Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There's no practicality of having a third repair attempted when the unit wasn't fixed in the first two circumstancesAdditionally the business hasn't mentioned the time frame this occurred inFurthermore, there is only a seasonal window in which usage is generally thought to be necessaryIf the business will not admit to not being able to fix the unit, then we will not continue to send it in (with a third attempt)It is Sept [redacted] nowThe window of usage is nearly closedOur only request is our refund and I will not yield until it is returned Sincerely, [redacted] ***
Well we did pick the unit up and replaced the capacitor and fixed a Freon leak they had an added Freon and about a week or so later they said it wasn't working so we went right away to pick up unit againChecked unit and thoroughly cleaned unit this time just in case and tested and brought backWE rushed to get it back and called Saturday but customer wasn't home and then redelivered Tuesday because that was earliest after they weren't home on SaturdayThey complained it didn't work again so We offered to come back and check it again and they refused
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
With the aforementioned happenings and lengthy correspondences, we no longer wish to utilize your services for anything. Provide a refund as requested or we will seek legal counsel.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There's no practicality of having a third repair attempted when the unit wasn't fixed in the first two circumstances. Additionally the business hasn't mentioned the time frame this occurred in. Furthermore, there is only a seasonal window in which usage is generally thought to be necessary. If the business will not admit to not being able to fix the unit, then we will not continue to send it in (with a third attempt). It is Sept[redacted] now. The window of usage is nearly closed. Our only request is our refund and I will not yield until it is returned.
Sincerely,
[redacted]
Well we did pick the unit up and replaced the capacitor and fixed a Freon leak they had an added Freon and about a week or so later they said it wasn't working so we went right away to pick up unit again. Checked unit and thoroughly cleaned unit this time just in case and tested and brought back. WE...
rushed to get it back and called Saturday but customer wasn't home and then redelivered Tuesday because that was earliest after they weren't home on Saturday. They complained it didn't work again so We offered to come back and check it again and they refused.
I would like to check the unit again because when it came back to the shop it was working fine and we even cleaned the unit thoroughly before we sent it back just in case it might have been a little dirty . So I am perplexed as to why they say it isn't working. Also I would like to guarantee the repair for a full Year so they will have all next summer to use the air conditioner.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There's no practicality of having a third repair attempted when the unit wasn't fixed in the first two circumstancesAdditionally the business hasn't mentioned the time frame this occurred inFurthermore, there is only a seasonal window in which usage is generally thought to be necessaryIf the business will not admit to not being able to fix the unit, then we will not continue to send it in (with a third attempt)It is Sept [redacted] nowThe window of usage is nearly closedOur only request is our refund and I will not yield until it is returned Sincerely, [redacted] ***
Well we did pick the unit up and replaced the capacitor and fixed a Freon leak they had an added Freon and about a week or so later they said it wasn't working so we went right away to pick up unit againChecked unit and thoroughly cleaned unit this time just in case and tested and brought backWE rushed to get it back and called Saturday but customer wasn't home and then redelivered Tuesday because that was earliest after they weren't home on SaturdayThey complained it didn't work again so We offered to come back and check it again and they refused
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
With the aforementioned happenings and lengthy correspondences, we no longer wish to utilize your services for anything. Provide a refund as requested or we will seek legal counsel.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There's no practicality of having a third repair attempted when the unit wasn't fixed in the first two circumstances. Additionally the business hasn't mentioned the time frame this occurred in. Furthermore, there is only a seasonal window in which usage is generally thought to be necessary. If the business will not admit to not being able to fix the unit, then we will not continue to send it in (with a third attempt). It is Sept[redacted] now. The window of usage is nearly closed. Our only request is our refund and I will not yield until it is returned.
Sincerely,
[redacted]
Well we did pick the unit up and replaced the capacitor and fixed a Freon leak they had an added Freon and about a week or so later they said it wasn't working so we went right away to pick up unit again. Checked unit and thoroughly cleaned unit this time just in case and tested and brought back. WE...
rushed to get it back and called Saturday but customer wasn't home and then redelivered Tuesday because that was earliest after they weren't home on Saturday. They complained it didn't work again so We offered to come back and check it again and they refused.
I would like to check the unit again because when it came back to the shop it was working fine and we even cleaned the unit thoroughly before we sent it back just in case it might have been a little dirty . So I am perplexed as to why they say it isn't working. Also I would like to guarantee the repair for a full Year so they will have all next summer to use the air conditioner.