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Kirk Precision Contracting LLC

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Reviews Kirk Precision Contracting LLC

Kirk Precision Contracting LLC Reviews (10)

Complaint: [redacted] I am rejecting this response but I am not expecting a response because:I cannot accept the content of the response as it is riddled with lies and is disparaging to us and our homeI will not take the time to address each of them here, however, I will say that I find it extremely unprofessional for Jesse to state that communicating with us was like "talking to a child." My husband and I both have doctorates in Clinical Psychology and were certainly never "drunk" at the jobsiteMy husband left work (at a federal prison, where he runs a drug abuse program, ironically) to meet with Jesse during the dayI did hire my brother, who is a professional painter, to paint several rooms and he stayed at the house for weeks prior to us moving inHowever, he was not working in the kitchen or laundry roomHe was certainly not "the customer," and whether or not he was drinking on the job is irrelevantI will say he did a fantastic job on the painting, which he cby hand with out taping and left everything very cleanOn the other hand, I was dismayed when my brother told me that one of Jesse's employees offered him marijuana, which they both smoked at the houseAs far as the "entire home (being) in poor condition, here is a quote from an early email from Jesse "I am excited for you guys as that is a pretty cool house with some unique features It gets me excited to work on homes like this and put your vision to reality, then see your reaction." I have also attached pictures of the buiand dining room to show the actual condition of the home, which was very well cared for by the couple who lived and raised their family here for years before we purchased itWe simply wanted to update the kitchen and make a few other changes for our personal needsIn any event, his response shows a lack of respect for both us as customers, and our home which we trusted and hired him to perform work onIn terms of the complaint, we have met with both Jesse K [redacted] and an Investigator from the Oregon Contractors Board (CCB) and have come to a settlement agreementJesse K [redacted] has agreed to make payments over a period of months for a total of $for the money owed from our deposit (the $ that we had offered to accept if he was willing to resolve the dispute informally), as well as the problems with workmanship and damage to the homeJesse was an hour late to the meeting and attempted to lie to the investigator continually throughout the mediation meeting, including claiming that my husband and/or I had hooked up the plumbing and electricalThe CCB investigator was quite experienced and professional, and saw right through him, also pointing out an invoice in which Jesse had charged for that workJesse not only performed plumbing and electrical work without a license, but he was not even authorized to make a bid on any work on our home as he does not have the lead based paint certification required by the CCB for any work on homes older than 1978, particularly those where children under reside (at the time two of my children were and 5.) Additionally, Jesse is registered as "exempt," meaning that he does not carry workers compensation or unemployment insurance and is not allowed to have employees, which we were not aware ofBy hiring workers illegally, he put us at risk of liability if any of his employees had sustained injuries on our propertyHe also did not provide a contract that meets the CCB standards in terms of the detail that should have been includedIn fact, there was no actual contract; he simply asked my husband to sign one of the estimatesJesse's defense seems to be that he is new to the business and was ignorant of all of these rules, however, as the CCB investigator pointed out, being newly licensed means that he very recently attended the training and passed the test to gain his general contractor's license This entire process has been stressful, time-consuming, and expensiveI have certainly gained an education moving forward, and I hope that Jesse has as well and will strive to better in the futureI absolutely did leave detailed reviews on two websites, not to hurt his business, but to protect and warn other consumers from going through what we have enduredJesse has claimed several times that he has never had any issues with previous customers, however, out of (including mine) on home advisor are negativeOne in particular, left by "***," describes an experience that sounds very familiar to our ownBased on a simple "people search" it appears that at least one of the five-star reviews was left by a "likely relative."Sincerely, [redacted] ***

You do not get service or a warranty when you do not pay your bills, also you can not hold someone accountable for a job that was not complete Attached is the estimate you claimed to of never got In person I told you it would most likely be a few hundred bucks in labor per door plus labor, but I can not do business without QuickBooks, everything is noted Your home is old, and has settled Each door had it's own issue we had to overcome other than installing the door That costs money and when you hired me you understood that An estimate is an estimate, the numbers change as time goes on just like anything else I did not order the wrong door, I got the same size doors that were in your home before Things change over time, even house framing! When you started asking me how much it would be towards the end you did not like my response, your wife flipped out From there your wife refused to pay me and made some unprofessional comments I left and that last door was not completed She then texted me and stated that if I do not discount the bill 300$ then she would go complain on every single website she can find I told her that it could end up costing you guys more money in the end if you do not pay your bill Here we are I did not come after you guys for that 300$ and now you guys think you have the right to complain about my company, or get something?! You said in your post that I do great work, that is why you hired me a second time If you would simply pay your bill, like I have stated in previous conversation before this complaint, I would of come finish the job It is very close to being complete and I did mention that you guys could easily finish on your own starting with caulk With all the threats and bill not being paid, I did mention that I would rather not work for you guys in the future

Bait and switch? I was hired to do many things, by the time it came to actually do the work the project had dwindled down to kitchen counter tops and back splash, possibly cabinet modifications with addition of an island, ice box line to fridge, replace some flooring in a few rooms, washer and dryer hook up The customer changed the scope multiple times before I was hired, and seemed clueless but ready to go After being hired and getting a down payment the customer changed the scope again, and asked for multiple different changes again to the project These changes were to the scope, which affect the cost and time to do the project It was very difficult to communicate and keep up with the constant changes the customer would applyeven after signing an estimate, agreeing on the price and giving money down, these things occurred As the project had not start yet, I gave the customer another price and scope relating what they asked for most recently The price never doubled, it actually went down from thousands from the original price because the customer continued to remove or change the scope as the customer had no idea what they wanted or could never be sure of a decision I planned to bring in subcontractors and get permits which as reflected in my bids, when it came time to work one of the changes the customer made was to remove the permits and subcontractors The customer stated they did not need anything fancy, to code, or permitted and that they just wanted there washer dryer to function I was very new to this at the time, only a few months in from starting company and made there mistake of working with the customer on these terms I amended the bid to show there was no permits or anything included, we charged them for the labor and materials The customer did the final hook up of the items, I ran pipe or wire to a location, then it was hooked up to the house or appliance by the customer The customer was very aware that this was not the way to do things, I had no idea at the time that I was not supposed to touch that stuff, under any circumstances The systems were tested and worked great, and customer was happy with install Poor workmanship? Corrections of what? Nothing was done to a poor quality, you can ask any customer I have done work for and they will tell you that I do good work I did not damage any antique woodwork, the customer and I looked at it before the job ended It was months later, after multiple other contractors and the customer worked on the house, that I was told about this The customer is referencing a built in from the original construction of the house, the entire house is in poor condition and this is simply a built in, not some fancy or nice antique The area that the customer is referencing within the built in is the back wall of the inside of the cabinets The project had been started and stopped many times, stalled as decision kept changing, and the customer would have the husband or brother trying to do nearly everything on my scope I would get there the next day and item would be completed or being worked on by one of them, for example, the flooring I was hired to do the flooring, did the demo and then the flooring was attempted to be done by the customer I was then told to remove it from the project, as the husband or brother would complete This occurred and start to be a pattern, each day the scope would change or things would be done by the customer Not to mention the people doin the work were hammered, all day every day, drunk It was difficult to work in that environment, but entertaining none the less I had to communicate with the customer that these changes to scope are affecting my family, as the job was delayed or changed I lose money The customer seemed to not respond well to the notification, nor care After more delays and changes, the customer fired me on jobsite after completing the backsplash The reasoning was they were going to complete the rest of the project themselves or with the cheapest bidder They then asked for a refund, as I did not do some of the items on the list I stated there was no refund, and I discounted the bill down to the down payment so they did not owe me anything else They then emailed me many times, stating I owed them X amount I gave them a detailed explanation of the costs and told them that there math was not correct Simply asking for a bunch of money back does not constitute a refund The 95$ for keys was for making copies of some keys for the customer I got some nice keys, paid for the copy cost and it took me an hour or more with driving The 800$ was a markup to cover all the work I did without a hammer, and yes profit, most companies charge more than it actually costs so they make money Managing the project was like riding a bull, as the customer wanted to heavily control everything even after hiring me to manage the project 330$ emergency call Again, the customer did work on the house as well but in this case it is regardless During the plumbing stages, pipes were not all put up in one day, and the customer was not living at the home We left one night, plumbing NOT complete They knew this Turned off water at street shut of valve and drained out any water in lines in basement There was water or pressure in the lines when we left I then told the customer we shut off the water as the plumbing is not complete, and to please not turn on the water The very next night, Saturday evening, the customer frantically called me and began yelling and threatening me Stating they had photos and I better get over there and fix everything...etc I remained calm and asked, "did you turn on the water?" The customer stated no, and that it was my fault that I probably didn't turn off the water or broke the valve or something Customer was fishing very hard to blame The water was leaking exactly where we were working on the plumbing I knew exactly what happened, the customer turned on the water Regardless of those facts, I sent out one of my guys to address the problem When my worker arrived, one of the drunk customers were at the house and told my worker that he turned on the water Apparently a large story was told prior to allowing him to work, wasting more time My worker then turned off the water, drained the extra water out of the lines again, and told the customer to not turn on the water Clearly I am going to charge a customer for that as I had to basically give my worker a gold bar to leave what he was doing on his Saturday evening off That is what we call an emergency response and will cost anyone a couple hundred bucks at least Charging a customer to get materials and return them is standard Anything unused was returned and applied towards the overall balance No one asked me for receipts or anything that I recall The customers attempts to resolve this issue was an email stating give us back 3600$ There was no sense to how they came up with that number After multiple emails and no movement towards a giving them back 3600$, I told them that we should seek mediation as communicating to them is like talking to a child The customer then went on every website possible and left reviews in order to damage my company as much as possible After over a year of business and countless jobs this is the only customer that I have had a problem with I have already apologized for the situation and told the customer that I have done as much as I can do financially There was about weeks of work done at this place with a 2-man crew Materials are included in that cost guys at 20$ an hour for weeks is 4800$ 7500$-3600$ = 3900$ If the bill was 3900$ total, I would be shorting myself 900$ if that were my companies only costs Not to mention material costs I would like to resolve this and make sure that everyone is on the same page I am sorry the customer is up happy and that we could not come to an agreement

Ms*** fired me because I didn't come back and fix something when she wanted me too and it was agreed upon that I would do the additional work when we painted the exterior of the houseI went over everything with her before I left and she paid me in full and was happyThis is the first
time that I am hearing about these issues as she has not contacted meI also have a year warranty available for any errors that need to be fixedSee below:When we were there, Ms*** and I went and double checked that the fence was sturdy and she was satisfiedWe did use wood screws instead of brackets because it was more cost effective which is what the customer wantedFrankly, the fence is in bad shape and needs to be replacedShe only wanted a section fixed due to a bad wind storm. I DID NOT use deck screwsHardy plank siding is a cement based product and I used cement screws specifically made for hardy plank sidingThe remaining complaint on this issue was not to be done until the house was paintedThese were additional items she wanted done and were not a part of the original estimate. This was addressed in person when we did the final walk-throughAll the sanding would have been done as paint prep which should have happened in the fall which was the assumed paint start dateAll she wanted me to do was caulk and install trim boards which I did. This is not trueI asked the customer to go to the store to directly purchase the fans she wantedShe told me she didn't care and wanted me to do it and just wanted something cost effectiveWe talked about how her original fans were RV fans and not bathroom fansI got mid-grade bathroom fans with LED lights, showed the customer the fans which she agreed she was happy with and installed themIf there is an assembly error, I am happy to fix but we did test the fan it was working before we left which the customer also was shownThe customer did not have the proper cut out in the ceiling since there were RV fans installed originallyI had to what I needed to do to install the correct bathroom fanWe put back most of the insulation that fell out and it was such a minor amount that it should not effect anything

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I just need you to help us and get the help I request it as Jesse seem very unhappy to even communicate with us, all I want is to have this resolve please

You do not get service or a warranty when you do not pay your bills, also you can not hold someone accountable for a job that was not complete.  Attached is the estimate you claimed to of never got.  In person I told you it would most likely be a few hundred bucks in labor per door plus...

labor, but I can not do business without QuickBooks, everything is noted.  Your home is old, and has settled.  Each door had it's own issue we had to overcome other than installing the door.  That costs money and when you hired me you understood that.  An estimate is an estimate, the numbers change as time goes on just like anything else.  I did not order the wrong door, I got the same size doors that were in your home before.  Things change over time, even house framing!  When you started asking me how much it would be towards the end you did not like my response, your wife flipped out.  From there your wife refused to pay me and made some unprofessional comments.  I left and that last door was not completed.  She then texted me and stated that if I do not discount the bill 300$ then she would go complain on every single website she can find.  I told her that it could end up costing you guys more money in the end if you do not pay your bill.  Here we are.  I did not come after you guys for that 300$ and now you guys think you have the right to complain about my company, or get something?!  You said in your post that I do great work, that is why you hired me a second time.  If you would simply pay your bill, like I have stated in previous conversation before this complaint, I would of come finish the job.  It is very close to being complete and I did mention that you guys could easily finish on your own starting with caulk.  With all the threats and bill not being paid, I did mention that I would rather not work for you guys in the future.

Again, before payment was made we went through everything together and you paid me in full with no mention of these issues.  I told you when I left if you have any problems to simply call me if something comes up.  If you stop trying to find things to complain 1. Siding:There were a few things that needed to be done before leaving and I told you that this would be taken care of.  When you tell someone over text message that they are "fired" and should not come over to repair the siding, that prevents me from fixing it. I did not give you an excuse, I gave you the truth and told you to wait to the next day.  It was also on a Sunday when you wanted it done, again I am sorry I could not make it out and that  you will not let me come fix it.  It did not cause any further damage that I am aware of nor did I state any extra costs would be applied towards you if I caused damage.  2.  Sanding:Paint prep was not part of the scope of work and was discussed during the project that it would be done during paint.  Also would fill all the screws with wood filler before sanding.  You did tell us that you would be in touch shortly before rainy season to get the painting done, no assumption.3.  Fence:I am not sure what documentation you are going off.  An estimate is before the work and an invoice is after, check the invoice.  We were able to secure the fence with wood screws and existing hardware that was there.  We hung on the fence and showed you that it was secure, along with the fact the no more hardware or work was needed at the time to get the job done.  It is months later you are complaining, without even saying anything to me.  You communicated everything was good when we reviewed the project and I have not heard of any of this until now.  Which is months and storms later.4.  Fans:The purpose of the replacement was due to noise, no light, cosmetics I was told initially.  We told yo to go get the fans you wanted.  Then told us to get something cost effective.  We then showed you what we got, typical fan and LED light.  We went over all the extra things that needed to be done to get these new fans in, which also upped the price a little, which you agreed to.  Again we only a little as you wanted everything done cost effectively.  Nothing was said about the drywall or texture when we reviewed the project.  It was reviewed with you after the install.  It is now that you are complaining about this.  5.  Insulation:The 3 small house trash bags we used were full of drywall and old fans, very little insulation as we put what was needed back up.   No phone call or communication of any of this up until a complaint.  I am offering resolution.  It is your choice to get the work done elsewhere and not communicate with me.

Complaint: [redacted]
I am rejecting this response but I am not expecting a response because:I cannot accept the content of the response as it is riddled with lies and is disparaging to us and our home. I will not take the time to address each of them here, however, I will say that I find it extremely unprofessional for Jesse to state that communicating with us was like "talking to a child." My husband and I both have doctorates in Clinical Psychology and were certainly never "drunk" at the jobsite. My husband left work (at a federal prison, where he runs a drug abuse program, ironically) to meet with Jesse during the day. I did hire my brother, who is a professional painter, to paint several rooms and he stayed at the house for 2 weeks prior to us moving in. However, he was not working in the kitchen or laundry room. He was certainly not "the customer," and whether or not he was drinking on the job is irrelevant. I will say he did a fantastic job on the painting, which he cut-in by hand with out taping and left everything very clean. On the other hand, I was dismayed when my brother told me that one of Jesse's employees offered him marijuana, which they both smoked at the house. As far as the "entire home (being) in poor condition, here is a quote from an early email from Jesse "I am excited for you guys as that is a pretty cool house with some unique features.  It gets me excited to work on homes like this and put your vision to reality, then see your reaction." I have also attached pictures of the built-in and dining room to show the actual condition of the home, which was very well cared for by the couple who lived and raised their family here for 30 years before we purchased it. We simply wanted to update the kitchen and make a few other changes for our personal needs. In any event, his response shows a lack of respect for both us as customers, and our home which we trusted and hired him to perform work on. In terms of the complaint,  we have met with both Jesse K[redacted] and an Investigator from the Oregon Contractors Board (CCB) and have come to a settlement agreement. Jesse K[redacted] has agreed to make payments over a period of 6 months for a total of $5900 for the money owed from our deposit (the $3600  that we had offered to accept if he was willing to resolve the dispute informally), as well as the problems with workmanship and damage to the home. Jesse was an hour late to the meeting and attempted to lie to the investigator continually throughout the mediation meeting, including claiming that my husband and/or I had hooked up the plumbing and electrical. The CCB investigator was quite experienced and professional, and saw right through him, also pointing out an invoice in which Jesse had charged for that work. Jesse not only performed plumbing and electrical work without a license, but he was not even authorized to make a bid on any work on our home as he does not have the lead based paint certification required by the CCB for any work on homes older than 1978, particularly those where children under 6 reside (at the time two of my children were 3 and 5.) Additionally, Jesse is registered as "exempt," meaning that he does not carry workers compensation or unemployment insurance and is not allowed to have employees, which we were not aware of. By hiring workers illegally, he put us at risk of liability if any of his employees had sustained injuries on our property. He also did not provide a contract that meets the CCB standards in terms of the detail that should have been included. In fact, there was no actual contract; he simply asked my husband to sign one of the estimates. Jesse's defense seems to be that he is new to the business and was ignorant of all of these rules, however, as the CCB investigator pointed out, being newly licensed means that he very recently attended the training and passed the test to gain his general contractor's license.   This entire process has been stressful, time-consuming, and expensive. I have certainly gained an education moving forward, and I hope that Jesse has as well and will strive to better in the future. I absolutely did leave detailed reviews on two websites, not to hurt his business, but to protect and warn other consumers from going through what we have endured. Jesse has claimed several times that he has never had any issues with previous customers, however, 3 out of 5 (including mine) on home advisor are negative. One in particular, left by "[redacted]," describes an experience that sounds very familiar to our own. Based on a simple "people search" it appears that at least one of the 2 five-star reviews was left by a "likely relative."Sincerely,
[redacted]

Bait and switch?  I was hired to do many things, by the time it came to actually do the work the project had dwindled down to kitchen counter tops and back splash, possibly cabinet modifications with addition of an island, ice box line to fridge, replace some flooring in a few rooms, washer and...

dryer hook up.  The customer changed the scope multiple times before I was hired, and seemed clueless but ready to go.  After being hired and getting a down payment the customer changed the scope again, and asked for multiple different changes again to the project.  These changes were to the scope, which affect the cost and time to do the project.  It was very difficult to communicate and keep up with the constant changes the customer would apply. even after signing an estimate, agreeing on the price and giving money down, these things occurred.  As the project had not start yet, I gave the customer another price and scope relating what they asked for most recently.  The price never doubled, it actually went down from thousands from the original price because the customer continued to remove or change the scope as the customer had no idea what they wanted or could never be sure of a decision.  I planned to bring in subcontractors and get permits which as reflected in my bids, when it came time to work one of the changes the customer made was to remove the permits and subcontractors.  The customer stated they did not need anything fancy, to code, or permitted and that they just wanted there washer dryer to function.  I was very new to this at the time, only a few months in from starting company and made there mistake of working with the customer on these terms.  I amended the bid to show there was no permits or anything included, we charged them for the labor and materials.  The customer did the final hook up of the items, I ran pipe or wire to a location, then it was hooked up to the house or appliance by the customer.  The customer was very aware that this was not the way to do things, I had no idea at the time that I was not supposed to touch that stuff, under any circumstances.  The systems were tested and worked great, and customer was happy with install.  Poor workmanship?  Corrections of what?  Nothing was done to a poor quality, you can ask any customer I have done work for and they will tell you that I do good work.  I did not damage any antique woodwork, the customer and I looked at it before the job ended.  It was months later, after multiple other contractors and the customer worked on the house, that I was told about this.  The customer is referencing a built in from the original construction of the house, the entire house is in poor condition and this is simply a built in, not some fancy or nice antique.  The area that the customer is referencing within the built in is the back wall of the inside of the cabinets.  The project had been started and stopped many times, stalled as decision kept changing, and the customer would have the husband or brother trying to do nearly everything on my scope.  I would get there the next day and item 1 would be completed or being worked on by one of them, for example, the flooring.  I was hired to do the flooring, did the demo and then the flooring was attempted to be done by the customer.  I was then told to remove it from the project, as the husband or brother would complete.  This occurred and start to be a pattern, each day the scope would change or things would be done by the customer.  Not to mention the people doin the work were hammered, all day every day, drunk.  It was difficult to work in that environment, but entertaining none the less.  I had to communicate with the customer that these changes to scope are affecting my family, as the job was delayed or changed I lose money.  The customer seemed to not respond well to the notification, nor care.  After more delays and changes, the customer fired me on jobsite after completing the backsplash.  The reasoning was they were going to complete the rest of the project themselves or with the cheapest bidder.  They then asked for a refund, as I did not do some of the items on the list.  I stated there was no refund, and I discounted the bill down to the down payment so they did not owe me anything else.  They then emailed me many times, stating I owed them X amount.  I gave them a detailed explanation of the costs and told them that there math was not correct.  Simply asking for a bunch of money back does not constitute a refund.  The 95$ for keys was for making copies of some keys for the customer.  I got some nice keys, paid for the copy cost and it took me an hour or more with driving.  The 800$ was a markup to cover all the work I did without a hammer, and yes profit, most companies charge more than it actually costs so they make money.  Managing the project was like riding a bull, as the customer wanted to heavily control everything even after hiring me to manage the project.  330$ emergency call.  Again, the customer did work on the house as well but in this case it is regardless.  During the plumbing stages, pipes were not all put up in one day, and the customer was not living at the home.  We left one night, plumbing NOT complete.  They knew this.  Turned off water at street shut of valve and drained out any water in lines in basement.  There was 0 water or pressure in the lines when we left.  I then told the customer we shut off the water as the plumbing is not complete, and to please not turn on the water.  The very next night, Saturday evening, the customer frantically called me and began yelling and threatening me.  Stating they had photos and I better get over there and fix everything...etc.  I remained calm and asked, "did you turn on the water?".  The customer stated no, and that it was my fault that I probably didn't turn off the water or broke the valve or something.  Customer was fishing very hard to blame.  The water was leaking exactly where we were working on the plumbing.  I knew exactly what happened, the customer turned on the water.  Regardless of those facts, I sent out one of my guys to address the problem.  When my worker arrived, one of the drunk customers were at the house and told my worker that he turned on the water.  Apparently a large story was told prior to allowing him to work, wasting more time.  My worker then turned off the water, drained the extra water out of the lines again, and told the customer to not turn on the water.  Clearly I am going to charge a customer for that as I had to basically give my worker a gold bar to leave what he was doing on his Saturday evening off.  That is what we call an emergency response and will cost anyone a couple hundred bucks at least.  Charging a customer to get materials and return them is standard.  Anything unused was returned and applied towards the overall balance.  No one asked me for receipts or anything that I recall.  The customers attempts to resolve this issue was an email stating give us back 3600$.  There was no sense to how they came up with that number.  After multiple emails and no movement towards a giving them back 3600$, I told them that we should seek mediation as communicating to them is like talking to a child.  The customer then went on every website possible and left false reviews in order to damage my company as much as possible.  After over a year of business and countless jobs this is the only customer that I have had a problem with.  I have already apologized for the situation and told the customer that I have done as much as I can do financially.  There was about 2 weeks of work done at this place with a 2-3 man crew.  Materials are included in that cost.  3 guys at 20$ an hour for 2 weeks is 4800$.  7500$-3600$ = 3900$.  If the bill was 3900$ total, I would be shorting myself 900$ if that were my companies only costs.  Not to mention material costs.  I would like to resolve this and make sure that everyone is on the same page.  I am sorry the customer is up happy and that we could not come to an agreement.

Complaint: 12432039
I am rejecting this response because: the resolution is not acceptable.Siding:  I did bring up the issues with the siding. It took you almost two weeks to come out to look at it. Then you wanted to wait until painting to fix it. I said the one over the garage roof could wait until then, but not the board that was cut short by the front porch, leaving the area underneath to get damaged by the rain. You said you would get it fixed asap. You are the one that scheduled coming out on a Sunday (almost a week later). Then, on Sunday, you said you couldn't make it and would get it fixed before it rained again. It rained again two days later and it still wasn't fixed yet. Sanding:  Anytime you replace wood pieces you should sand those areas to finish your work. Every other contractor I have worked with has done that without having to be asked. Also, when applying the caulk, there are a lot of areas where it is globbed on, instead of smooth. It shouldn't matter whether the house will be painted in a month, a year, 2 years, etc, or if you or someone else is doing the painting. Again, finish your work.Fence:  I know what an estimate and an invoice are. I told you up front that I wanted the hinges replaced so that the fence was secure. If you hung on the fence then boards would have broken because they are not that strong. I know you only nailed them in, and I remember saying that if we have another strong wind storm, it is not going to hold. I wouldn't have asked for new brackets if I only wanted it nailed. I could have nailed it myself.Fans:  The purpose of the replacement was to replace fans with ones that worked and were newer. The one in the master bath was starting to make some noise but it still worked better than the ones you put in. The one in the main bath didn't make any noise. I just decided to have them done at the same time since the one in the main bath was 20 years old. If I was worried about cost, I wouldn't have done that. Also, I never said I wanted fans with lights. I wanted new heavy duty RV fans, like the original ones. I asked you to get them so they would be the right kind, not some cheap crap (other than running) doesn't work at all like it should, and isn't even up to code. I never said everything had to be cost effective, which apparently in your mind means cheaply done, instead of doing it correctly. No I didn't want top of the line expensive fans but I never told you I wanted the cheapest thing you could find.As far as the drywall and texturing, I didn't notice the cut lines until a couple weeks later. I'm not in the habit of standing under the fan and staring at the ceiling. But one day when I did look up at it, they are very noticeable.Insulation: 1) The trash bags were not small. 2) I watched as the bags were filled with insulation and taken out, plus you showed me the bathroom when it was 2-3 feet deep in insulation. This happened before the holes were cut in the ceiling, and before the old fans were taken out. The trash bags were full of insulation. Also, I have had a very qualified contractor check the fans to see why they were not working, and he mentioned that there was very little insulation in the ceiling.Your 'resolution' is not acceptable. I don't want you doing any further work on my house. I already have to have someone else fix everything you did.   
Sincerely,
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Address: Lafayette, Oregon, United States, 97127-9624

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