I was approved to lease a home located at [redacted] *** When I went to see the home, the realtor was unable to get the door open because the locks were jammed He informed me that the owners had been to the home "doing some painting over the weekend" or that another realtor had shown the home ealier in the week and either could have jammed the locks He informed me that his father lived a short distance from the home and the two of them would come to the home to fix the locks and call me on Saturday, 5/23/to view the homeI never received a call Monday was a holiday, I called on Tuesday and asked if I could arrange to have the utilities transferred into my name for the planned modate of 5/29/ The realtor told me no, that I had to have the deposit paid before the utilities could be switched into my name I informed him that I wanted to "arrange" for them to be turned over to me on the weekend of my move, not on that Tuesday He told me no I called Friday morning to meet with the realtor to pay the deposit and to see the home He scheduled the meeting at 3pm, but originally wanted to schedule it at 4pm We met at the home and the locks were still jammed The realtor had to use a screwdriver to get into the home The walls were a disgrace There had been no painting completed The walls had various shades of white on each wall, as if someone had attempted to patch paint and did not match the correct shades It smelled like fresh bug spray I had informed the realtor that I needed to move quickly, due to the unexpected sale of the home I was renting So, I had no choice He informed me that I needed to go to the office and pay the deposit, that he would prorate my May rent and allow me to move in and pay June's rent on 06/12/15, and waive the late fees He told me he would type up the welcome letter and the lease and email it to me around 6pm or 7pm I hurried to the office to pay the deposit I went home and began calling my utility companies to get the services transferred into my name I called [redacted] ***, who provided water services and learned they did not service the new address I googled and tried to figure this information out on my own I did not receive the welcome letter until 650pm I had to finish packing and loading the moving truck I got up early Saturday morning and called the water company, as it was the only service not in my name It was closedTheir hours are Monday through Friday 7am - 7pm I even called the after hours emergency number and explained the importance of the issue I was informed that the emergency line was only for emergencies and not to start or stop services I called the realtor and explained the problem He informed me that he would not allow me to move into the home without "especially the water" not being in my name I told him I had nowhere to go with my family, my two daughters, my year old grandson, and two family dogs He said he would call his boss and the owners and would get back to me on Sunday morning He DID NOT CALL ME I called him around noon His phone went to voicemailI sent him two text messages and called again before he responded by text to tell me I could not move into the home I asked if I could simply move my furniture in, pay the prorated rent for one day (under our previous agreement), and my family and I sleep somewhere else That on Monday morning I would call the utility company and get the water turned into my name He told me no So, my family and I, even at the writing of this review, are homeless We had to put one of my dogs down because she was too old, and the [redacted] County Humane Society would not take her My son is housing the other dog and we are looking for another place to live I have spent money out of my pocket, that I could have used to get a home, to place my entire household goods into a storage unit I had taken out a new renters insurance policy for the home that I will not be renting; another waste I did that because he told me I couldn't move in without the insurance This was a nightmare The only good thing they did was refund me my deposit in the form of a written check so that I could have access to my money, then tell me, "Good luck to you," when I left their facility I see why they are not Revdex.com Certified I DO NOT RECOMMEND ANYONE TO USE THEIR SERVICES
As a tenant my dealings with this company have been negative Their maintenance team is extremely lazy, poor at scheduling, poor at communication, and overall not trustworthy I could say the same for those who work in the office My experience has been so poor that we were forced to seek legal action for violation of our lease terms We had a major water leak and they left us without proper water function or use of our living room for a month I would strongly dissuade anyone from using this company
Ms. [redacted] and her family rented the home we have on [redacted] for the term of 12 months. As we do with all our move ins, we took detailed photos of the condition of the house, documented it on paper and... moved them in. When they did the move out inspections, we did the same process with documentation of any damages and issues that might need addressed over and above we and tear. [redacted] , who performed the move out inspection, stated he doesn't remember saying anything in regards to the condition and he is instructed not to because he is just there document the current condition and then the office/accounting team will assess the difference in condition and decide if there are charges. The home was professionally carpet cleaned at move in and there were no stains throughout as noted on e file. The majority of the Charges come from the red stains that were on the carpet upstairs that required the owner to replace areas of the carpet and charge that back to the tenant. We also had to send our cleaner through the home to do a deeper cleaning than what they performed. We use the same cleaner every time so that we have the same standards for move in as we do ove out and there numerous areas that needed additional cleaning including the bathroom , baseboards, etc... Even though a tenant might clean or carpet clean, that doesn't absolve them of additional charges in case there are items that need done to bring it back to move in standards. In addition, we found drywall areas that were gashed in a few places that had to be patched/sanded/painted and blinds that were broken that were listed as in good condition at move in. Ms. [redacted] is stating that we are charging for items that were either previously broken or damaged when they moved in, which is not the case. There were many items that did need done by the owner, but none of those items were charged back to Ms. ***. We feel all items are justified in this Case and stand behind our disposition. Please contact me with any questions. Thanks, Kirk Realty Group 8977 Technology Drive, Suite D Fishers, Indiana 46038 www.kirkrealtygroup.com 317-842-4191x [redacted] fax: 317-845-1553
The previous tenant that moved out in August of 2013, [redacted] and [redacted] , is disputing the move out charges in the amount of $ Our Property Manager did a move out inspection of the property after the tenants moved out and came to the conclusion that the home needed a deep carpet cleaning, as well as some minor repairs to the homeThe repairs included bulbs out throughout the house, two door handles replaced (broken), a broken sink stopper and a closet bracket that had been pulled out of the wall The cost for the carpet cleaning was $for a full house cleaning and the repair cost was $for all the items on the listInvoices can be provided for both upon request These cos s are in range with averages for those services and in fact the repair cost was below what we feel a general contractor would normally charge for hours work plus materials We stand behind these charges and feel they are justified, just as we stood behind them and discussed with the tenant in We have responded to both letters dated September 24th and October nd of with the same position and have made sure to run this file by our legal counsel, who also feels comfortable with our position Please contact me with any questions Thanks, Cory [redacted]
There are numerous parts to this complaint and I will try to address each of them individually
'Times New Roman"As-is" condition as all of our rental homes areThings like painting, new carpet and major renovations have to be discussed before application on the home and have to be agreed to before thenWe spent close to $on the move out repairs between carpet cleaning, cleaning, plumbing repairs, etcto get the house ready, but upon move in, the tenant demanded that we paint the walls and do other items that are usually left in an homeWe went above and beyond and called the owner during the move in inspection to approve a paint job and other items that he was technically not responsible forWe continued to work to get the items repaired and get them settled
2. With the repair list, we have that same list in our system, but the conractor we have used sated he can't get ahold of anyone to make an appointment. If they would like to call him directly, his number is 217-***. We aren't preventing repairs from being done and we will do all items necessary to amek the home inhabitable. There are items though that are out of our control since we ar essentially a third party and not the owner of the house. If the owners tells us that he won't approve a repair, there isn't anything we can do about that
3. With the refrigerator, the tenant now has a fridge in the house and when the complaint
was submitted on 8/18, we were in the process of getting owner approval for a new fridgeThe new one was delivered shortly after the complaint and it was explained to the tenant that the food loss could be filed on their renter's insuranceThe initial call came in on a Saturday afternoon and there is no one that comes out on a Saturday for a fridge, so we had to wait until the start of the week to get the issue resolved
II I
We do a appreciate *** as a tenant and will be working to resolve her issues
Please con tact me with any questions
Thanks,
Cory ***
Awful company, I would not recommend renting a property they represent Here are some examples:
- It took a month and a half for them to respond to maintenance request at one point
- After we gave notice we were moving they wanted days of showing the house, and I had to make the house available of weekdays and keep it in show conditionThey also sent a document that is not a part of our original lease saying they will fine us if we do not comply $per occurrenceI said that wasn't reasonable and would not honor it They in turn threatened to show up any time they wanted without notice, to which I threatened legal action and they backed down
- When I moved out I paid a professional cleaning company to make sure things were done right, I even contacted them and asked if we could go through the house together before we turned it over so I could be sure to address all issues They informed me that it was against policy and they would not discuss any issues with the house before move out or after They still charged me for things like "stairway railings marked" $100, "dirty kitchen, bathrooms dusty" $without any pictures or proof
To many options out there to work with these people
I was approved to lease a home located at [redacted]. When I went to see the home, the realtor was unable to get the door open because the locks were jammed. He informed me that the owners had been to the home "doing some painting over the weekend" or that another realtor had shown the home ealier in the week and either could have jammed the locks. He informed me that his father lived a short distance from the home and the two of them would come to the home to fix the locks and call me on Saturday, 5/23/15 to view the home. I never received a call. Monday was a holiday, I called on Tuesday and asked if I could arrange to have the utilities transferred into my name for the planned move-in date of 5/29/15. The realtor told me no, that I had to have the deposit paid before the utilities could be switched into my name. I informed him that I wanted to "arrange" for them to be turned over to me on the weekend of my move, not on that Tuesday. He told me no. I called Friday morning to meet with the realtor to pay the deposit and to see the home. He scheduled the meeting at 3pm, but originally wanted to schedule it at 4pm. We met at the home and the locks were still jammed. The realtor had to use a screwdriver to get into the home. The walls were a disgrace. There had been no painting completed. The walls had various shades of white on each wall, as if someone had attempted to patch paint and did not match the correct shades. It smelled like fresh bug spray. I had informed the realtor that I needed to move quickly, due to the unexpected sale of the home I was renting. So, I had no choice. He informed me that I needed to go to the office and pay the deposit, that he would prorate my May rent and allow me to move in and pay June's rent on 06/12/15, and waive the late fees. He told me he would type up the welcome letter and the lease and email it to me around 6pm or 7pm. I hurried to the office to pay the deposit. I went home and began calling my utility companies to get the services transferred into my name. I called [redacted], who provided water services and learned they did not service the new address. I googled and tried to figure this information out on my own. I did not receive the welcome letter until 650pm. I had to finish packing and loading the moving truck. I got up early Saturday morning and called the water company, as it was the only service not in my name. It was closed. Their hours are Monday through Friday 7am - 7pm. I even called the after hours emergency number and explained the importance of the issue. I was informed that the emergency line was only for emergencies and not to start or stop services. I called the realtor and explained the problem. He informed me that he would not allow me to move into the home without "especially the water" not being in my name. I told him I had nowhere to go with my family, my two daughters, my 2 year old grandson, and two family dogs. He said he would call his boss and the owners and would get back to me on Sunday morning. He DID NOT CALL ME. I called him around noon. His phone went to voicemail. I sent him two text messages and called again before he responded by text to tell me I could not move into the home. I asked if I could simply move my furniture in, pay the prorated rent for one day (under our previous agreement), and my family and I sleep somewhere else. That on Monday morning I would call the utility company and get the water turned into my name. He told me no. So, my family and I, even at the writing of this review, are homeless. We had to put one of my dogs down because she was too old, and the [redacted] County Humane Society would not take her. My son is housing the other dog and we are looking for another place to live. I have spent money out of my pocket, that I could have used to get a home, to place my entire household goods into a storage unit. I had taken out a new renters insurance policy for the home that I will not be renting; another waste. I did that because he told me I couldn't move in without the insurance. This was a nightmare. The only good thing they did was refund me my deposit in the form of a written check so that I could have access to my money, then tell me, "Good luck to you," when I left their facility. I see why they are not Revdex.com Certified. I DO NOT RECOMMEND ANYONE TO USE THEIR SERVICES.
Ms. [redacted] and her family rented the home we have on [redacted] for the term of 12 months. As we do with all our move ins, we took detailed photos of the condition of the house, documented it on paper and...
moved them in. When they did the move out inspections, we did the same process with documentation of any damages and issues that might need addressed over and above we and tear. [redacted], who performed the move out inspection, stated he doesn't remember saying anything in regards to the condition and he is instructed not to because he is just there document the current condition and then the office/accounting team will assess the difference in condition and decide if there are charges.
The home was professionally carpet cleaned at move in and there were no stains throughout as noted on e file. The majority of the Charges come from the red stains that were on the carpet upstairs that required the owner to replace areas of the carpet and charge that back to the tenant.
We also had to send our cleaner through the home to do a deeper cleaning than what they performed. We use the same cleaner every time so that we have the same standards for move in as we do ove out and there numerous areas that needed additional cleaning including the bathroom , baseboards, etc...
Even though a tenant might clean or carpet clean, that doesn't absolve them of additional charges in case there are items that need done to bring it back to move in standards.
In addition, we found drywall areas that were gashed in a few places that had to be patched/sanded/painted and blinds that were broken that were listed as in good condition at move in. Ms. [redacted] is stating that we are charging for items that were either previously broken or damaged when they moved in, which is not the case. There were many items that did need done by the owner, but none of those items were charged back to Ms. [redacted].
We feel all items are justified in this Case and stand behind our disposition. Please contact me with any questions.
Thanks,
Kirk Realty Group
8977 Technology Drive, Suite D
Fishers, Indiana 46038
www.kirkrealtygroup.com
317-842-4191x[redacted]
fax: 317-845-1553
The previous tenant that moved out in August of 2013, [redacted] and [redacted], is disputing the move out charges in the amount of $443.47.
12pt; COLOR: black; LETTER-SPACING: -0.05pt">Our Property Manager did a move out inspection of the property after the tenants moved out and came to the conclusion that the home needed a deep carpet cleaning, as well as some minor repairs to the home. The repairs included 12 bulbs out throughout the house, two door handles replaced (broken), a broken sink stopper and a closet bracket that had been pulled out of the wall.
The cost for the carpet cleaning was $307.20 for a full house cleaning and the repair cost was $136.27 for all the items on the list. Invoices can be provided for both upon request.
These cos s are in range with averages for those services and in fact the repair cost was below what we feel a general contractor would normally charge for 4 hours work plus materials.
We stand behind these charges and feel they are justified, just as we stood behind them and discussed with the tenant in 2013. We have responded to both letters dated September 24th and October 22 nd of 2013 with the same position and have made sure to run this file by our legal counsel, who also feels comfortable with our position.
Please contact me with any questions
Thanks,
Cory [redacted]
As a tenant my dealings with this company have been negative. Their maintenance team is extremely lazy, poor at scheduling, poor at communication, and overall not trustworthy. I could say the same for those who work in the office. My experience has been so poor that we were forced to seek legal action for violation of our lease terms. We had a major water leak and they left us without proper water function or use of our living room for a month. I would strongly dissuade anyone from using this company.
I was approved to lease a home located at [redacted] *** When I went to see the home, the realtor was unable to get the door open because the locks were jammed He informed me that the owners had been to the home "doing some painting over the weekend" or that another realtor had shown the home ealier in the week and either could have jammed the locks He informed me that his father lived a short distance from the home and the two of them would come to the home to fix the locks and call me on Saturday, 5/23/to view the homeI never received a call Monday was a holiday, I called on Tuesday and asked if I could arrange to have the utilities transferred into my name for the planned modate of 5/29/ The realtor told me no, that I had to have the deposit paid before the utilities could be switched into my name I informed him that I wanted to "arrange" for them to be turned over to me on the weekend of my move, not on that Tuesday He told me no I called Friday morning to meet with the realtor to pay the deposit and to see the home He scheduled the meeting at 3pm, but originally wanted to schedule it at 4pm We met at the home and the locks were still jammed The realtor had to use a screwdriver to get into the home The walls were a disgrace There had been no painting completed The walls had various shades of white on each wall, as if someone had attempted to patch paint and did not match the correct shades It smelled like fresh bug spray I had informed the realtor that I needed to move quickly, due to the unexpected sale of the home I was renting So, I had no choice He informed me that I needed to go to the office and pay the deposit, that he would prorate my May rent and allow me to move in and pay June's rent on 06/12/15, and waive the late fees He told me he would type up the welcome letter and the lease and email it to me around 6pm or 7pm I hurried to the office to pay the deposit I went home and began calling my utility companies to get the services transferred into my name I called [redacted] ***, who provided water services and learned they did not service the new address I googled and tried to figure this information out on my own I did not receive the welcome letter until 650pm I had to finish packing and loading the moving truck I got up early Saturday morning and called the water company, as it was the only service not in my name It was closedTheir hours are Monday through Friday 7am - 7pm I even called the after hours emergency number and explained the importance of the issue I was informed that the emergency line was only for emergencies and not to start or stop services I called the realtor and explained the problem He informed me that he would not allow me to move into the home without "especially the water" not being in my name I told him I had nowhere to go with my family, my two daughters, my year old grandson, and two family dogs He said he would call his boss and the owners and would get back to me on Sunday morning He DID NOT CALL ME I called him around noon His phone went to voicemailI sent him two text messages and called again before he responded by text to tell me I could not move into the home I asked if I could simply move my furniture in, pay the prorated rent for one day (under our previous agreement), and my family and I sleep somewhere else That on Monday morning I would call the utility company and get the water turned into my name He told me no So, my family and I, even at the writing of this review, are homeless We had to put one of my dogs down because she was too old, and the [redacted] County Humane Society would not take her My son is housing the other dog and we are looking for another place to live I have spent money out of my pocket, that I could have used to get a home, to place my entire household goods into a storage unit I had taken out a new renters insurance policy for the home that I will not be renting; another waste I did that because he told me I couldn't move in without the insurance This was a nightmare The only good thing they did was refund me my deposit in the form of a written check so that I could have access to my money, then tell me, "Good luck to you," when I left their facility I see why they are not Revdex.com Certified I DO NOT RECOMMEND ANYONE TO USE THEIR SERVICES
As a tenant my dealings with this company have been negative Their maintenance team is extremely lazy, poor at scheduling, poor at communication, and overall not trustworthy I could say the same for those who work in the office My experience has been so poor that we were forced to seek legal action for violation of our lease terms We had a major water leak and they left us without proper water function or use of our living room for a month I would strongly dissuade anyone from using this company
Ms. [redacted] and her family rented the home we have on [redacted] for the term of 12 months. As we do with all our move ins, we took detailed photos of the condition of the house, documented it on paper and... moved them in. When they did the move out inspections, we did the same process with documentation of any damages and issues that might need addressed over and above we and tear. [redacted] , who performed the move out inspection, stated he doesn't remember saying anything in regards to the condition and he is instructed not to because he is just there document the current condition and then the office/accounting team will assess the difference in condition and decide if there are charges. The home was professionally carpet cleaned at move in and there were no stains throughout as noted on e file. The majority of the Charges come from the red stains that were on the carpet upstairs that required the owner to replace areas of the carpet and charge that back to the tenant. We also had to send our cleaner through the home to do a deeper cleaning than what they performed. We use the same cleaner every time so that we have the same standards for move in as we do ove out and there numerous areas that needed additional cleaning including the bathroom , baseboards, etc... Even though a tenant might clean or carpet clean, that doesn't absolve them of additional charges in case there are items that need done to bring it back to move in standards. In addition, we found drywall areas that were gashed in a few places that had to be patched/sanded/painted and blinds that were broken that were listed as in good condition at move in. Ms. [redacted] is stating that we are charging for items that were either previously broken or damaged when they moved in, which is not the case. There were many items that did need done by the owner, but none of those items were charged back to Ms. ***. We feel all items are justified in this Case and stand behind our disposition. Please contact me with any questions. Thanks, Kirk Realty Group 8977 Technology Drive, Suite D Fishers, Indiana 46038 www.kirkrealtygroup.com 317-842-4191x [redacted] fax: 317-845-1553
The previous tenant that moved out in August of 2013, [redacted] and [redacted] , is disputing the move out charges in the amount of $ Our Property Manager did a move out inspection of the property after the tenants moved out and came to the conclusion that the home needed a deep carpet cleaning, as well as some minor repairs to the homeThe repairs included bulbs out throughout the house, two door handles replaced (broken), a broken sink stopper and a closet bracket that had been pulled out of the wall The cost for the carpet cleaning was $for a full house cleaning and the repair cost was $for all the items on the listInvoices can be provided for both upon request These cos s are in range with averages for those services and in fact the repair cost was below what we feel a general contractor would normally charge for hours work plus materials We stand behind these charges and feel they are justified, just as we stood behind them and discussed with the tenant in We have responded to both letters dated September 24th and October nd of with the same position and have made sure to run this file by our legal counsel, who also feels comfortable with our position Please contact me with any questions Thanks, Cory [redacted]
There are numerous parts to this complaint and I will try to address each of them individually
'Times New Roman"As-is" condition as all of our rental homes areThings like painting, new carpet and major renovations have to be discussed before application on the home and have to be agreed to before thenWe spent close to $on the move out repairs between carpet cleaning, cleaning, plumbing repairs, etcto get the house ready, but upon move in, the tenant demanded that we paint the walls and do other items that are usually left in an homeWe went above and beyond and called the owner during the move in inspection to approve a paint job and other items that he was technically not responsible forWe continued to work to get the items repaired and get them settled
2. With the repair list, we have that same list in our system, but the conractor we have used sated he can't get ahold of anyone to make an appointment. If they would like to call him directly, his number is 217-***. We aren't preventing repairs from being done and we will do all items necessary to amek the home inhabitable. There are items though that are out of our control since we ar essentially a third party and not the owner of the house. If the owners tells us that he won't approve a repair, there isn't anything we can do about that
3. With the refrigerator, the tenant now has a fridge in the house and when the complaint
was submitted on 8/18, we were in the process of getting owner approval for a new fridgeThe new one was delivered shortly after the complaint and it was explained to the tenant that the food loss could be filed on their renter's insuranceThe initial call came in on a Saturday afternoon and there is no one that comes out on a Saturday for a fridge, so we had to wait until the start of the week to get the issue resolved
II I
We do a appreciate *** as a tenant and will be working to resolve her issues
Please con tact me with any questions
Thanks,
Cory ***
Awful company, I would not recommend renting a property they represent Here are some examples:
- It took a month and a half for them to respond to maintenance request at one point
- After we gave notice we were moving they wanted days of showing the house, and I had to make the house available of weekdays and keep it in show conditionThey also sent a document that is not a part of our original lease saying they will fine us if we do not comply $per occurrenceI said that wasn't reasonable and would not honor it They in turn threatened to show up any time they wanted without notice, to which I threatened legal action and they backed down
- When I moved out I paid a professional cleaning company to make sure things were done right, I even contacted them and asked if we could go through the house together before we turned it over so I could be sure to address all issues They informed me that it was against policy and they would not discuss any issues with the house before move out or after They still charged me for things like "stairway railings marked" $100, "dirty kitchen, bathrooms dusty" $without any pictures or proof
To many options out there to work with these people
I was approved to lease a home located at [redacted]. When I went to see the home, the realtor was unable to get the door open because the locks were jammed. He informed me that the owners had been to the home "doing some painting over the weekend" or that another realtor had shown the home ealier in the week and either could have jammed the locks. He informed me that his father lived a short distance from the home and the two of them would come to the home to fix the locks and call me on Saturday, 5/23/15 to view the home. I never received a call. Monday was a holiday, I called on Tuesday and asked if I could arrange to have the utilities transferred into my name for the planned move-in date of 5/29/15. The realtor told me no, that I had to have the deposit paid before the utilities could be switched into my name. I informed him that I wanted to "arrange" for them to be turned over to me on the weekend of my move, not on that Tuesday. He told me no. I called Friday morning to meet with the realtor to pay the deposit and to see the home. He scheduled the meeting at 3pm, but originally wanted to schedule it at 4pm. We met at the home and the locks were still jammed. The realtor had to use a screwdriver to get into the home. The walls were a disgrace. There had been no painting completed. The walls had various shades of white on each wall, as if someone had attempted to patch paint and did not match the correct shades. It smelled like fresh bug spray. I had informed the realtor that I needed to move quickly, due to the unexpected sale of the home I was renting. So, I had no choice. He informed me that I needed to go to the office and pay the deposit, that he would prorate my May rent and allow me to move in and pay June's rent on 06/12/15, and waive the late fees. He told me he would type up the welcome letter and the lease and email it to me around 6pm or 7pm. I hurried to the office to pay the deposit. I went home and began calling my utility companies to get the services transferred into my name. I called [redacted], who provided water services and learned they did not service the new address. I googled and tried to figure this information out on my own. I did not receive the welcome letter until 650pm. I had to finish packing and loading the moving truck. I got up early Saturday morning and called the water company, as it was the only service not in my name. It was closed. Their hours are Monday through Friday 7am - 7pm. I even called the after hours emergency number and explained the importance of the issue. I was informed that the emergency line was only for emergencies and not to start or stop services. I called the realtor and explained the problem. He informed me that he would not allow me to move into the home without "especially the water" not being in my name. I told him I had nowhere to go with my family, my two daughters, my 2 year old grandson, and two family dogs. He said he would call his boss and the owners and would get back to me on Sunday morning. He DID NOT CALL ME. I called him around noon. His phone went to voicemail. I sent him two text messages and called again before he responded by text to tell me I could not move into the home. I asked if I could simply move my furniture in, pay the prorated rent for one day (under our previous agreement), and my family and I sleep somewhere else. That on Monday morning I would call the utility company and get the water turned into my name. He told me no. So, my family and I, even at the writing of this review, are homeless. We had to put one of my dogs down because she was too old, and the [redacted] County Humane Society would not take her. My son is housing the other dog and we are looking for another place to live. I have spent money out of my pocket, that I could have used to get a home, to place my entire household goods into a storage unit. I had taken out a new renters insurance policy for the home that I will not be renting; another waste. I did that because he told me I couldn't move in without the insurance. This was a nightmare. The only good thing they did was refund me my deposit in the form of a written check so that I could have access to my money, then tell me, "Good luck to you," when I left their facility. I see why they are not Revdex.com Certified. I DO NOT RECOMMEND ANYONE TO USE THEIR SERVICES.
Ms. [redacted] and her family rented the home we have on [redacted] for the term of 12 months. As we do with all our move ins, we took detailed photos of the condition of the house, documented it on paper and...
moved them in. When they did the move out inspections, we did the same process with documentation of any damages and issues that might need addressed over and above we and tear. [redacted], who performed the move out inspection, stated he doesn't remember saying anything in regards to the condition and he is instructed not to because he is just there document the current condition and then the office/accounting team will assess the difference in condition and decide if there are charges.
The home was professionally carpet cleaned at move in and there were no stains throughout as noted on e file. The majority of the Charges come from the red stains that were on the carpet upstairs that required the owner to replace areas of the carpet and charge that back to the tenant.
We also had to send our cleaner through the home to do a deeper cleaning than what they performed. We use the same cleaner every time so that we have the same standards for move in as we do ove out and there numerous areas that needed additional cleaning including the bathroom , baseboards, etc...
Even though a tenant might clean or carpet clean, that doesn't absolve them of additional charges in case there are items that need done to bring it back to move in standards.
In addition, we found drywall areas that were gashed in a few places that had to be patched/sanded/painted and blinds that were broken that were listed as in good condition at move in. Ms. [redacted] is stating that we are charging for items that were either previously broken or damaged when they moved in, which is not the case. There were many items that did need done by the owner, but none of those items were charged back to Ms. [redacted].
We feel all items are justified in this Case and stand behind our disposition. Please contact me with any questions.
Thanks,
Kirk Realty Group
8977 Technology Drive, Suite D
Fishers, Indiana 46038
www.kirkrealtygroup.com
317-842-4191x[redacted]
fax: 317-845-1553
The previous tenant that moved out in August of 2013, [redacted] and [redacted], is disputing the move out charges in the amount of $443.47.
12pt; COLOR: black; LETTER-SPACING: -0.05pt">Our Property Manager did a move out inspection of the property after the tenants moved out and came to the conclusion that the home needed a deep carpet cleaning, as well as some minor repairs to the home. The repairs included 12 bulbs out throughout the house, two door handles replaced (broken), a broken sink stopper and a closet bracket that had been pulled out of the wall.
The cost for the carpet cleaning was $307.20 for a full house cleaning and the repair cost was $136.27 for all the items on the list. Invoices can be provided for both upon request.
These cos s are in range with averages for those services and in fact the repair cost was below what we feel a general contractor would normally charge for 4 hours work plus materials.
We stand behind these charges and feel they are justified, just as we stood behind them and discussed with the tenant in 2013. We have responded to both letters dated September 24th and October 22 nd of 2013 with the same position and have made sure to run this file by our legal counsel, who also feels comfortable with our position.
Please contact me with any questions
Thanks,
Cory [redacted]
As a tenant my dealings with this company have been negative. Their maintenance team is extremely lazy, poor at scheduling, poor at communication, and overall not trustworthy. I could say the same for those who work in the office. My experience has been so poor that we were forced to seek legal action for violation of our lease terms. We had a major water leak and they left us without proper water function or use of our living room for a month. I would strongly dissuade anyone from using this company.