks were sent out for final transfer to the resort on 11/29/18. Mrs. and KIRK Marketing & Consultation Inc. was contacted by a person claiming to be the attorney for the resort and attempted to extort money's from Mrs. and my company to finalize the transfer with the Bahamian property. We have been working very diligently to get this completed by utilizing every resource possible to find out how this man acquired the paperwork from the resort that was already completed and sent for final. I spoke with Mr. today ( 7/15/19 ) and told him I have all the files on the way to my office in TN from FL and will be reviewing the files to develop a strategy to approach the necessary authorities in the Bahamas about the attempted scam against Mrs. and my company. With anything Bahamian it takes time and alot of patience because of the constant fraud that is profound on the islands. I have explained this to the ***. I have also explained to them that this complaint needs to be removed completely or I will need to cancel the agreement with no refund for lack of cooperation. I do not allow myself or my company to be coursed or intimidated by the abuse of the Revdex.com system.
(The consumer indicated he/she ACCEPTED the response from the business.)
After further discussions with Krik Marketing we came up with an amicable solution. We will continue to work together to complete the transaction as soon as possible.
We first signed with Kirk Marketing on February 11, 2017. In our agreement with Kirk Marketing, it states "The process may only take at the longest 180 days, depending on the Recording Offices". It has now been over 911 days and counting since we began and we still do not have a refund or a resolution.
After many recent attempts pleading with Kirk Marketing to help get this resolved, it has become clear we will not get any resolution from Kirk Marketing. In fact, they stated they will no longer work with us since we have filed with the Revdex.com. During conversations with them, one of Kirk Marking's repeated complaint was a "scammer attorney" has our paperwork. We decided to investigate this issue on our own.
We researched on our own the alleged "scammer attorney" is in fact a reputable company called Resort Title LTD, an affiliate company of Lennox Paton. Resort Title LTD offers title insurance and escrow services for title transfers at Harborside.
We called Harborside directly to get a better understanding of the flow of the paper trail. We learned that Harborside works with Resort Title LTD as the first stop when transferring title into someone else's name. We were also informed that the Bahamas does not recognize Quit Claim Deeds. Kirk Marketing submitted a Quit Claim Deed on our behalf. This document is worthless in the Bahamas. One of two things happened: 1) Kirk Marketing does not actually know their business of timeshare transfers in the Bahamas or 2) they just took our money and said they did what they were obligated to do, knowing there is no possible resolution.
As we clicked on the Revdex.com website, and reviewed "Additional Information" about Kirk Marketing and Consultation, they state - "We have an 100% Money Back Guarantee, the only stipulation is that the client provides the necessary documentation in a timely manner. As long as the Client works with us, if we cannot complete the job we have been tasked, then the client can request a refund and will receive it." We have given everything Kirk Marketing requested and do not understand after all this time, why they tell us we do not qualify for a refund.
We developed all the proper paperwork's sent them through the right channels in the Bahamas, we sent the Finalized recognized Deed by the Bahamas to the resort . Was contacted by said Bahamain Attorney and told we had to pay his company to do exactly what we had done. The client received the same phone call. We have attempted multiple times to get this completed and have continued to push the resort to finalize the legal documentation that was sent. The client has called my office making demands and claims we do not speak to them and/or email them back. But the truth is I spoke to them multiple times trying to settle this problem with the Bahamian resort. They have said I do not return emails, but I have multiple times but have received an email back stating they have blocked my email. The clients claim an attorney has sent me a letter, this never happened. The clients claim that an attorney has called my office this never happened. The clients have utilized the Revdex.com process to attempt to pressure my company to force an issue that can not be forced. They have made many claims that are completely untrue and have insulted my company and my staff, saying were incompetent. Not true, I asked them not to use the Revdex.com as a harassment tool to try to force or pressure my company in attempt to either refund their moneys and/or pressure a resort that is obviously doing what they can to avoid allowing a transfer to go through. If they truely understand the amount of work that goes into transferring a property in the Bahamas they would be working with us to get it done not against us. and as far as sueing my company if they choose to do so I will counter sue for the blatant attempt at hurting my companies reputation through the Revdex.com and also add the 1000's of invoiceable additional hours that I chose to not charge them to assist them in trying to get the resort to comply. It is sad the Revdex.com allows people to utilize their organization to smear, harass and bribe good outstanding companies. If they had spent more time actually investigating the complaint before posting they would have seen the great amount of work that has gone into attempting to assist these clients. Again, the *** have violated the contract that signed by not cooperating with my staff and/or I to complete the process. Starting off with Blocking much needed email capability to communicate the process and necessary direction we needed to go to fix this. Second they have called my office multiple times set up phone appts and didnt answer and when they did it was an argument over the process that they do not understand and would not listen. Now they have violated our agreement in which I will be happy to provide, they have severed email communications in which are extremely necessary and have attempted to smear my company name on the Revdex.com. Its up to them where it goes from here, because I have the Husband telling me one thing while the wife is doing another. I can not complete anything with two hands in the pot, one trying understand what the issue issue is but still aggressive and the other doing everything she can to sabotage any and all chance of fixing whats broke.
I am attaching a copy of the Agreement they signed and also a copy of the original deed completed for the Bahamas by the Original Title Company that was an US Based organization not a Bahamian Attorney.
Service for transfer of condo deed promised but company was never heard from and wouldn't return phone calls.
On 10/4/17 we were vacationing at the Tree Top Resort in Sevierville, TN. and was contacted by Russ Cooper(***)about getting rid of our condo. He told us that by joining Regency Travel Club they would transfer our condo property back to the resort, Gatlinburg Town Square. There is a Kirk Marketing & Consultation, Inc. that handles this for them. John K-***-***-email ***. The fee for joining the travel club and transfer was $6394.00 and $400.00 later for filing. It states in our contract that this usually takes 90 days to complete but if for some reason this cannot be completed in a reasonable amount of time our money would be refunded. As of this time nothing has been done. We have made numerous phone calls and no one is there but the secretary and she says she will have John Kirk call back but he never does. We believe we have been scammed.
Refund
Document Attached***
Nowhere in our agreement does it state that the transfer of the property will be completed in 90 days. I will be more then happy to send a copy of the agreement to verify. They have not contacted our office and have not responded to any attempts of contact. We find that some clients have buyers remorse and end up filing complaints on the Revdex.com to attempt to get their purchases cancelled on false claims. The client again will be contacted to see what we can do, to get this settled. My staff will also request again any information that they need to get the property transferred.
Also, this is the first time I have seen this complaint and some how we did not receive from the Revdex.com the complaint filed.
(The consumer indicated he/she DID NOT accept the response from the business.)
This sounds pretty much like a form letter to us but just to let you know, we are not having "buyers remorse." We just want what we paid for or a refund. We sent all the papers and information that was asked for over a year ago. After that, we received one phone call from Kirk Marketing saying that they needed $400.00 to do some work. Still believing it being on the up and up, we paid it. After that, we received no calls, emails or any kind of contact from them. We called several times but could never talk to anyone but an office girl. We did not say that the contract stated it will be completed in 90 days. Our words were, "it states in our contract that this usually takes 90 days to complete but if for some reason this cannot be completed in a reasonable amount of time our money would be refunded." We have the contract and it states exactly that. It has gone way beyond 90 days. It has been almost 400 days. We believe that to be a reasonable amount of time.
As long as the customer supplies my staff with the necessary documentation to Transfer the property I will be more then happy to take over the property to alleviate anymore issues. My staff will be requesting information and also sending the customer paperwork to sign. If they refuse it is considered lack of cooperation and violates the agreement signed by the customer.
Client cooperation is key in transferring the ownership's because the documentation we request has the necessary information needed for transfer. If the client does not follow through with providing needed documentation it makes our job impossible.
(The consumer indicated he/she ACCEPTED the response from the business.)
We have been cooperating from the beginning. We received papers from you in 2017. We supplied all the information that you requested and mailed them back to you on November 2, 2017. We have copies of them. We are willing to do the paperwork over again since you don't seem to have the first ones but how can we be sure that this is not a scam like the first time. We will accept your offer to re-do everything but do not have much faith in you that it will get done. Rest assured that we will re-open this case if that is what happens.
We signed a contract with Kirk Consulting on 4/12/2017 to transfer timeshares. This was supposed to be completed within 300 days, still not transfer
The contract states the transfer of properties usually takes 90 days, guarantee of money back if not transferred within 300 days. The date of the contract with Kirk Consulting was April 12, 2017 and our properties located at Bon Adventure and Orange Lake are still not transferred. We received quit claims deeds on March 7, 2018 and had them notorized by Wells Fargo bank and sent transfer checks in the amount of $350.00 that Kirk Consulting claims they never received - we paid $62.00 to cancel the checks and we are now in the month of July and are told that we will not receive our money back of $950.00. We have copies of the contract if you would like to review. We believe Kirk Consulting is a scam and discussed this with both of our timeshare properties and they agree because of the time it took and Kirk Consulting went through the County of Florida instead of dealing directly with them. All we want is our money back of $950.00.
We were told that we are not receiving our money back.
Contact Name and Title: John A K
Contact Phone: 3869573479
Contact Email: [email protected]
Mr. And Mrs. was referred to us by a company they were buying a timeshare from in the the bahamas. When they came to us they already had someone to takeover their properties, the sales people in the bahamas. We developed and sent the necessary paperwork to transfer the ownerships. The sales people in the bahamas disapeared on them. Because of this at no additional charge we started over again, found new buyers sent the wellages with specific instructions up to 3 different times. Everytime they disregarded the instructions and sent back the paperwork incorrect. When they finally followed the instructions and sent back the paperwork correct, we had the paperwork recorded and requested they send the resort transfer fee checks to us so that we could attach them to the paperworks and send out to the resort to finalize the transfers. Again, we waited and waited and we never received the transfer checks for the resorts. Our agreement with them states they must handle their part in a timely manner and cooperate in full to expedite the process quicker. The only reason the properties have not transferred is their lack of cooperation and not willing to follow directions.
(The consumer indicated he/she DID NOT accept the response from the business.)
We contacted the Department of Agriculture in the State of Florida to start the complaint process, they informed us that John K does not have a license to do business in the State of Florida - his license has elapsed. To answer Mr. K's response, we had paperwork notorized twice at Wells Fargo bank - March 8th and March 22nd - both dates were past the 300 day guarantee of the contract which I have attached for review along with other documentation. After Mr. K told us to void our checks and send new ones, we lost confidence that this transfer was ever going to happen. Mr. Kirk could continue to go past the January 1st timeshare maintenance due dates and we would continue to pay the timeshare fees.
We would be more then happy to finalize the transfers as soon as the clients send the appropriate transfer fee checks in a timely manner. Hopefully the take over partners that wanted the properties still want the properties because of the time frame caused by the lack of cooperation. It is covered in the agreement that the client signed that they must cooperate fully to qualify for any guarantees. The client more then once refused to cooperate and now that there is issues with the transfers they do not want to except the responsibilities of their own non compliance that caused the transfers to get behind. They have two choices send in the Transfer Fees made out to the appropriate resorts or cause the agreement signed by them to be cancelled with no refund for non cooperation. We have tried our best to work with the clients and they refuse to comply.